Rotita Review 2025: Legit, Safe or Scam?

Yes, Rotita is a legit fashion store that has been online since 2014 delivering high-quality fashion materials to customers all over the world without a problem.

Rotita is also an online women’s fashion store. It is one of the many China-based cross-border online stores. That is, it sells products picked in China to customers all over the world. Rotita provides apparel, swimwear, footwear, accessories, and more. Rotita makes it clear that it does not have physical stores, so it is exclusively an online store.

Rotita does not say anything about its operator or when it was founded. However, we found that it is powered by HongKong Yuzhen E-Commerce Co. Limited which is a robust company with other online fashion brands under its wings; these include Modlily and RoseWe. It also appears that Rotita has been operating since 2014.

Rotita is also an online fashion store that provides women’s shoes, women’s clothes, men’s clothing, jewellery, hot lingerie, leggings, handbags, pumps, bustiers corsets at the best price provided worldwide. Rotita is a Chinese fashion shop specializing in stylish clothes at low prices. Originally known as WholesaleItOnline, Rotita has only been Rotita since November 1st, 2014.

Rotita is your global online destination that delivers some of today’s most exciting and edgy fashion apparel.

For thousands of fashion-forward girls, they are the one-stop fashion mecca for devotees of  trendy apparel and swank accessories

With free shipping on every item, you see, enjoy cutting edge retail fashion that’s ahead of the curve and at wholesale prices.

Does Rotita actually hold the latest fashion styles? If Rotita does have the latest styles, what about the quality of its products? Then there’s the question about pricing; are the products of Rotita competitively priced as it claims?

Also, does Rotita offer top services that we’ll expect of the ideal online store (such as easy ordering, fast shipping, easy returns, effective customer support service, etc)? In the first place, is Rotita legit, or is it just another scam store?

This Rotita review will examine the store’s features and activities in order to provide the information that will help you decides whether they order from the store or not.

Rotita review at a glance

• Website: rotita.com
• An online fashion retailer based in China
• Offers a range of women’s wear that includes apparel, swimwear, footwear, accessories, and more
• Offers very competitive prices
• Offers a host of price slashing promotions
• Supported payment methods include PayPal and credit cards
• Ships to many countries across the globe
• Free shipping is offered worldwide and with a low $20+ minimum order requirement
• Returns are accepted if items are returned within 30 days of the delivery date
• 24/ 7 customer support is available via email and live chat

Is Rotita legit?

Before using an online platform, it is important to determine that it is legit. This is because there are just too many scam artists on the web ripping people off using scam stores. Thus, the big question is whether Rotita is legit. The simple answer to that is: Yes it is. The longer answer is that Rotita is operated by a 100% legal company, and is an online store that fulfils orders.

Our first check of a legit online fashion store is usually legality. This is because stores that are 100% legal are less likely to be scams. Thankfully, Rotita ticks this box. The online store is owned by Hong Kong Yuzhen E-Commerce Co. Limited. This is a live company incorporated in 2016 in Hong Kong as a private company limited by shares. Suffice it to say that scam stores do not get the backing of legal corporations.

However, the ultimate test of a legit online store is fitness for purpose. For an online fashion store, fitness for purpose will be delivering real and functional fashion products to customers that place orders. There’s no doubt that it won’t matter to customers whether an online store has legal certificates if it does not fulfil orders. Thankfully, Rotita also ticks this box. In the independent customers’ reviews platforms, you’ll find all the testimonials you want; hundreds of orders are fulfilled daily by Rotita.

That said; with Rotita 100% legal and known to fulfil orders with real and functional products, there’s no doubt that it is a legit online fashion store.

However, there are lots of complaints from its customers. While writing this Rotita review, we did some research and investigation to know what Rotita is actually doing to their customers and we were disappointed that most of the feedback was bad. As a result of this, we will advise you to stay away from Rotita. Or order from them at your own risk. Don’t get us wrong, some people claimed to have received their items perfectly well but the number of bad reviews is far higher than the good ones.

Is Rotita safe?

Rotita is also a safe fashion store. Before using an online platform, even after determining that it is legit and will not rip you off, you’ll also need to consider whether it is safe and will adequately protect the sensitive information that you share with it, preventing such information from leaking out. Definitely, personal information and credit card details are not information that you’ll want leaking out to unauthorized third parties.

Rotita does relatively well in this regard. It says it takes the online safety of its customers very seriously, and that it uses reasonable security methods to ensure the safety of users’ data. It does not give the details of these “reasonable security methods”, but it was easy to find that among them SSL (Secure Sockets Layer) technology, which is the industry standard in ensuring secure data transmission over the internet. SSL uses bank-grade encryption ensuring that even if data being transmitted is managed to be intercepted, it cannot be read by the hackers.

With this, it is safe to say that Rotita is a safe online store where you can shop without worries about your information being compromised.

Rotita Complaints

The complaints section is always an important part of our reviews. This is because one of the best ways to gauge how healthy a product/ service provider is is to check what its customers have to say about it. True, there is virtually no establishment that is free of complaints. However, too many complaints raise red flags about the store, as the ideal legit store shouldn’t be overrun by complaints.

For this section, we checked the independent customer reviews platforms like Trustpilot and Sitejabber. At the time of writing this review, the ratings of Rotita on these platforms were just slightly above average. For example, in Sitejabber, Rotita was rated 2.8 out of 5 by 4,455 customers; while in Trustpilot, it was rated 2.9 out of 5 by 3,590 customers.

Interestingly, while these are not flying-colour ratings, they are relatively high ratings for a Chinese cross-border fashion store. That is, on these platforms, China-based online fashion stores usually have far poorer ratings.

That said, some complaints stood out in the customers’ reviews which made Rotita score just above average. These include:

Cancelling Orders without notice

One of the complaints that dominated the spaces is that many times after placing an order, Rotita will proceed to cancel it. For example:

• Sunita Lall in Trustpilot says “…I ordered two dresses from them to go to a wedding. Here I am waiting for it to arrive not knowing that they cancelled my order without informing me they cancelled it. I contacted the customer service live chat; all they told me was that the order was cancelled and that I would get back my refund in 7 – 10 business days and the person just ended the chat right away. I couldn’t even ask anything else; they’re so rude and unreliable…”
• Joan Hanson in Trustpilot says “…I ordered a top on the 2nd Nov… After the item was not delivered within the time scale given, I checked with them to be told the order expired. They have my address but didn’t bother to inform me nor have they returned my payment…”
• Sue J in Sitejabber says “They let me place an order and charged my PayPal account then cancelled the order without telling me saying the item was no longer available but kept my money. I never would have known had I not gone back to the site because they never communicated with me in any way…”

As can be gleaned from the reviews, it is not the cancelling of the order that hurts, but the fact that Rotita does not communicate with the customer about it. So customers will be expecting their order; and when it doesn’t come as expected, they’ll reach out to Rotita only to be told the order was cancelled. Time wasted.

Sizes Running Small

Another complaint about Rotita that’ll jump out at you when you look at the review platforms is that Rotita does not run true to size. Specifically, its products are many size points smaller. For example,

• Linda in Trustpilot says “Ordered 2 XL tops. They are too small. Will not fit a normal 6-year-old…”
• Connie H in Sitejabber says “Purchased 5 tops from this site. Got them in the mail eventually, took one out to check the size. Tried it on, and immediately took it off… in spite of the fact that I had purchased the same size I use, the one I tried ran too small in the bust…”

Poor Quality

Is there a China-based store that will be free of poor quality complaints? Well, Rotita isn’t. There are just too many complaints of poor quality products received. For example:

• Lesley Banks in Trustpilot says “Ordered and received a Christmas top. It was nothing like the advert, Quality was appalling – went straight into the bin. I’m surprised they’re still in business.
• Tricia Mark Ortega in Trustpilot says “The dress looks nothing like the photo on the website, it looks like a potato sack. Never purchase again from Rotita”
• Kathy D in Sitejabber says “I ordered one shirt first but was interested in many others. Glad I only did one. I will be returning it. For the cost, it is so cheaply made; and the design looks so much better in the pics than on the shirt when it came…”
• Kimber B in Sitejabber says “…The clothes are HORRIBLE, so cheap; the tops I bought were like trying to wear a cotton sheet made to not move when you move your arm. NO, GIVE, NO COMFORT, THIN, CHEAP…”
• Trudy I in Sitejabber says “…The quality of the material used is a disgrace. The sizing does not correspond with the UK counterpart which doesn’t really matter as I wouldn’t be found dead in the items. Another worry is several other sites seem to be advertising exactly the same clothes. Huge Chinese factory turning out inferior goods on different site names to the West I’d say…”

The poor-quality complaints take various forms. There are some stating that the items received differ significantly from what was pictured; there are others stating that the items received were made from poor quality materials, and there are others stating that the items received were poorly made.

However, it must be said that there are many customers that expressed satisfaction with the quality of their orders. Even some complaining customers often report having one or two items in their order with satisfactory quality.

That said; the quality of orders in Rotita is at best “hit or miss”. You can get items that you’ll be pleased with, but the significant number of poor quality complaints also means that you also can easily get delivered items of overwhelmingly unsatisfactory quality.

Difficulty Getting Refunds

Where poor quality complaints are many, there’ll be many requests for returns for refunds. However, as the customers’ review shows, returning Rotita’s items and getting a refund is not as easy as customers will like. For example:

• Willard D in Sitejabber says “Sent item back for a refund, they received, promised refund several times and not received. 4 months later, still trying…”
• Diane B in Sitejabber says “I responded to Rotita that none of their reasons for not refunding my money was true and that I planned to report my experience in as many reviews as possible. They wrote back and gave me a refund without further explanation. I will still not do business with this company again. The quality of the items is poor, delivery very slow, and there are many other sites where one does not have to argue to obtain a simple refund”
• TT in Sitejabber says “…I bought the item in the next size and returned the first unworn, tags still on in the perfect condition. Upon receiving the return I was told it was damaged or stained and I would not receive a full refund. It has been a month and still no refund…”

The “difficulty getting refunds” complaint starts from getting refund approval. As the numerous complaints show, Rotita will often give customers the run around when customers submit return requests. Then where approval is obtained, other issues rear their heads. First, with the return address being in China, and customers responsible for return shipping, they soon find that cost of return shipping is high.

Secondly, when customers do ship back the unwanted item, there are just too many reports of Rotita refusing to refund the customer, claiming that the item is damaged or stained, with the customer maintaining that it was never worn or washed. With this, you’re not even sure that after paying the heavy return shipping cost, you’ll get refunded; which means you could end up losing more (return shipping costs). Lastly, when Rotita does agree to a refund, actually getting the money back is easier said than done.

It should be said that this problem with getting refunded is the main reason why you’ll find Rotita labelled a scam on some platforms. If customers do not receive their order or are dissatisfied with the quality of their orders, they’ll not be too pissed if they can get back their money without hassles. However, if there’s any chance that they’ll be out of pocket, then the scam label is placed on the retailer.

Poor Customer Support

Another complaint that you’ll find is that Rotita’s support service is poor. Given the numerous poor quality reports, you’ll expect the Support Service to be inundated with requests. However, customers are often left dissatisfied. It is not just that they couldn’t get the needed help, but the reviews show basic Support failures like not answering submissions. The first complaint in this section (cancelling orders without communicating with the customer) tells you much about the support service.

Below are some of the Rotita complaints and feedback we found online:

• Steve says:

Ordered quite a few items from this company, and never received ONE! Called and called…When no responses, I looked up the reviews, and…yep, it’s a scam. Some people did get items, I presume so that they won’t be listed as fraudulent, just a “troubled” company? Anyway, I hope this warns some others out of ordering from these guys!

• John says:

I will give them zero stars if possible, this is a Chinese website with the lowest quality on their fabric, I ordered a dress cost me 37 dollars, it was like a joke, didn’t look at all like the picture on their website, the fabric was a joke, and they basically refused to refund the money, they keep sending offers to keep the item, DO NOT WASTE MONEY, go to Ross or any other discount store in the USA, no need to be wasting money with those fraudulent websites from China.

• Kelly says:

This was by far the worst online shopping experience I have had. I asked where my item was because I had paid $20 extra for 3 to 5 day shipping and 5 days later my item was still not even processed so I asked for a refund the next day I got a response that told me to be patient so I replied absolutely not I just want a refund so now day 3 which is 8 days after my purchase I’m told it’s too late because the item has been shipped so never again will I shop here and whoever replies to the tickets that are submitted or at least mine their boss should have a chat with them on how to conduct business properly when someone asks for a refund you don’t say no be patient that’s their decision, not yours

• Mary says:

They don’t honour their return policy. They don’t want you to return the clothing you don’t want. They offer you a percentage of what you paid for the clothing and tell you to keep the clothing. The clothing is cheap, the material is cheap, the sewing is poor, and none of it looks as good as it does online. They really are a scam. Don’t buy from this company. They will drive you crazy if you want to return anything. They really are a scam.

Jenna says:

Any good reviews you see are fake. I absolutely guarantee it. They will be short sentences saying how awesome the company is and will be put on the site in small groups to help boost their score.

This company is a scam. Your purchase and nothing ever arrives. Then they try to refuse to give you your money back as if taking money for a product and then not giving it to the customer is an acceptable business practice. I would give them zero stars if I could. Run for the hills if you are considering purchasing.

• Kathy say:

Very nice quality swimsuit sent a little more slowly than I would have liked-but the company let me know that shipping would be slow so I knew it would be slow. Good price and good quality, so I ordered another one!

• Jane says:

I really enjoy ordering from Rotita, the clothes are of good quality at affordable prices. Sometimes the items I order don’t fit but they quickly refund the amount to my account. I will continue to order more.

• Kate says:

I order dresses on May 15th 2018 and it now June 10th 2018 and no dress. I was promised a refund of 50% if the dress were not received by 6/7/2018 and a full refund if not received by 6/20/2018. We’ll see about that!! As of right now the merchant or the shipping people do not know the location of my package. if I knew the dresses were coming from another country I would NOT have ordered them to avoid this problem.

I also had an issue ordering on the website it stated that there was a problem with my payment. I didn’t know because usually, the merchant will call the client. However, I just happened to see that I have a message on their website to address.

Products

When you enter a fashion store, you’ll want to find a variety of products so that you can get all your related products in one place. Being able to get your needs in one place offers a host of benefits. Apart from the convenience that a one-stop-shop offers, it also comes with cost savings (from large order discounts, and one-order shipping instead of shipping different orders from multiple stores).

When shopping in Rotita, the product categories, and the products you’ll find in each category are as follows:

• Tops – Blouses & Shirts, Tees & T-Shirts, Sweaters & Cardigans
• Dresses – Maxi Dresses, Sheath Dresses, Casual Dresses, Chiffon Dresses, Long sleeve Dresses, Print Dresses, Two Piece Dresses, Lace Dresses, Mini Dresses, etc
• Outerwear – Sweatshirts & Hoodies
• Jumpsuits
• Swimwear – Tankinis, Swim Dresses, Swimwear Tops, Bikinis, Cover-Ups, One Piece Swimwear, Two Piece Swimwear, High Waisted Swimsuits. You can also shop by support (i.e. Underwire, and wire-free)
• Plus Size – Swimwear, Tops, Dresses
• Jewellery – Necklaces & Pendants, Earrings, Bracelets & Bangles, Rings, Anklets

Another important consideration is the number of styles. That is, it is not enough that a store offers dresses and tops, it is also important that there are different styles of dresses and tops so that a wide range of customers will be catered to, no matter their style preference.

Thankfully, Rotita ticks this box.  It not only has a variety of products, it also holds a large inventory of each product type. With its large numbers, you’re very likely to find your heart desires no matter your style preference.

Rotita features

Some of Rotita Hot Dresses:

Visit HERE for more Dresses

Dresses Top:

Visit HERE for more tops

Rotita Swimwears

Visit HERE for more Swimmwears

Jumpsuits & Rompers :

Visit HERE for more

Rotita Bottoms:

Visit HERE for more bottom

Rotita Outerwear & Coats:

Visit HERE for more

Rotital Plus Size:

Visit HERE for more Plus size

Rotita Jewelries:

Visit HERE for more

[button link=”https://www.rotita.com/Best-of-Sale-vc-223-1.html?lkid=32273″ size=”large” target=”new” text_color=”#ffffff” color=”#2ecc3c”]VISIT ROTITA.COM HERE[/button]

Pricing and Related Policies

Pricing

Everyone wants the best prices. Thus the ideal online store must offer prices that are perceived as reasonable. In this regard, Rotita advertises as the “ultimate one-stop-shop for the modern yet economical fashionista”.

Thankfully, Rotita lives up to its promise. You’ll find the prices in Rotita as very competitive no matter the product category you enter. For example, at the time of writing this review, almost every dress (including gorgeous styles in must be added) in Rotita was priced between $30 and $42. Many exquisite Tops were also going for $15 – $35. In fact, you’ll find that Rotita is a destination for quality women’s wear without the hefty price tags.

Promotions

Promotions allow customers to get items for free or for less than the going prices of the items. Thus, the ideal online store will offer a ton of promotions. Rotita ticks this box.

As with any promotions-generous store, you’ll find a slew of price slashing promotions in the landing page of Rotita. At the time of writing this review, the following promos were being offered.

• Sign Up Bonus – All new members get a 5% discount for every first purchase
• $10 off orders worth $89+
• $15 off orders over $119
• $20 off orders worth $139+
• $25 off orders over $169
• $30 off orders worth $199+
• Buy 3 or more items and get 1 free gift

Promotions are usually time specific. That is, they run for only a time period of time. So you’ll need to continuously check the Rotita website to know what promo is running at any particular time. Alternatively, you can submit your email in registration for the Rotita newsletter, and you’ll get alerts of offers. You’ll even get 10% off your next order if you subscribe to the newsletter.

Payment Methods

You won’t want to have a headache when making online purchases. Thus, the ideal online store should offer a range of convenient payment methods. Rotita does well in this regard, as you can pay for your orders using PayPal, and popular credit cards.

There are different methods you can pay for your orders.

• Credit Card (VISA, MasterCard & American Express)
• PayPal

Paying by Credit Card

Credit Card Buyers can pay securely by credit card (including Visa and Mastercard) via PayPal.

Paying with PayPal

<figure><img class=”size-full wp-image-7579 aligncenter” src=”https://www.topreviewssite.com/wp-content/uploads/2018/08/PayPal.png” alt=”Rotita Paypal Payment” width=”201″ height=”59″></figure><p></p>

• With PayPal, you can be able to send payments quickly and securely online.
• Through PayPal payment, you can pay with a credit card, debit card, or bank account balance.
• Once your order is submitted, you will be redirected to PayPal’s website where you could make the payment.

Advantages of using PayPal:

• Payment is traceable. You can trace the status of your payment using your PayPal account.

Interestingly, Rotita supports many international currencies. Thus, when shopping in Rotita, you may not have to deal with currency conversions.

Shipping

Shipping is an important consideration in any online store because whatever is purchased will have to be shipped from the store’s facilities to the customers’ location. Thus, you’ll need to consider: whether the store ships merchandise to your location, how long it’ll take the store to ship your merchandise to you, and how much it’ll cost.

Shipping Destinations

Online stores that ship merchandise worldwide come out strong because no matter where you are a resident, your location is more likely to be covered by the store. Rotita ticks the box in this regard, as it ships merchandise to worldwide locations. Rotita directly ships to 150+ countries.

Delivery Times

Online stores that offer fast delivery comes out strong because no customer will want to sit endlessly waiting for an order to arrive.

Delivery times consist of order processing time and order shipment time; processing time is how long it takes from when you place an order to when the order ships, while shipment time is long it takes from when the package ships to when you receive it.

In Rotita, order processing usually takes 1 – 4 business days, but it advises that some items may need up to 6 – 9 business days. Shipment time varies depending on where the item is shipping to and the shipping option that is selected. For example:

• When shipping to the US: three shipping options are available – Flat Rate Shipping, Standard Shipping, and Expedited Shipping. The Flat Rate Shipping takes 9 – 12 business days; Standard Shipping takes 6 – 8 business days; while Expedited Shipping takes 3 – 5 business days.
• When shipping to Canada: Flat Rate shipping takes 12 – 16 business days, Standard Shipping takes 6 – 8 business days, while Expedited shipping also takes 3 – 5 business days

It should be said that Rotita items ships from China, but that it does well in terms of delivery times. Many of the china-based stores are overrun with late delivery complaints, but that was not the case with Rotita. Though a few Rotita customers reported late delivery, many many more were satisfied with delivery times. So, late delivery does not appear to be a problem plaguing Rotita.

Shipping Cost

Online stores that offer shipping costs that are as low as possible always come out strong. This is because shipping costs are added to items’ purchase costs in determining the total cost. As such high shipping costs can easily make even items that are reasonably priced too expensive to acquire.

Rotita also does relatively well in this regard. For example, when shipping to the US, Flat Rate shipping cost $2.99 for orders less than $20, but free for orders over $20; Standard Shipping cost $4.99; while Expedited shipping cost is calculated by package weight.

When shipping to every other country supported, Flat Rate shipping is also free for orders over $20; while Standard Shipping and Expedited shipping costs are calculated by the weight of the package and the distance the package will travel.

The plus of the shipping cost is not just that free shipping is offered, but also that the minimum order requirement for getting free shipping is very low (just $20+ orders). With only $20+ required to get free shipping, you’ll not be pressured to overspend in chase of free shipping. Also, the free shipping offer applies to every location. This is unlike many other fashion stores that offer free shipping to only their domestic market.

Does Rotita ship worldwide? Do they ship to your country?

They ship worldwide, to over 200 countries and regions. But there are still remote regions and islands Rotita don’t have shipping to, like Jersey, Guernsey, Isle of Man, Montserrat, Montenegro, Kenya, Honduras, Montenegr, Armenia, Saint Kitts and Nevis, Vietnam, French Guiana, Bahrain, Nigeria, Trinidad and Tobago, Costa Rica, Antigua and Barbuda, Guadeloupe, Falkland Islands, Yemen, Anguilla, El Salvador, Faroe Islands, Guyana, Republic of Moldova, Netherlands Antilles, Iraq, Iran, Cuba, The Republic of Cote d’Ivoire, The Republic of Sudan, Libya, Republic of the Congo, República de Guiné-Bissau, Union Of Myanmar, Darfur, The Syrian Arab Republic, Republic of Zimbabwe, Republic of Liberia, The Republic of Lebanon, The Republic of Sierra Leone, The Commonwealth of Eritrea, Democratic Republic of the Congo, Democratic People’s Republic of Korea, The Somalia Democratic Republic.

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Rotita Shipping & Handling

Confirm: A confirmation email will be sent to you once the order needs authorization. They begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for them to change or cancel your order, however, they may support your request.

Processing; It usually takes 1-4 business days for your order (while some items may need 6-9 business days). They will send you an email if the processing time takes longer than expected.

Shipping: Rotita offers free shipping by Flat rate shipping. For express shipping please choose the shipping method at check out page.

• SHIPPING TO USA

• SHIPPING TO OTHER COUNTRIES AND DESTINATIONS

Delivery: Your tracking number and the express company website link will be sent an e-mail immediately after they ship the order out. You can also track it in your user account on Rotita. Rotita will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review and get points rewarded.

Please contact Rotita within 6 months since shipment if no receipt or delivery, their representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

Important Notice:

1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and China Post times have been affected.2. Processing time: In order to guarantee the quality of their products, Rotita.com has to prepare your goods carefully before they are shipped out. Their professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.

Custom Tax or Duty

Normally customers will not be charged with any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay the tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact their customer service by submitting a ticket.

APO/FPO/DPO Shipping

Rotital apologizes that military addresses (APO, FPO, DPO) cannot be delivered. For the US territories, please leave a message when you place the order.

Rotital doesn’t deliver to below countries, Jersey, Guernsey and Isle of Man.

If you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section instead of state or province section.

Return & Refund Policy

Returns

In online purchases, customers are unable to physically assess items before committing to them. For this customers will want stores that allow returns; that is, being able to return to the retailer any delivered item that is not totally satisfactory. Thankfully, Rotita is one online fashion store that allows returns.

Eligible Items

Usually, not every item is eligible for returns. However, you’ll want return restrictions to be limited so that you can return virtually every item that you’re not content with. In Rotita, most items are eligible for returns. Only jewellery and Flash Sales products are final sales and cannot be returned.

Eligible items must be returned in the new condition they were when delivered. That is, they must be unused, unworn, unwashed, and unaltered. Any sign of use will make an eligible item rejected when returned; and these include stains (with makeup etc) or scent (deodorant, perfume, etc).

Return Process

Receiving an item that does not meet expectation is frustrating enough. So the ideal online store should have an easy return process.

In this regard, Rotita is so-so. Like most online fashion stores, if you receive a Rotita order that you are not totally satisfied with, you’ll have to first contact Rotita, to submit a return request and get a Return Authorization.

After logging in, navigate to the “My Orders” page and click on “Returns & Refunds”. Then follow the instructions to submit the return application.

If Rotita approves of the returns, in the approval mail, you’ll get the RMA (Return Merchandise Authorization) number and the Return Address. You can then proceed to package the item appropriately, and mail the Return Package to Rotita. You’re required to use shipping with tracking because you’ll need to update the return tracking number.

Return Window

However, you don’t have forever to return an unwanted item. Like in every online store, items returned are only accepted if received by the store within a specified time frame. You’ll want an extended time frame so that your return package will not be received late and be rejected.

Rotita does well in this regard, as it accepts all returns made within 30 days of the delivery date. This is like the industry-standard return window. So you’ll have enough time to return any Rotita’s item that you’re not content with.

Cost of Returns

Where costs are involved, you’ll want them to be as low as possible. Being delivered an unwanted item is frustrating enough; you definitely won’t want to be forced to hold on to unwanted items because of prohibitive return costs.

In this regard, stores that offer free returns come out strong. Unfortunately, Rotita does not offer free returns. It does not charge restocking fees, but return shipping cost applies. However, customers are required to bear the cost of return shipping.

Returns Processing and Refunds

After successfully shipping your return package, you won’t want to be waiting forever to receive your refund. Thus, the ideal online fashion store should offer fast processing of returns and issuance of refunds.

In this regard, Rotita advertises that it processes returns in 7 business days after which refunds are issued immediately. However, after refunds are issued, it may take some time to be reflected in your account. How much time it takes will depend on your original means of payment. Where the payment was via PayPal, the funds will be reflected 1 – 3 business days after issuance, while it’ll take 10 – 20 business days for refunds to credit cards and bank accounts to reflect.

Am I allowed to return or exchange the order?

You can return the exchange within 30 days of receipt for most items in new condition within 30 days of delivery.

Rotita Return & Exchange Policy

1. You have 30 days to decide if an item is right for you if not, you can certainly come to them within 30 days of receipt.
2. Flash sale products, Jewelry are not covered by warranty.
3. Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
4. Any address on the parcel is not an approved return address, and they don’t accept the returned package without an authorized return address from the customer service representative.
5. They do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
6. Please return through your local post office to avoid tax.
7. For the returns, No signature is required! Please do not add signature service otherwise they are highly likely not to receive it and this will delay your refund progress.
8. Please also do not mail any envelopes to the return address for inquiry. They will discard the letter automatically. The best way to communicate and solve your problem is through our ticket system or online chat!

How to return the order

1. Log in “My Order“, then submit a ticket for return & refund.
2. Their customer service will communicate with you on the ticket, and approved your application. Please pay attention to the reply they sent every time.
3. After the application is approved, you will get the Return Address and RMA number in the ticket.
4. Pack the items you want to return, and ship them back by any shipping company available, like FedEx, TNT, DHL, UPS. Post Office is recommended to avoid tax.
5. This is the most important step, please send us your return tracking number and shipping company by ticket. Without this info, they can’t apply any refund for return.
6. You can also track the package online, then you will know when the package was delivered to us.
7. Once they have received the returned item(s), their customer service will apply for the refund in 7 working days.
8.  It normally takes 10-20 business days for the refund to appear on your bank account or credit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.

Note: Rotita is not responsible for missing, damaged, or packages lost in transit.

How to exchange the order

You can make a new order first, and when they get the return, they will apply a full refund of the items you returned.

Can you have a full refund for the return?

They will offer a full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.

How long does it take to get your refund

1. The refund will be issued within 7 business days upon the receipt by their warehouse and verified the conditions of the items.

2. It normally takes one business day for the refund to appear on yourRotitawallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.

What if your package was refused or was undeliverable?

1. Want to reship a refused or undeliverable package? No problem. They offer free resend as soon as the previous order is returned.
2. Whether you are willing to get a resend or refund, please log in “My Order“, then submit a ticket, they will reply in 1 working day except for weekends

Cancel Paid Orders

Customers are not allowed to cancel paid orders by themselves. You shall submit a ticket and request to cancel. Their customer service will help and apply for a refund.

What is the RMA number?

It is Return Merchandise Authorization. They will send it with the return address in the return ticket. And when you drop the return package at the post office, you need to put it on the return package.

How to return or exchange an item

Log in to the My Orders page and click the “Return & Refund” button, then follow the instructions to submit the return application.

When you will get the refund

1. The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.
2. It normally takes one business day for the refund to appear on your Rotita wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
3. It normally takes 10-20 business days depending on your financial institution for the refund to appear on your credit/debit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used

How am I able to withdraw my wallet credit?

If you want the balance in your store account back to your bank account, please click the “Withdraw” button, enter the amount and submit, their customer service will resolve this issue within 1 working day except at weekends and holidays.

Step 1:

Click “Sign in/Register” and log in, then have a review of My order.

Step 2:

In “My Orders”, you will be able to get an overview of your order history and their status. Click the “Track” button, you will be directed to a new page and see track info and a link

Customer Support Service

Persons will have questions that they’ll need answers to before they’ll commit to a store. Also, even after the commitment is obtained, it is certain that there will be customers that’ll have issues with their orders, and they’ll need these issues resolved if they are to be loyal.

Thus, the ideal online store should have an effective customer support service for handling the questions and issues that customers may have.

Rotita, like every other online store, has self-help and direct help resources. The self-help resource consists of an FAQ, which holds answers to many of the questions that customers have asked in the past.

The FAQ answers questions in the following subjects: Return &amp; Refund policy, Shipping information, Payment issue, Track my order, Modify my order, Account inquiry, Company/ website information, Product inquiry, and IPR infringement.

If you’ll rather directly contact Rotita, it offers many direct contact channels. There’s support for postal mail; you can send Rotita using the address: Hong Kong Yuzhen E-Commerce Co. Limited. RM01, 21 F, Prosper commercial building, 9 Yin Chong Street, Kowloon, Hong Kong.

Everyone knows that getting feedback is slow and difficult with postal mail. Thus, there is support for email. You can send them an email using the online form accessible from the “Contact Us” page of the website.

Alternatively, you can send an email directly from your email account, using the email address: service@rotita.com. For instant feedback, there’s support for Live Chat, which is also accessible from the “Contact Us” link in the Rotita website.

Interestingly, the live chat is available 24/ 7; so you can reach out for help at any time and any day. Unfortunately, Rotita does not offer telephone support.

Pros:

• Offers apparel, swimwear, footwear, accessories, and more
• Prices are very competitive
• Offers many promotions affording customers price slashing discounts and free gifts
• Supports convenient payment methods (credit cards and PayPal)
• Ships merchandise worldwide
• Free shipping is offered to worldwide locations
• The minimum order requirement for free shipping is very low ($20+ orders)
• Offers 30 days return window
• Customer support is available via postal mail, email, and live chat

Cons:

• Quality is really hit or miss, as there are too many complaints of poor-quality orders
• The customer support service cannot be reached via telephone
• Return shipping cost is relatively high
• Too many customers’ reviews mention difficulty with getting refunded

Conclusion

Rotita is a legitimate china-based women’s wear online store offering apparel, swimwear, footwear, accessories, and more. There’s a large inventory of each product type ensuring that you’re likely to find something that appeals to you no matter your style preference.

Very important is that Rotita offers competitive pricing and numerous promotions that further floors prices. Thus, you’ll find gorgeous clothing at affordable prices. Rotita also ships worldwide, offers free shipping, and gives you up to 30 days from the delivery date to return any item that does not meet your expectations.

However, quality is really “hit and miss”. True, Rotita is a legit store that holds quality items, but there are too many poor-quality reports, showing that the store is plagued with poor quality issues. Also, getting return approval is more difficult than should be.

Then return shipping costs are relatively high, as the item will ship all the way to China. And even after Rotita gets the return package, actually getting the refunds is not as easy as customers will want.

Rotita is a legit store; you sure can get good quality items, and at good prices. However, your experience can easily turn bad, via receiving an item of unsatisfactory quality, and not finding the refund process easy.

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