Trendsgal is a global online seller that delivers exciting fashion products to customers all over the world. It was established in 2014 and is one of many Chinese cross border online stores that sell products made in China to customers all over the world.

Trendsgal is exclusively an online store which means that it does not operate retail outlets; it sells products only via the website www.trendsgal.com. Trendsgal is owned and operated by Someway E-Commerce Limited which operates a couple of other China-based fashion stores.

Trendsgal’s products include apparel for women, men and kids, as well as bags, shoes, jewellery, accessories, and home items.

Trendsgal claims to be the one-stop fashion destination that offers a complete range of trendy and contemporary fashion apparel and accessories. The question that this Trendgals review raise is whether this is just an advert-speak, or whether Trendsgal really offers the latest trends in the fashion world.

Also, because fashion moves in fast forward motion, keeping up with trends can easily be expensive. Thus, if Trendgals does have the product (trendy and contemporary fashion apparel and accessories), it’ll be good to know if these are offered at prices that won’t burn the purse/ wallet. Yet again, many stores are known to sacrifice quality so as to give good prices.

Thus, if Trendsgal ticks the first two boxes (trendy fashion styles and good prices), it’ll be good to know if it is not at the expense of quality. In the first place, is Trendsgal legit?

Yes, Trendgals is legit. It is not a scam because it is a reputable company and they will never take your money without shipping your items.

This Trendgals review will examine Trendsgal in order to provide the information that will help you answer these questions and more.

Trendsgal review at a glance

• Website: trendsgal.com
• Provides women, men, and kids’ fashion products that include clothing, shoes, bag, jewellery, watches, health & beauty and more
• Offers very low and affordable prices
• Offer price matching
• Ships worldwide
• Unwanted items can be returned within 30 days of the delivery date
• Customer support is available via online ticket, Email, Live Chat, and Messenger

Is Trendsgal legit?

Trendsgal is legitimate. Except you use a legit online store, you may be ripped off as there are many scammers out there that use online stores as fronts to rip people off. Thus, you’ll want to determine that a store is legit before thinking of using it for any transaction.

The question of whether Trendsgal is legit or a scam can be answered easily. Our first check of a legit online store is usually legality. This is because stores that are 100% legal are less likely to be a scam. Thankfully, Trendsgal ticks the legality box. The website is owned and operated by lomeway E-Commerce Limited. Trendsgal is legally registered as a private company and have a complete business license. Suffice it to say that scam stores do not seek legal company certificates.

Another check of a legit online store is the test of time. This is because the scam stores are usually short-lived. It’s only a matter of time before a scam store is exposed, and what follows exposure is the store shutting its virtual doors. Trendsgal ticks the box in this regards as it has been operating since 2014. Though 5 years is still relatively young, there’s no way it’ll exist that long if it were a scam place.

However, the ultimate check of a legit online store is fitness for purpose. This is because it is only legit stores that’ll do what it purports to do – in this case, that delivers real and functional products. As has been established in this review, Trendsgal delivers real products, and these are largely functional.

That said; since Trendsgal is 100% legal, has a rich operating record, and fulfils orders with real products, there is no doubt that it is a legit online store.

Is Trendsgal safe?

Trendsgal is safe. The ideal store should also be safe in safeguarding the sensitive data of customers (such as credit card details and personal information). This is because if a user’s data leak out to unauthorized third parties, the user can be defrauded.

Thankfully, Trendsgal does well in this regards. All supplied sensitive/ credit information is transmitted via Secure Socket Layer (SSL) technology. SSL is the industry standard for ensuring the private connection between two devices communicating over the internet. Before it is transmitted, the data is also encrypted using high-level encryption protocol ensuring that even if it is captured, it cannot be read by the hackers. With the use of this technical security measure amongst others, it is safe to say that Trendsgal is safe.

Products

Product Range

The ideal online store should be a one-stop shopping destination with a range of products. Even when focusing on a niche, the store should offer a variety of products within the niche. Thankfully, Trendsgal ticks this box.

As its name suggests, Trendsgal is an online fashion store targeting women. It does well in its provision of women fashion products, ranging from apparel to accessories and everything in between. However, Trendsgal is for more than the “gals”. It also provides fashion products for men and kids. Also, it provides a range of home products.

When shopping in Trendsgal, the different product categories you’ll find are women, men, bags, shoes, jewellery, watches, accessories, kids, and home.

Women

In the women category, you’ll find the full gamut. The particular sections include:

• Dresses – Maxi dresses, Club dresses, Mini dresses, Bodycon dresses, Chiffon dresses, Casual dresses, Summer dresses, Bohemian dresses, Two-piece dresses, Long sleeve dresses, Sweater dresses, Bandage dresses, Lace dresses, Print dresses, Vintage dresses, etc
• Tops – Shirts and T-Shirts, Blouses, Long Sleeves, Tank Tops, Crop Tops, Kimono, Capes, Waistcoats
• Outerwear – Jacket and Coats, Hoodies and Sweatshirts, Blazers
• Sweater, Cardigan
• Swimwear and Beachwear – Bikinis, One-Pieces, Tankinis, Cover-ups and Kaftans, Bikini Bottoms, Bikini Tops
• Plus Size – Dresses, Swimwear, Tops, Bottoms, Outerwear, Blouses, T-Shirts, Hoodies, Sweaters and Cardigans
• Activewear
• Bottoms – Pants and Shorts, Leggings, Pants, Denim and Jeans, Shorts, Skirts, Jumpsuits and Rompers
• Lingerie – Teddies, Babydolls, Bras, Corsets and Bustiers, Garters, Pajamas, Sexy dresswear, Panties, Bra sets, Cosplay Costumes

Men

In the men category, you’ll find Jackets and Outerwear, Hoodies and Sweatshirts, Sweaters and Cardigans, Shirts, T-Shirts, Pants, Jeans, Underwear, and Shorts.

Kids

In the kids, you’ll find two sections; and each holds products as follows

• Girls Clothing – Long Sleeve Dresses, Short Sleeve Dresses, Sweaters and Cardigans, Jackets and Coats, Casual Attire, Leggings, Summer dresses, T-Shirts, Swimwear, Pants
• Boys’ Clothing – T-Shirts, Shirts, Sweaters and Cardigans, Jackets and Coats, Casual Suits, Pants

Apart from apparel, other product categories, and specific items you’ll find in them are as follows:

• Bags – Tote bags, Shoulder bags, Clutches and Evening bags, Wallets, Crossbody bags, Women’s Backpack
• Shoes – Pumps, Boots, Wedges, Sandals, Peeptoes, Flats Platform Shoes, Sneakers, and Slippers
• Jewellery – Necklaces, Earrings, Bracelets, Rings, Sweater Chains, Body Jewelry, Brooches, Anklets, Men’s Jewelry
• Watches – Men’s Watches, Women’s Watches, Kids’ Watches, Pocket Watches, Unisex Watches, LED Watches, Couple Watches
• Accessories – Hair (Synthetic Wigs, Hair Pieces, Hair Extensions, Human Hair Wigs, Men’s Wigs, Cosplay Wigs Hair Accessories), Scarves, Hats, Belts, Gloves, Sunglasses, Hosiery, Beauty and Care products (Make-Up tools, Nail Tools, Temporary Tattoos, etc), Men’s Accessories
• Home – Household items, Home Décor ( Decorative Accents, Hand Spinner, Wall Stickers, Clocks, Ashtrays and Pipes, etc), Bed and Bath (Bedding sets, Pillows and Shams, Blankets and Throws, Bathroom Products, Shower Curtains, etc), Bedding, Kitchen items, Office Supplies, Festival and Party Supplies, Pet Supplies, and more

Trendsgal also has a special clearance category, where you’ll find products listed at rock bottom prices. The various product categories show that Trendsgal is more than just for the gals and definitely more than for the gals.

Another striking thing is that Trendsgal not only has a wide variety of products but holds a huge inventory of most product types. This means that you’ll find different types/ styles of a particular product. Thus, no matter your style preference, you’re very likely to find something that suits you in Trendsgal.

Product Quality

True, you’ll want to find a wide range of products when shopping, but even more important is quality. The ideal store should offer top quality products so that whatever you pick will not be found lacking.

In this regards, Trendsgal can only be described as so-so. Basically, a good quality item will be durable being made well and from good quality materials. In this regards, it will appear that the products of Trendsgal sometimes hit the mark, and other times, go way off the mark. Granted, there is hardly an online store that will not have a negative remark. However, Trendsgal had an almost equal measure of positive reviews and negative reviews of quality.

For example, Trendsgal is only averagely rated in the independent customers’ reviews platforms. In trustpilot.com, it is rated 5.8/ 10 (by 328 reviewers); and in sitejabber.com, it is rated 2.4/ 5 (by 876 reviewers).

You’ll find many customers hailing the quality of their items (for the price), and at the same time you’ll find many reviews of customers anything but pleased with the quality of orders. For example, where Lucretia L in Sitejabber.com is saying that “[Trendsgal] have some good items and prices are also good. I love the clothesline, bags and of course the wigs”; C.E. also from sitejabber.com is saying “the wigs look nothing like what they advertise, they look like wigs from the 1800s, they are just awful”. Another Robert G also Sitejabber.com says “quality and descriptions of all products are very good, and prices are ok”.

That said; there’s no doubt that quality items can be found in Trendsgal. However, as we’ll find in the complaints section, the number of quality complaints is significant, such that there is also a good chance of receiving an item you’ll find wanting in terms of quality.

Using Trendsgal

Being an online store, the first point of contact with Trendsgal is its website. The website is well laid out and very easy to use. You’ll find the product categories on a menu bar at the top of the website; and at the bottom, you’ll find useful links such as Terms and Conditions, Shipping and Handling, Warranty and Returns, etc.

To shop, you can click on a product category to browse the items it holds. Alternatively, you can use the search bar at the top of the page. Simply type in a product keyword, and it’ll reveal products related to your search enquiry. Also, on the landing age of the website, you’ll find special products categorized under “recommended deals” and “hottest deals”. When you find a product that you like, clicking on it will take you to its description page. There you’ll view details of the product (such as materials, weight, etc). You’ll also view different product images. The page also shows the item’s processing time, shipping cost, and more.

When you click on any item, you’ll be able to view a “Related Recommendations” page. You’ll also be able to view customers’ reviews of the item you are checking. Such customers’ reviews should be a good barometer when checking out an item. However, Trendsgal does not allow publishing of negative reviews. Thus, you’ll find that the customers’ reviews will be glowing for almost every Trendsgal product that you view.

When you decide to make the purchase; you can simply click “Add to Bag” from the product description page. You can proceed to your cart at any time; from there, you’ll have to enter your shipping and payment information to complete your order. Placing an order in Trendsgal is relatively straightforward, as the website is intuitive. However, it is not mobile optimized. Thus, you’ll find that the website does not automatically resize to fit your screen when using mobile devices; so be ready for some dragging.

One your payment has been received you’ll get an email notification. Many times, customers want to modify or cancel an order after it has been submitted. Trendsgal says that it allows this. However, you’ll have to act fast, as items that have been dispatched cannot be modified/ cancelled. When your items are dispatched you’ll also get an email notification from Trendsgal.

Pricing and Payment Methods

Pricing

Everyone wants the best deal possible. Thus, the ideal online store should offer reasonable prices. Trendsgal comes out flying in this regards. In fact, the store has a commitment to low pricing.

At the time of writing this review, the prices on all the items were relatively low, with many even coming out as too good to be true. For example, in the women category, over 93% of the 1,800+ products in the dresses section were $10 or less, while less than 7% were more than $20. In the same vein, only about 13% of Outerwear was over $20. We found many gorgeous Tops for just $10; and so on. It wasn’t only in the apparel categories that prices of items were floored. In the Shoes category, the bulk of the listed products were under $20, with only 8 items being over $20. That said; Trendsgal does come out as having very low prices.

Another interesting thing about Trendsgal is that the more you shop the more you save. This is because it has a loyalty program where frequent shoppers who have attained VIP status can enjoy lower prices.

Also, to ensure that prices in Trendsgal are the best you’ll get anywhere, the online store offers the lowest price guarantee in the form of price matching. That is if you find that a product in Trendsgal is priced lower in some other store; you can contact Trendsgal about it, and it will match or beat the lower price.

T Points

One good thing about using Trendsgal is that you can get its product for less than the full prices. One way is by taking advantage of its T- Points cost savings. As you use Trendsgal you’ll accumulate T Points which you can later use to discount products. The conversion rate is 50 T Points = $1.00; and you can discount up to 30% of the final order amount.

Interestingly, there are many ways of earning T Points. This includes:

• Registering as a member – 10 T Points
• Making Purchases – T Points equivalent to the product cost. That is, if you spend $20 in Trendsgal, you’ll get 20 T Points
• Post text review for the purchased item – 10 T Points
• Post product review with photo – 20 T Points
• Upload your Avatar in My Account – 10 T Points

Payment Methods

The ideal online store should offer a hassle-free payment. Thankfully, Trendsgal is able to offer this, as it supports popular convenient payment methods. This includes all the popular credit/ debit cards (Visa, Master card, American Express, and Maestro), and PayPal. With PayPal and credit card supported, you should not have problems with paying for your order no matter where you are resident.

Shipping

After placing an order, the package will have to be moved from the store fulfilment centre to your shipping address. Thus, shipping is an important consideration in an online purchase. The most important shipping considerations are shipping destinations, delivery time, and shipping costs.

Shipping Destinations

This is whether the particular store directly ships to your location. In this regards, you’ll want a store that ships to many worldwide locations so that your location is more likely to be served. Thankfully, Trendsgal does well in this regards. It directly ships merchandise to many countries of the world including the Americas, Europe, Oceania, Africa, Asia, and the Middle East.

Delivery Times

This is how long it takes after placing an order to receive the product. You’ll want a store that offers fast delivery. Delivery time consist of order processing time and shipping times.

The former (order processing time) is how long it’ll take from when you place an order to when the package ships from the store’s fulfilment centre. In Trendsgal, like in many other online stores, order processing times vary per product, but the average order processing time is 4 business days.

The latter (shipping time) is how long it’ll take from when the package ships to when you’ll receive delivery of it. In Trendsgal, shipment times depend on the shipment method used and the country the package is shipping to. Trendsgal offer a couple of shipping methods that include Standard shipping, Flat-Rate Shipping, Priority Direct Mail, and Expedited Shipping.

• For Standard Shipping: orders shipping to Russia take 10 – 25 days; orders shipping to Brazil take 15 – 30 days; orders shipping to Latin America (except Brazil) take 10 – 15 days; and orders shipping to every other country take 5 – 8 days.
• For Flat Rate Shipping: orders shipping to the US and Canada take 8 – 15 days; orders shipping to France, the UK, Spain, Germany, the Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, and Switzerland take 10 – 20 days; orders shipping to Brazil, Russia, Italy, Argentina, Chile and Mexico take 15 – 35 days; and orders shipping to every other country take 10 – 5 days.
• For Priority Direct Mail: orders shipping to Israel, Saudi Arabia, and the UAE take 3 – 7 days; orders shipping to Australia take 5 – 10 days; orders shipping to Canada take 8 – 15 days; orders shipping to the US and the UK take 7 – 10 days; orders shipping to France, Italy, Spain and Portugal take 7 – 12 days; and orders shipping to Germany take 7 – 15 days.
• Expedited Shipping is available worldwide except to Russia and Brazil, and it takes 3 – 7 days.

You’ll notice that the advertised shipping times are relatively longer than you’ll find for most online stores. This is because Trendsgal is based in China, and ships from there. Sadly, as we’ll find in the complaints section, Trendsgal is still plagued with late delivery. Most often than not, it does not manage to deliver within the already relatively longer delivery times.

Shipping Cost

Total cost of any online purchase is made up of items purchase cost and shipping cost. Thus, when shipping costs are high, even a reasonably priced can easily become too expensive to purchase. Thus, the ideal online store should offer shipping costs that are as low as possible.

In Trendsgal, the shipping rate varies depending on the weight of the product and the location it is shipping to. Because Trendsgal orders ships from China, and also because flat rate shipping is not offered, you’ll find that shipping cost in Trendsgal to be relatively high, especially if you’re far from China and your order is big. For example, we were quoted $14.03 to ship a 0.94kg jacket to the US using Flat Rate Shipping. To put this in perspective, Flat-Rate Shipping that enters double figures is definitely expensive.

Returns Policy

It’s not news that customers are sometimes not satisfied with their order when they receive delivery of it. Since no one will want to part with hard-earned money and be stuck with an unwanted item, the ideal online store should allow customers to return an unwanted item and get a replacement item or a refund.

Thankfully, Trendsgal allows returns. Saying that customers’ satisfaction is its priority, it will accept returns and will issue a refund or a send a replacement item as desired by the customer.

Return Window

However, you don’t have forever to return an unwanted item. Only items getting back within a specified time period will be accepted. Thus, you’ll want an extended time period so that your return package will not get to the store late and be rejected.

Trendsgal allows a return window of 30 days from the date of delivery. That is, any Trendsgal item you want to return must get to its warehouse within 30 days of your receiving it. This is relatively enough time; so you shouldn’t be pressed with time when returning an item to Trendsgal.

Return Process

You do not want a cumbersome return process so the ideal online store should offer hassle-free returns. In this regards, Trendsgal offers a relatively okay return process. For any reason you’ll want to return an item from a Trendsgal order, the first thing to do is to contact its Customer Support. In certain situations, you’ll have to include pictures. This include when the item received is defective or incorrect, or when an item is missing from the package. Customer Support will get back to you. Trendsgal advertises that the response is within 24 hours. When approval is given for the return, you’ll get return instruction, as well as the return shipping address.

Eligible Returns and Conditions

However, not every item can be returned to a retailer. In this regard, the ideal store should not have too many return restrictions so that many items will be eligible for returns. In Trendsgal, the items that are not eligible for returns include underwear, swimwear, earrings, special categories items, and discounted items.

This is not a friendly policy. Granted, items like underwear and swimwear are usually restricted for hygiene reasons but there are many stores that will allow you to return them if the hygiene strip is unbroken. Also, you may want to return an item only to be refused returns that it falls under the special category items.

That said, items that are eligible for return must be in their original condition. That is, they must be unworn, unwashed, and unaltered; and they must have all tags and labels intact. Also, as much as possible, items must be returned in their original packaging.

Customer Support

The ideal online store should have an effective customer support service for handling customers’ questions and complaints. This is necessary because no matter how well a store operates there’ll be customers who have questions and others who’ll have issues with their orders.

In this regards, like many other stores, the first place to get answers in Trendsgal is the FAQ section of its website. The page holds answers to many questions that people will have. To aid navigation, they are categorized into different topics as follows: Shopping FAQs, Payment FAQs, Shipping FAQs, and After Sales FAQs.

If you’ll want to directly contact Trendsgal. The store supports a range of contact methods that include an online ticket, email (using support@trendsgal.com), Facebook Messenger and Online Chat. However, the Live Chat is for pre sales inquiries; as Trendsgal favours ticketing or email for post sales Support.

Trendsgal Complaints

Slow Delivery

One complaint that significantly comes out from the independent customers’ review platforms is slow delivery. Given that Trendsgal ships products all the way from China, orders may drag in being delivered. However, it is not just that items are quoted relatively long delivery times, but Trendsgal does not even deliver within the already long times.

For example: Elaine S on Sitejabber says: “2 months no parcel; paid expedited shipping”. That said; when buying from Trendsgal, it shouldn’t be when you are in a rush.

Poor Quality

It’s not news that fashion stores featuring low pricing are plagued with quality issues. Sadly, Trendsgal did not manage to break the mould. The customers’ reviews show a lot of quality complaints ranging from items received different from the product image, to products being of poor quality materials, to products not made well.

For example,

• Deanna S on Sitejabber says: “The items I received were ok, but mostly less quality than expected. One sweater, in particular, was not AT ALL what the photo showed”
• C E in Sitejaber says: “False Advertisement”. The review continues that “their wigs look nothing like what they advertise, it looks like wigs from the 1800s, they are just awful”
• Cat in Trust Pilot says: “Buyer beware”. The review continues that “[Trendsgal] steal images from higher quality manufacturers for use on its own site, so that really cute outfit you think you are buying is a fake and grossly disappointing one if you’re one of the customers that actually receive their order”

As earlier said, there are reviews that mention Trendsgal delivering good quality products; but because the number of poor quality reviews is significant, buying from Trendsgal comes out as a risky affair. A hit or miss scenario, where you can receive a poor quality item as easily as you can get a good quality item.

Difficulty with Returns

With quality complaints as many as they are in Trendsgal, it’s expected that the site will be inundated with a lot of return request. It sure is. Sadly, the reviews show that getting approval for returns and actually getting refunded is not as easy-breezy as customers will want it.

For example, Zainab U in Sitejabber says “Trendsgal 100% suck and do not refund for damaged items”. The review mentions that Trendsgal have been contacted for refunds for damaged items and an undelivered item, but that “they refuse to do anything, but keep telling me they will contact me back but they have done absolutely nothing”

Poor Customer Service

Another complaint that appears significant had to do with customer support service. Credit to Trendsgal; the customer’s reviews show that the Customer Service of Trendsgal responds when contacted. Yes, there are some customers who may have not received responses to their submissions, and there may be others who would’ve wanted a faster response. However, these cases of no-response or late response to Support submissions are not significant enough; and so they are not the poor customer service issue here. Rather, the issue is that the Customer Service fails to proactively contact the customer when it should. A primary case has to do with out-of-stocks. Customers are quoted delivery times, and they wait on for items that will not ship because of not being available.

For example, Christine M on Sitejabber.com says: “I ordered two shirts, both of which the site indicated would be shipped within 3 business days. After 7 or 8 business days they had not shipped. I contacted them and they responded. They said they no longer had the item and would refund my money if I asked. Hmm. So they weren’t going to tell me? I had to ask?”

Sites Similar to Trendsgal:

• Rosewe
• Wayfair
• Stylewe

Pros

• Offers a wide range of products ranging from apparel (for women, men and kids) to accessories, beauty products and home items
• Offers very low prices
• Offers a “lowest price guarantee”
• Lots of cost saving options that include regular promotions, loyalty VIP low prices, and T Points discounts
• Ships worldwide
• Offers a 30 days (from delivery date) return window
• Customer Support is available via email, and it responds promptly

Cons:

• The website is not mobile optimized
• Product quality can sometimes be disappointing
• Shipping cost are relatively high
• Delivery times are relatively longer
• Getting approval for returns may not be easy

Summary

Trendsgal is a legitimate online store that focuses on providing trendy clothing and fashion accessories for the gals (women). However, Trendsgal is more than trendy fashion products for women; as its products include fashion products for men and kids, as well as home products.

Trendsgal holds large numbers within each product range that you’re very likely to find a style that excites you no matter your style preference. More importantly, Trendsgal offers rock bottom prices; and this is backed by the lowest price guarantee.

Good quality items can be found in the store. It ships to worldwide locations, and it allows returns within 30 days from the delivery date.

However, Trendsgal is not all smooth sailing. Quality complaints are significant enough to mean that you can easily get a poor quality item in your order. Items can take longer than expected to be delivered, and that is despite paying relatively higher shipping costs. Returns are not as easy, and refunds not as forthcoming, as customers will expect.

Do you have any experience with Trendsgal? Good or bad kindly use the Write Your Own Review section below to tell us your experience to help others learn from it.