Vivid Seats Review 2024

Vivid Seats is an online marketplace that provides an avenue for the buying and selling of tickets to live events. The website is owned and managed by Vivid Seats, LLC, a company that is duly incorporated in the United States. As of the time of writing this Vivid Seats review, this company is headquartered in Chicago, Illinois, but it provides tickets for events that take place in every part of the United States.

This means that no matter which part of the country you reside in, you can search for and buy (or sell) tickets at Vivid Seats. So, if you have been searching for a place to buy or sell live event tickets, this Vivid Seats review is for you.

But is Vivid Seats legit or a scam? Are the tickets you will buy at Vivid Seats legit? Will Vivid Seats truly deliver the tickets you buy on its platform? Can you and should you trust this site? How do Vivid Seats work?

All these questions and more will be answered in this Vivid Seats review. Hence, I invite you to stay with me because I will take you around this online ticket provider so you can discover how it works.

One more thing before we start this journey. You may need to know that this Vivid Seats review is also for people in organizations and agencies that sell tickets or want to organize an event. If you are in this group, you can use this platform to sell and buy tickets for your clients and customers. So, don’t leave yet because you will have a great time taking a tour with us on this Vivid Seats review.

How Does Vivid Seats Work?

Vivid Seats is a site that brings sellers and buyers of event tickets together. Note that the site does not sell the tickets by itself but creates a platform, which is a marketplace for people to sell and buy tickets. As of the time of writing this Vivid Seats review, anyone that joins the platform can buy or sell tickets.

You can buy or sell different kinds of tickets at Vivid Seats. What people usually do when there is an event they want to attend is to check Vivid Seats first to be sure the ticket is not sold there. If they find the ticket on the site or its mobile app, they will buy it and then have it delivered to them.

You may notice that the prices of tickets at Vivid Seats are higher than expected. Well, the company attaches other charges to the normal price of a ticket. However, when you pay the total amount you find while checking out of the site, your ticket will be delivered to you without hitches.

If you want to join the Vivid Seats site and sell tickets there, you can do so without paying a subscription fee. However, when you sell a ticket, you will pay some commission to the company. Note that you won’t collect money directly from the people that paid for the tickets you listed on the site. Vivid Seats will collect the money on your behalf, make the necessary deductions, and then pay you the balance.

Well, in summary, Vivid Seats is a marketplace, where buyers and sellers of live event tickets come together to meet and carry out transactions. However, it moderates how transactions are carried out on its platform to be sure no party will cheat the other. You will find out more about this site as we continue with this Vivid Seats review.

Subscription and Subscription Plans at Vivid Seats

As of the time of writing this Vivid Seats review, you don’t have to pay any subscription fees to open or maintain an account with the site. You also don’t have to pay to sell or buy a ticket at Vivid Seats. So, you shouldn’t worry about paying monthly or yearly subscription fees to keep your accounts on Vivid Seats.

Note that you can search for tickets at Vivid Seats even if you are not an account holder with the site. However, if you find a ticket you will love to purchase, you can’t pay for it if you’re not an account holder. This is because you have to log into your account before you can pay for a ticket.

Of course, you must log into your Vivid Seats account before you can sell a ticket on the platform. So you can as well open your Vivid Seats account today so you can easily buy and sell tickets there.

Who Can Join Vivid Seats?

Vivid Seats is open to everybody in the United States and Canada that wants to buy or sell tickets. Organizations and agencies in these countries can also use the site to sell and buy tickets. As of the time of writing this Vivid Seats review, the site can be used by:

• Individuals that want to buy tickets.
• Individuals that want to sell their extra tickets.
• Individuals that want to sell their tickets because they can’t attend the event.
• Individuals, agencies, and organizations that sell tickets as a profession.
• Individuals, agencies, and organizations that want to sell tickets for the events they are organizing.
• Agencies that want to purchase
•  tickets for clients.

Items Sold at Vivid Seats

As of the time of writing this Vivid Seats review, you can only visit this site to buy or sell tickets for live events taking place in the United States. These tickets can be physical tickets that will be shipped to you, an e-ticket that comes in a PDF format so you can download and print it out, an e-ticket that requires barcode scanning, and other kinds of tickets you can think of.

The tickets you are going to buy at Vivid Seats can be for any live event. You can buy tickets for sporting events, concerts, comedy shows, and theatre performances. So, if you have any event to attend or you want to find out if there is any you may want to attend, you should visit Vivid Seats.

How to Buy Tickets at Vivid Seats

You will actually not encounter any difficulties while searching for and buying a ticket on Vivid Seats. As of the time of writing this Vivid Seats review, the process involved in purchasing tickets is simple. You only need to log into your account, search for published live events, select the event you will love to attend, check the listed tickets for it, select any of the listed tickets, find out the sitting position the ticket covers, and then checkout by paying for it if you want it. So, as you can see, it’s not a complex process at all.

But, there are some things about purchasing tickets at this online marketplace that you may need to know before going ahead to do that. I want to use this section of the Vivid Seats review to throw some light on them. So, here they are:

• If you have a particular event you want to attend, you can search for its tickets by using a search box on the homepage of the Vivid Seats website.
• If you don’t have any particular event in mind, you should click any of the event types on the main menu. Here you will find “Sports”, “Concerts”, and “Theater & Comedy” as the kind of events covered by Vivid Seats. So, you should go for the type of event you will like to attend.
• You will notice that the ticket you want to buy may come in different quantities. For instance, you may wish to buy just a ticket but you discovered you can’t find a listing with one ticket for sale. In addition to that, you will be expected to pay for the number of tickets in the listing. That is, if the vendor has two tickets for sale, you have to pay for the two even though you wanted just one. But the good thing here is that you can come back to sell the extra ticket or tickets on Vivid Seats.
• If you need to buy a lot of tickets but you can’t find listings with the desired quantity you wanted, you will have to get more tickets from as many listings as can meet the number. If all the listed tickets do not meet up with the quantity you wanted, you should contact the Vivid Seats customer support team about it. They may help you to search for more tickets.
• You can search for tickets by seat location, price, and quantity.
• The tickets you bought will be delivered to you, depending on their type. You will find more information about the delivery methods later in this Vivid Seats review.

How to Sell Tickets at Vivid Seats

It is very easy to list and sell your tickets on Vivid Seats. As of the time of writing this Vivid Seats review, you don’t need to create a different account with the site before you can sell your tickets. Hence, once you create an account with Vivid Seats, you can sell and buy tickets from its online marketplace.

Here are the steps you are going to take to sell a ticket on Vivid Seats:

• Log into your Vivid Seats account or create an account with the marketplace if you don’t have one.
• Click “Sell Tickets”. You will find this button on the foot menu of the Vivid Seats website.
• On the page that opened, click “Sell Your Tickets”.
• List your ticket on the form provided. Remember to state the number of tickets available and the amount you intend to sell them. You can always come back to change this information if you have any reasons to.
• When your ticket is picked and paid for, Vivid Seats will notify you through an email.
• When you get this notification, you should send the tickets to the buyer. If it is an e-ticket, you will have to upload it. But if it is a physical ticket, Vivid Seats will send you a prepaid UPS label that you will use to ship it to the buyer.
• You will be paid for your sales after the event has taken place.

Remember, you can only sell tickets to live events taking place in the United States on Vivid Seats. Secondly, you have to reside in the United States or Canada to be able to sell tickets on Vivid Seats.

Payment Methods at Vivid Seats 

As of the time of writing this Vivid Seats review, you can pay for tickets you bought at this site with different payment methods. These include credit and debit cards, Google Wallet, Android Pay, PayPal, PayPal Credit, and Apple Pay.

If you are going to pay through a debit or credit card, you should note that Vivid Seats accepts only Visa, MasterCard, Discovery, and American Express. You can use this payment method when you want to buy tickets through the Vivid Seats website or mobile app.

But, if you want to use PayPal Credit, Google Wallet, Apple Pay, and Android Pay, you can only do that when you use the Vivid Seats app to purchase tickets. That is, you can’t use these payment methods when you want to pay for tickets through the Vivid Seats website.

One more thing, you can only use PayPal when you want to buy tickets through the Vivid Seats website.

If you are going to join Vivid Seats because you want to sell tickets on its platform, you should have a valid and active PayPal account. As of the time of writing this Vivid Seats review, PayPal is the only payment method the company can pay you with. So, if you can’t use PayPal, you shouldn’t bother selling tickets at Vivid Seats unless you contacted the customer support team and they told you there are other methods you can use.

Currencies Accepted for Payment at Vivid Seats

As of the time of writing this Vivid Seats review, you can only buy or sell tickets at the site or its app in US Dollars (USD).

How Does Vivid Seats Deliver Tickets 

Vivid Seats uses different methods to deliver tickets to buyers. As of the time of writing this Vivid Seats review, the company can deliver your tickets through any of the following:

• Email Delivery
• Mobile E-Tickets
• Electronic Transfer
• Instant Download
• Special Delivery:
  • Local Pick-up
  • Will Call
  • Paperless Delivery
• Shipping through UPS

Does Vivid Seats Accept Returns and Pay Refunds?  

Well, as of the time of writing this Vivid Seats review, the ticket purchased on the platform are non-refundable. But then, if you buy a ticket and discover you can’t attend the event any longer, you can always come back to the site to re-sell your ticket. If the event is postponed or something, your ticket will remain valid until you use it for the event. But you should note that you cannot return a ticket to Vivid Seats and demand a refund. You either resell it (through Vivid Seats if you want) or give it out to someone else.

If an event is officially canceled after you’ve bought its ticket at Vivid Seats, you will be compensated by the online marketplace. But the compensation will only be considered if the event is not rescheduled. Anyway, the compensation here can be in the form of a 100% refund or a credit in the store. You are not to choose how you will be compensated. Vivid Seats will decide that for you.

Can I Use My Mobile Phone at Vivid Seats

Yes, you can use your mobile phone to search for and purchase tickets at Vivid Seats. You can also list the tickets you want to sell on the site with your mobile phone. Another good thing about Vivid Seats is that it has a mobile app you can download from Google Play Store or Apple App Store. This app is compatible with iPhones, iPads, Android smartphones, and tablets. 

Customer Support

As of the time of writing this Vivid Seats review, you can contact the Vivid Seats customer service team through live chats and phone calls, especially if you need urgent assistance. The service is available 24/7. You can also send an email to the team if you don’t need urgent assistance.

But before you contact the support team, you may need to go through the Frequently Asked Questions page of the Vivid Seats website. You will find this page when you click the “Contact Us” button on the website’s foot menu. When you go through this page, you will find a lot of information that may give you an idea of how to solve a particular problem. But if you still need help after going through that page, you shouldn’t hesitate to call or write to the support team.

Is Vivid Seats Legit or a Scam?

Some of the questions people ask about this online marketplace are “Is Vivid Seats legit?” “Is Vivid Seats a scam?” and “Are the tickets sold by Vivid Seats legit?” But of course, Vivid Seats is a legitimate online marketplace that provides tickets to live events in the United States. Its owner and operator is also incorporated in the country, so you can tell that site is not run by some random persons that want to scam unsuspecting Americans.

This is to say that Vivid Seats isn’t a scam and that you can go ahead and purchase a ticket from its platform.

Vivid Seats Reviews

Vivid Seats has received a lot of reviews from several users. You can find a lot of Vivid Seats reviews on different online platforms, such as Sitejabber, Trustpilot, and the rest. Well, from what customers say, you can tell that Vivid Seats is doing great but it needs to improve. Many customers complain about receiving their tickets late but they didn’t state whether they bought them late or close to the concerned events. However, a lot of customers disclosed that they use only Vivid Seats for purchasing their tickets.

In summary, Vivid Seats is a good marketplace for purchasing tickets to live events in the United States. But you need to buy your tickets early if they’re to be shipped to you or you go for the instant download tickets.

Related: Agoda Review: Is it a Legit Travel Agency?

Wrapping It Up

Hopefully, this Vivid Seats review has given you a lot of information about the online marketplace that can help you to buy and sell tickets to live events in the United States. The site should be your first point of call whenever you want to search for a ticket. You can also use it to sell your extra tickets or any tickets you want others to have. Since Vivid Seats is not a scam, you won’t have to worry about using its platform.