RoseWe Review 2024: Legit or Scam?

RoseWe is an online fashion store that says it is the place you should go if you are looking for a new fresh look that nobody else has. According to its website, it has been helping the fashion-conscious look fabulous since 2009. RoseWe is exclusively an online store, which means it does not have brick and mortar retail stores.

It is headquartered in China; it is one of many China-based online fashion stores that are linked with the Chinese E-commerce company ShenZhen Global Egrow E-commerce Co. One characteristic of China-based stores is rock bottom prices, and RoseWe is no different.

RoseWe advertises as the ultimate one-stop shop for the modern yet economical fashionista. Its mission is to provide women all over the world with style without the hefty price. Its target audience is 18 – 35 fashion-conscious, pocket conscious women. RoseWe offers the latest (almost daily) in women’s fashion from the high streets; this includes apparel, footwear, accessories, handbags, swimwear, and more, all at prices you can afford.

RoseWe is a China-based online fashion shop that advertises that it provides style without the hefty price tag. It suggests that it is a destination where you’ll get the latest fashion styles without breaking the bank.

The question is whether RoseWe actually fulfils fast fashion needs and provides the latest styles in the fashion world; another is whether it does offer these without the hefty price tag. If RoseWe does offer the latest styles and at the sweetest prices, another question is whether the quality of the items is topnotch to make buying from RoseWe worthwhile. What about its service? Does RoseWe offer top service that we’ll expect of the go-to online store (such as fast delivery, easy returns, effective customer service, etc)? In the first place is RoseWe legit?

Yes, RoseWe is legit. It is not a scam because they will never take your money without shipping your items to your destination. And they will never steal your money or credit card details.

This RoseWe review will examine RoseWe in order to provide the information that will help you answer these questions and more.

RoseWe review at a glance

• Website: www.rosewe.com
• An online women’s fashion retailer providing apparel, swimwear, accessories, handbags, footwear, etc
• Ships to many countries of the world
• Free shipping is offered to many locations
• Unwanted items can be returned to RoseWe within 30 days of the delivery date
• Customer support is available via email (service@rosewe.com), ticket, and live chat

Is RoseWe legit?

RoseWe is legitimate. With online fraudsters using scam stores to rip people off, you’ll want to determine that an online store is legit before proceeding to use it for any transaction. Determining that a store is legit is quite easy if you know what to look out for.

The first check of a legit online store is legality. This is because stores that are 100% legal are less likely to be a scam. RoseWe actually ticks the legality box as it is part of Shenzhen Global Egrow E-commerce Co. which is a 100% legal Chinese company.

Another check of a legit online store is the test of time. This is because scam stores are generally short-lived. It’s only a matter of time before they’re scamming is exposed; and with such exposure, they close up and disappear. Thankfully, RoseWe passes this test of time. It was one of the first online stores having opened its virtual doors in 2009. Suffice it to say that no scam stores can continue ripping off people for up to a decade.

Another check of a legit online store is industry-wide recognition. This is because scam stores operate in the shadows. RoseWe actually ticks this visibility box, because it is one store that is widely known for low pricing.

However, the ultimate check of a legit store is fitness for purpose. This is because scam stores do not deliver or deliver products that are not functional, but legit stores deliver real products that work as intended. RoseWe actually ticks this box. Though, there are many issues that we’ll want to see (especially those relating to quality, return, and refunds), the fact that many customers get their RoseWe orders, and find these to be satisfactory shows that the store is fit for purpose.

That said; the short answer to whether RoseWe is a legit store is YES. While the long answer is: RoseWe is a legit store as it is 100% legal, have a rich operating record, is internationally reputable, and it delivers (albeit occasionally) real functional products.

Is RoseWe safe?

RoseWe is safe. It is not enough that an online store is legit. While a legit store will not rip you off; if it is not safe, the sensitive information you share with it (such as credit card details) will leak out, and you’ll be exposed to fraudsters out there. Thus, the ideal online store needs to be safe in safeguarding customers’ data.

RoseWe ticks this box. In this regard, RoseWe says it uses reasonable security measures to prevent unauthorized access as well as to safeguard all customers’ data. While we’ll like the details of these security measures; we can take confidence from the fact that RoseWe has not suffered a data breach. It’s safe to say that RoseWe is safe.

Products

Product Range

You want a one-stop-shop that holds a wide range of products; this gives the convenience of getting all you want in one place instead of visiting different stores. Thus, the ideal online store, even if focusing on a niche, should provide a variety of products within the niche.

Thankfully, RoseWe does relatively well in this regard. It is an online store focusing on only women’s wear; and it holds the full gamut, from apparel to accessories, and footwear. When shopping in RoseWe, the product categories, you’ll find, as well as the different items in each category are as follows:

• Dresses – Maxi dresses, Sheath dresses, Casual Dresses, Long Sleeve Dresses, Print Dresses, Off the Shoulder dresses, Lace dresses, Chiffon dresses, etc. You can also shop by colour, or by trends.
• Swimwear – Tankinis, Swim dresses, Bikinis, Cover-Ups, One Piece Swimwear, High Waist Swimsuit. You can shop by colour, or by support (underwire and wire-free)
• Tops – Tees and T-Shirts, Blouses and Shirts, Sweaters and Cardigans
• Bottoms – Jumpsuit & Rompers, Pants
• Plus Size – Swimwear, Dresses, Tops, Jumpsuits
• Outerwear – Sweats and Hoodies, Coats
• Jewellery – Necklaces and Pendants, Bracelets and Bangles, Earrings, Rings, Anklets

One good thing about RoseWe is that not only does it have this wide range of products, but it also provides a large inventory of each product type. This means that it is able to provide different styles of a particular product to cater to different preferences. As a result, you’ll be very likely to find something that you like when shopping in RoseWe.

Product Quality

The legit online fashion store should offer products of high quality so that whatever product category you pick items from, you’ll find the quality wanting. RoseWe advertises that it incorporates a winning formula that includes the style, quality, value and service. With style accounted for with its vast selection; the next ingredient of the “winning formula” is quality. This would suggest that RoseWe offers products with high-quality features.

Granted, quality is subjective; but all customers agree that quality fashion products should feature high-quality materials, and be made well. Comfort is another issue with quality fashion products, and there is the issue of products being durable.

In this regard, products from RoseWe are, at best, so-so. We looked at the top independent customers’ review platforms(like Trustpilot.com, sitejabber.com, etc) to find out what actual customers are saying about RoseWe’s products. We found that RoseWe is only averagely rated. Negative reviews do not overwhelm the positive reviews to make them un-recommendable; at the same time, positive reviews do not overwhelm negative reviews to make them recommendable.

For example, at the time of writing this review, RoseWe had a rating of 5.4/ 10 (from 1,414 reviewers) on Trustpilot.com. It had a 3.3/ 10 rating (from 2,770 reviewers) on Sitejabber.com; and a 4.4/ 10 rating (from 111 reviewers) in resellerratings.com. Reviews range from comments like “extremely poor in quality” to “great quality”.

Pricing, and Related Policies

Pricing

Because money does not come easy, no one will want it to go easy. Thus, even when customers want to get the best of the latest, they’ll not be willing to pay over the tops. Thus, the ideal online store should feature prices that are reasonable. Thankfully, RoseWe does relatively well in this regard.

In fact, the founding purpose of RoseWe is to “provide style without the hefty price tag”. It does deliver on the promise. At the time of writing this review, in the dresses category, we found many gorgeous styles for around $20. Suffice it to say that in the averagely priced stores, gorgeous picks will be around $50, while the expensive stores will have them in three figures.

Know that some unhappy customers even use RoseWe prices as a reference when making comments. For example, Madisonam54 in Resellers Ratings says “Clothes are very poor quality. I really didn’t expect much. I mean, the price of the clothes should give you a clue”

Promotions

The search for value takes customers to promotional offers, as these offers allow them to get certain items for free or for less than the items’ full prices. Thankfully, RoseWe is an online store that is very generous with the promotions. At the time of writing this review, the landing page of its website announced many promotional offers.

For example, there was a Sale promo that promised 12% off 2 items and 20% off 4 items. There was a special offer that advertised the possibility of winning a free gift; and there were many price slashing offers, some knocking off as much as 655 from full prices.

Generally, promotions are time-specific, so you’ll have to check the website to know what promotion is running at any particular time. Alternatively, you can submit your email for newsletters and you’ll get alerts of special offers. Dropping your email will even get you 5% off your next purchase.

Payment Methods

The ideal online store should offer hassle-free service that should involve making a payment without stress. Thankfully, RoseWe ticks this box. You can pay for your order using PayPal and the popular Credit/ Debit cards such as Visa, Mastercard, American Express, etc.

It does not support alternative payment methods like checks (cheques), e-wallets, or COD (Cash On Delivery) payments. However, with credit cards and PayPal, you shouldn’t have any problem with paying for orders no matter where you are located.

Also, being a store that serves international customers, RoseWe supports a range of international currencies. When you review the website, you can select the currency you’ll want to view products in. This means that many international customers will not be bothered by currency conversions.

Using RoseWe

RoseWe is like many online stores out there that you have to register to use. That means it does not support guest orders, where you can order something from the website without registering as a member. However, registering is an easy process that simply entails submitting your email address.

Browsing listing is relatively easy as the site is easy and intuitive. You can search through the product categories, or you can use the search tool. When you find an item, clicking on it will open up its detailed description page; from there you can add it to your cart. You can then continue shopping or proceed to checkout.

One good thing with RoseWe is that it rewards loyal customers. As you use RoseWe, you’ll accumulate points (R points) which you can later use to discount products. The conversion rate is 100 R points = $1.00. There are various ways of earning these R points such as:

• Shopping – you’ll get R points equivalent to the commodity cost
• Review – you’ll get 10 R points if you write a review, and 20 R points if you upload a photo in your review
• Style Gallery – you’ll get 20 R points if you upload a photo in Style gallery that is approved
• Social media – you’ll get 30 R points if you share RoseWe products on social networks or forums

Shipping

Online purchases differ significantly from brick and mortar purchases in that you’ll not be getting the purchase immediately, as it has to be moved from the store’s fulfilment centre to your shipping address. Thus, shipping considerations like locations shipped to, delivery times, and shipping costs are important considerations in online shopping.

Shipping Destinations

Except for online store ships to your location, it’ll be difficult to receive delivery of an order. In this regard, you’ll want a store that ships to many worldwide locations so that your location is more likely to be covered. Thankfully, RoseWe ticks this box.

The online fashion store ships to over 200 countries worldwide, covering virtually every region of the world including Europe, the Americas, Oceania, Africa, Asia, and the Middle East.

Delivery Times

After placing an order, you’ll not want to wait forever to receive the delivery. So the ideal online store should have fast shipping times. Delivery times usually include order processing time and order shipment time. The former (processing time) is how long it takes after placing an order before the package is dispatched for shipment. In RoseWe, this generally takes 1 – 4 business days. However, for some items, processing may take 9 business days.

The latter (shipment time) is how long it takes after the package ships before it gets to the customer’s shipping address. In RoseWe, it is dependent on the particular country that the package is shipping to, and the shipping option selected.

When shipping to the US, three shipping options are available. These include Flat rate shipping which takes 9 – 12 business days; Standard shipping which takes 6 – 8 business days; and Expedited shipping which 3 – 5 business days. However, RoseWe does not deliver to military addresses (APO, FPO, DPO). When shipping to Canada; Flat Rate Shipping is 12 – 16 business days, while Standard Shipping and Expedited Shipping are as shipping to the US.

In every country served, Expedited Shipping is available which takes 3 – 5 business days; but some countries do not have the Standard Shipping option.

Shipping Cost

The total cost of acquiring any item online is made up of the item’s purchase cost and associated shipping costs. Thus, where shipping costs apply, you’ll want them to be as low as possible, else even when an item is reasonably priced, it could raise the total cost of the item to unreasonable limits.

The lowest possible cost is $0.00. Yes, there are many online stores that offer free shipping. Thankfully, RoseWe is one of them. Also, the minimum order requirement to get free shipping is one of the lowest we’ve seen. With an order of just over $15, you’ll get free shipping.

Thus, RoseWe does not give its customer the subtle pressure to overspend in order to get free shipping. However, RoseWe free shipping offer only applies to the Flat Rate Shipping option which is relatively the slowest of the options.

Where free shipping does not apply (when an order is less than $25, or when a relatively faster shipping option is desired), shipping costs apply. These costs vary, as they are calculated based on the weight of the order and the country that it is shipping to.

Return Policy

It is not news that sometimes customers are not satisfied with an online order when it is delivered. Thus, the ideal store should allow a customer to return an unwanted item to it for either a replacement item or a refund. Thankfully, RoseWe allows returns.

Return Process

If you are not pleased with your RoseWe order, the first thing is to contact RoseWe. To do this, log in and from the “My Order” page, and submit a ticket for return & refund. RoseWe will reply. If the reply is an approval of the return request, you’ll get a Return Address and RMA number in the ticket.

Then you can proceed to package the items appropriately and ship it back to RoseWe using any shipping company. Most importantly, you’ll have to send RoseWe (through the ticket) the return tracking number and shipping company.

Return Window

Returns cannot be made at any time. To be accepted, they’ll have to be made within a time window specified by the retailer. In this regard, you’ll want an extended time period so that your return package will not be rejected for getting back to the retailer late. RoseWe allows a return window of 30 days from receipt of items.

That is, you can return eligible items to RoseWe within 30 days from the delivery date. This is like the standard return window; and is enough time, so you shouldn’t be pressed with time when returning an item to RoseWe.

Eligible Returns and Conditions

In all stores, not all items are eligible for returns. However, you will not want too many restrictions on returns so that you can shop with the freedom of knowing that you can return what you are not satisfied with.

In this regard,  RoseWe does not allow the returns of Flash Sales products and jewellery. Generally, Stores put a restriction on returns of Sales items. However, there are some that’ll allow you to return these but with a reduced return window. Also, for hygiene reasons, stores put restrictions on some jewellery especially pierced jewellery; but the policy of RoseWe suggests that all jewellery is ineligible for returns, which is not very friendly.

Swimwear is another clothing piece that the stores have return restrictions on for hygiene reasons. Interestingly, the RoseWe policy does not say anything about the returns of these intimates. However, since approval has to be granted before any returns can be made; don’t be surprised if you find that your request to return your bikini or one-piece swimwear is not approved.

All items eligible for returns must be in their original new conditions to be accepted. That is, they must be unused, unworn, unwashed or unaltered. Any stain or smell (of deodorant, perfume, etc) will also lead to them being rejected.

Cost of Return

You don’t want to be stuck with an unwanted item because returning it is cost-prohibitive. Thus, you’ll want the return cost to be as low as possible. Unfortunately, RoseWe does not give a $0.00 return shipping cost. That is, no free shipping. The cost of return shipping is borne by the customer. As such, items shipped using COD services will be rejected

Return Processing

After returning an item to its retailer, you won’t want to wait forever to get back your money. Thus, the ideal legit online store should process returns and issue refunds as fast as possible. In this regard, it takes RoseWe 7 working days from receipt of the returned item to process them and apply for the refund.

After that, how long it takes for the refund to reflect in your balance depends on your original payment methods. Credit cards may take 10 – 20 days, but PayPal takes 1 – 3 working days. While the advertised return processing and refund time are relatively short; customers’ reviews suggest otherwise.

Customer Support

No matter how effectively a store operates, there are customers who will have questions and others who will have issues with their orders. Thus, the legit online store should have an effective customer support service for handling customers’ complaints/ questions.

The first step to getting answers in online stores is an FAQ page. Thankfully, RoseWe has one. It is nicely put together. Using a drop-down menu, you’ll choose a subject, and answers to different questions in that subject are opened. The various subjects treated are Return & Refund, Shipping Information, Payment Issue, Track my order, Modify my order, Account enquiry, Company/ website information, product enquiry, etc.

However, if the self-help articles are not adequate, you can get direct contact with RoseWe. For this, RoseWe supports a live chat feature and email service. The live chat can be accessed from the “Contact Us page of the RoseWe website. However, the live chat feature is only available Monday – Thursday and between working hours. For the email service, you can send RoseWe a support ticket from the “Contact Us” page of the website, or you may send a regular email using the address service@rosewe.com.

RoseWe does not support a telephone service; which is disappointing as there are many customers that will want to get on the phone and talk to someone.

RoseWe Complaints

Poor Quality

One complaint about RoseWe that dominate the space is that of poor quality. In the fashion industry, quality complaints are common with China-based stores and stores featuring low prices. RoseWe happens to be both (based in China and committed to low pricing); so we were not really surprised to find the quality complaints.

The quality complaints range from products being different from what is advertised in product images to products being made with poor quality materials, to products not being made well.

For example:

• Effie L Harrison on Trustpilot says “the clothes you see on this website do not look like the ones you get shipped to you”
• Nikki Delaney on Trustpilot says “When I opened the items, the quality was poor and there was no fit/ structure at all”
• Carla I on Sitejabber says “the fabric is cheap, lace is tattered.
• Josephine A on Site jabber says “I ordered a swimsuit and it is poorly made and the colour is supposed to be black but it looks like a dull dark grey in person.
• Jacqui D in Sitejabber says “ I ordered 3 dresses and 2 arrived which did not look like anything that was on the photos”
• Jayselle A in Trust Pilot says “what I received were three ill-fitting outfits made of poor quality fabric”

Wrong sizing

Another complaint that is significant enough to be mentioned has to do with sizing. Though there are size charts that are supposed to help customers pick the right size, the reviews from independent customers’ review platforms show that RoseWe products are largely not true to size.

For example:

• Faye C on Sitejabber says that “although a mid-length dress, it was to the floor”
• Carla I on Sitejabber says that “dress is way too big although I ordered the suggested size based on height and weight”

Late Delivery and No-delivery

Another problem that seemingly plagues Rose is that of late delivery. With items coming all the way from China, it’s expected that delivery times will belong. Having items delivered past already long delivery times can be very frustrating.

For example:

• Nikki Delaney in Trustpilot says that “after waiting months for my order to arrive and several emails later, I received my order in 3 separate deliveries weeks apart”.
• Starr D in Trustpilot says “I’m still waiting for an order I paid for”
• Dmac-10268 in Reseller Ratings says that “I ordered a swimsuit from RoseWe and it took 20 days to arrive even though I paid 11.95 for expedited shipping”.

The difficulty of Returns and Refunds

The hurt of receiving an item whose quality is unsatisfactory will be lessened if you’re able to return the item and be refunded. However, the reviews show that most often than not customers are unable to return an unwanted RoseWe item.  With some, RoseWe refuses to accept responsibility and bear return shipping costs for poor quality items. For those that RoseWe approved returns, some customers reported having to wait everlastingly to get refunded, while others reported that RoseWe will not give full refunds.

For example:

• Kelly in Trustpilot says that although the items were sent back in their new condition “I received a response on one item that said stained and then a response in the second item that said it was worn”
• Kathryn M says “Wish I had read these reviews! It’s money lost! They literally make it impossible to return items”
• Jill H on Sitejabber says “I returned the dress to address given, waited for refund, nothing. Sent 5 emails, nothing”

Sites Similar to RoseWe:

• NastyGal
• Boohoo
• Zulily
• Missguided

Pros

• Vast selection in each product category including apparel, footwear, accessories, handbags, swimwear, and more
• Offers very competitive prices
• Offers lots of promotions
• Ships to many worldwide locations
• Offers free shipping to many worldwide locations
• Free shipping comes with very low minimum purchase requirement of only $15
• Return window is 30 days from the delivery date
• Customer support is available via live chat, ticketing system, and email

Cons:

• Most often than not, delivery is late
• Quality of products may be poor
• Returning unwanted items and getting a refund is not easy
• Telephone support is not supported

Conclusion

RoseWe is a legit store that advertises as the ultimate one-stop shop for the modern yet economical fashionista, saying it provides women with style without the hefty price. RoseWe really comes out as having the styles. It provides a wide product range, and there’s a vast selection within each product range that you are very likely to find something that excites you no matter your style preference.

Also, RoseWe does come out as offering great prices for their elegance. Typical of China-based stores, you’ll find many products with rock bottom prices that look too good to be true.

RoseWe is a legit store; and despite having low prices, some top quality fashion latest can be found in the store. However, it is not news that quality issues hover around low price stores; and RoseWe does not appear to be immune.

The number of quality complaints on the independent customers’ review platforms is very significant. Thus, buying from RoseWe is really a risk that can go either way in terms of being pleased with the quality of the received item.

In terms of service, RoseWe is also so-so. The reviews show that delivery is most often than not late, as items come all the way from China. Also, though a relatively long 30 days (from delivery date) returns window is allowed, the reviews show that returns are difficult with RoseWe.

The store is not known for easily granting approval for returns; when approval is granted, return shipping to China may be cost-prohibitive; and when return packages are actually sent, RoseWe is not particularly known for granting fast refunds.

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