NewChic Review 2024

NewChic is an exclusive online fashion boutique that offers a wide selection of the latest, trendiest wardrobe items: from clothes and dresses to bags and shoes, as well as jewelry and other fashionable accessories. Shop with us at NewChic for all your chic style needs!

NewChic is actually a new chick in the block; making its entrance into the fashion scenes in 2015. As many new chicks will get admiring glances; NewChic has won many admirations, such that in only a few years it has grown into a global brand.

There is nothing on the company’s ownership on its website (or anywhere on the web for that matter), so we couldn’t find who owns or operate the online store. However, there is no doubt that NewChic is based in China. No wonder it talks of offering “the most fashionable for the best budget”. Nowadays, especially in the fashion industry, China is almost synonymous with low prices.

 The website is available in a number of international languages.

Fashion never sleeps. Not only does fashion not sleep, but it moves with a frenetic pace; and except you keep up with trends, you’ll come out in yesterday’s styles that will have people asking you where you’ve been. The solution is fast fashion shops that offer trendy styles for the newest, most fashionable, and stylish look. NewChic is one of such fast-fashion online shops.

You’ll agree that keeping up with trendy styles is not pocket-friendly. Thus, while fast-fashion shops that provide trendy styles are now popular music, the music will be a sweater to the ears if the items are provided at knocked-down prices that’ll allow customers to build a wardrobe of on-style fashion products and accessories on a budget.

NewChic advertises as that store. If it is not saying that it is a website that “offers customers the most fashionable for the best budget”, it is saying that its mission is to “make high fashion affordable for everyone”, or that it “always want to make customers look adorable and stylish with less”.

The big question is whether these are just adverted blurbs or whether NewChic is a good destination where you can get the “newest, most fashionable, and stylish” of the fashion world, and more importantly whether these products are really provided at very friendly prices. There’s also the “you get what you pay for” saying which suggests that cheap products come with cheap quality. Thus, another important question is whether the quality of NewChic’ products is satisfactory. If NewChic does have the product (trendy, high quality, best price), what about its service? Does the store have quality service (fast delivery, easy returns, effective customer service, etc) that we’ll expect of an ideal online fashion store? In the first place, is NewChic legit or just another scam online store ripping people off?

Yes, NewChic is legit. It is not a scam fashion store because they will never steal your money or not ship the item you ordered from the store. And you can return the item if they are not in good shape and have your money back.

This NewChic review will examine NewChic in order to provide the information that will help you answer these questions and more.

New Chic review  at a glance

• Website is www.newchic.com
• The China-based online fast-fashion store started in 2015
• Offers a wide range of fashion products and accessories for everyone in the family (men, women, expectant mom, and babies)
• Its humongous selection includes a range of home and garden items
• Provides rock bottom prices for every item
• Supports a wide range of payment options (credit/ debit cards, web wallets, bank and wire transfers, COD, etc)
• Ships merchandise to almost every country of the world
• Free shipping is offered to many locations, with relatively low minimum purchase requirements
• Items can be returned to NewChic but within 14 days of delivery
• Supports a range of Customer Support channels (social media channels, email, telephone, live chat etc)

Is NewChic legit

NewChic is a legitimate store this post. We will not complete the NewChic review except we answer definitely whether NewChic is legit or a scam. Given that the scam stores are just out to rip people off, answering this question could be the difference between keeping your money and losing it.

Our first check of legitimacy is usually legality because online stores backed by 100% of legal companies are less likely to be a scam. Honestly, there is very little about the background and ownership of NewChic. However, it is the same with most of the fast-fashion China-based online stores that we have reviewed. Thus, while there is not much to establish its legality, there is nothing to suggest that it isn’t legal.

Another check of a legit store is visibility and industry-wide recognition; we look at this because the scam stores operate in the shadows. It’s clear that NewChic ticks this box because the company has a worldwide reach; and is widely known, especially for its affordability.

Another check of a legit store is the test of time; we look at this because the scam stores naturally die out with time, especially as the light is shone on them. Though NewChic has not been on the fields long, it can be said to tick this box. This is because, in its about 4 years of existence, the spotlight has been shone on the company. The scams will die out as a result, but NewChic seems to be on the upward rise.

Our ultimate check of a legit store is usually fitness for purpose. We look at this because the scam stores do not deliver on their “mandate”. The mandate of NewChic is to offer “high fashion affordable for everyone”. There’s no doubt that it delivers on the “affordable for everyone” part. On the “high fashion” part, the store delivers somewhat. Remember that though there are many quality issues, real quality can also be found in NewChic.

On the whole, we’ll say that NewChic is actually a legit store; albeit one fraught with challenges relating to poor quality, uneasy returns, and no-refunds, which are challenges that can easily make it comes out as anything but legit.

Is NewChic safe?

NewChic is safe. A legit store will not rip you off, but except it is safe (in safeguarding the sensitive information that you share with it), it will leave you exposed to other fraudsters out there.  Thus, the ideal online store should be legit and also safe.

Our lovely chic store ticks the safety box. The online store employs different security measures to ensure the protection of user’s data. One of such is SSL, which is the industry’s standard for creating private a connection between a buyer and NewChic. SSL technology also uses high-level encryption ensuring that users’ data can be read-only by authorized NewChic agents. Thus, it’s safe to say that NewChic is safe.

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Products

Online shoppers like the one-stop shops, where they can get all they want in one place. Apart from the convenience that one-stop shops offer, they also allow some savings. When you buy in one place instead of spreading your purchases, you’ll have a big order and may qualify for big order discounts. Also, you may be able to ship one order, which most often than not is cheaper than paying to ship different orders from multiple stores. Thus, the ideal online store will be a one-stop shop with a wide product range.

NewChic more than ticks this box. As a fashion store, our lovely Chic offers products for everyone in the family, from mommies and daddies to newborn and everyone in between including expectant moms (that is, maternity apparel). Though the Chic in the name may suggest that the store is exclusively for the young women, NewChic actually provides products for everyone, male or female. Also, there’s something for every age (old or young), and every body type (petite or Plus).

New Chic has a very extensive list of products. The different product categories and the items you’ll find in each category are as follows:

Women

• Dresses – Maxi dresses, Lace dresses, chiffon dresses, Vintage dresses, Sexy dresses, Print dresses, Casual dresses
• Tops – Blouses & Shirts, T-shirts, Tank tops, Suits & Co-ords, Crop tops, Kimonos
• Outerwear & Sweaters – Coats &Jackets, Hoodies & Sweatshirts, Sweaters & Cardigans
• Plus Size – Dresses, Coats & Jackets, Sweaters & Cardigans, Hoodies & Sweatshirts, Blouses & Shirts, Kimonos & Tank tops, Jumpsuit & Rompers, Pants & Capris, Shorts & Skirts
• Bottoms – Skirts, Leggings, Shorts, Pants & Capris, Denims & Jeans, Jumpsuit & Rompers
• Lingerie – Bra & Bra sets, Panties, Sexy Lingerie, Pyjamas & Robes, Corsets & Bustiers, Shapewear
• Swimwear – Bikinis, One Piece, Plus Size, Tankinis, Swim dresses, Separates, Cover-Ups, Swimming Accessories
• Athleisure – Sports Bra, Tops, Shirts, Pants & Leggings, Outerwear, Tracksuit

Men

• Coats & Jackets – Down & Parkers, Jackets, Leathers & Suedes, Trench Coats, Vests, Wool & Blends
• Tees and Tank Tops – T-shirts, Henley Shirts, Golf shirts, Tank Tops
• Underwear – Thongs, Briefs, Boxer briefs, Shapewear, Boxer Shorts
• Pants & Shorts – Pants, Hiking Pants, Shorts, Jeans, Jogger Pants
• Shirts – Long sleeve, short sleeve
• Hoodies and Sweatshirts
• Swimwear – Board shorts
• Sweaters & Cardigans
• Suits & Blazers
• Sleepwear – Pyjamas, Long Johns
• Activewear – Bottoms, Tops, Suits

Kids and Mom

• Girls Cloth – Dresses, Tops and T-shirts, Sweaters and Hoodies, Clothing Sets, Jackets and Coats, Pants and Skirts, Pyjamas, Swimwear
• Boys Cloth – Tops and T-shirts, Clothing Sets, Sweaters and Hoodies, Jackets and Coats, Pants, Pajamas, Swimwear
• Kids’ Shoes – Girls’ Shoes, Boys’ Shoes
• Baby Cloth – Baby Shoes, Rompers and Bodysuits, Baby sets, Outerwear and coats, Tops, Dresses, Bottoms, Sleepwear and Robes
• Maternity Clothes – Maternity Lingerie, Tops and Tees, Dresses, Outerwear and Coats, Suits set, Pants and Capris, Sleepwear, Accessories
• Kids’ Accessories – Hats, Scarves, Socks, Gloves, Robes and Sleep bags, Rain clothes, Hair Accessories, Bags, Jewelry, others

Bags

• Women’s Bag – Handbags, Crossbody bags, Backpacks, Wallet, Clutches, Luggage and Travel Bags, Storage bags, Bag Accessories
• Men’s Bag – Crossbody bags, wallets, Backpacks, Laptop bags, Briefcases, Clutches, Holders & Coin bags
• Chic Bags

Shoes

• Women’s Shoes – Flats & Loafers, Athletic & Casual Shoes, Platform, Sandals, Pumps, Boots, Slippers, Home Shoes, Youth Shoes
• Men’s Shoes – Sneakers, Flats, Formal Shoes, Boots, Slippers, Sandals
• Shoe Accessories – Height increase shoe pads, Gel Orthotics, Shoe Pads, Ballet Forefoot Insole Pad, Adjustable Shoe Tree Stretcher, etc

Beauty

• Makeup – Eye Makeup, Lip Makeup, Face Makeup, Makeup Brushes, Makeup Tools, Cosmetic bags and cases, and Makeup Sets
• Nail Arts – Nail Tools, Nail Decoration, Nail Sticker, Nail Tips, UV and LED Lamps, Nail Drill Machine, Nail Gel and Polish, Nail Art sets Nail Glue
• Personal Care – Teeth Care, Other Personal Care Products (Outdoor Knee Support Pads, Wrist Thumb Support Belt, Underarm Sweat Pads, Hearing Aids, etc), Body Shaping, Massager and Relaxer, Foot Care, Ear Care, Eye Care, Bath Care, Sleep & Snoring, Masks, Health Monitors
• Skin Care – Face care, Hand care, Body care, Essential oil, Face care tools, Sunscreen
• Hair Care – Hair Straighteners, Hair Curlers, Hair Dryers, Hair Clips, Hair Dyes, Hair Scissors and Shears, Hair Dressing Capes and Robes, Hair Styling Accessories, Brushes and Combs, Hair and Makeup Mannequin Head, Hair Training Head Models, Hair and Scalp Treatment, Hair Ornaments, Other Hair Tools
• Hair Wigs and Extensions – Human Hair Wigs, Lace Wigs, Synthetic Wigs, Cosplay and Costume Wigs, Human Hair Lace Closure
• Shaver’s and Hair Removers – Shavers and Razors, Hair R]Trimmers, Epilator, Other Accessories
• Tattoos and Body Arts – Tattoo Machines, Tattoo Accessories, Temporary Tattoo, Eyebrow and Lip Tattoo, Body Arts
• Fragrance – Refillable Bottles, Deodorants & Anti Perspirants, Spa & Aromatherapy & Humidifier, Oils

Jewellery and Watch

• Watches – Women watches, men watches, couple watches, Ring watches, Pocket watches, Smartwatches
• Women’s Jewelry – Bracelets, Necklaces, Anklets, Earrings, Rings, Body jewellery, Pendants and Charms, Jewelry sets
• Men’s Jewelry – Necklaces, Earrings, Rings, Bracelets, Accessories
• Couple Jewelry – Couple rings, Couple Necklaces, Couple Bracelets
• Masquerade and Cosplay – Sexy Mask Lace Gauzes
• Brooches and Pins
• Jewellery Supplies – Key Chain and decoration, Jewelry Boxes and Bags, Jewelry Display Stands
• Classic Fine Jewelry – Sterling Silver, Fine Copper, Zinc Alloy, Tungsten Carbide

Accessories

• Men’s Accessories – Hats& Caps, Gloves, Socks, Belts, Scarves, Glasses, Sunglasses, Ear Muffs & Mouth Masks & Blindfolds, Ties, Cuff links
• Women’s Accessories – Hats, Tech (Phone Cases, Finger Ring, Phone Case holder, etc), Gloves, Belts, Scarves, Socks, Glasses, Reading Glasses, Earmuffs, Mouth Masks & Blindfolds, Headbands, Others (Handkerchief, Back Posture Corrector, Shoulder Brace Posture Corrector, Heel Sleeve Socks, etc)
• Wedding and Events – wedding Décor Supplies, Wedding Favors, Headpieces, Veils, Gloves, Flowers, Brooch Pin,& Sash Belt.

Home & Garden

• Home Textile – Bedding, Arts & Crafts & Sewing, Table and Sofa Linings, Carpets & Mats & Rugs, Tapestries, Towels, Window Treatment
• Garden & Outdoor – Garden Seeds, Plant Bags & Aquaculture, Pools & Spas, Pots 7 Planters, Outdoor & Picnics, Garden Tools, Watering & Irrigation, Patio & Courtyard, Garden &Outdoor Lights, Garden Decor
• Housekeeping & Organization – Storage Bags, Storage Boxes, Storage Baskets, Holder & Hooks, Cleaning Supplies, Rain Gear & Umbrellas, Pest Control & Killers, Home Accessories
• Pet Supplies – Dogs Supplies, Cats Supplies, Fish & Aquatic Pets Supplies, Birds Supplies, Small Animal Supplies, Reptiles & Amphibian Supplies
• Kitchen & Dining & Bar – Kitchen Tools & Gadgets, Dinner Ware, Drinkware, Lunch Bags, Coffee/ Tea & Espressos item, Storage and Organizer Container, Bar Ware, Bakeware, Greaseproof & BBQ Accessories, Kitchen and Accessories, Kitchen Cleaning Tools, Aprons and Gloves, Mats and Pads
• Home Décor – Decorative Lights and Lamps, Decorative Crafts and Ornaments, Clocks and Wall Arts, Decals & Stickers & Vinyl Art, Vases & Baskets, Candles & Holders, Lamp Shades, Artificial Flowers & Plants, Albums Frames
• Bathroom – Shower Curtain & Accessories, Bathroom mats, Shower Head and Faucets, Bath Robe & Towel & Caps, Janitorial and Sanitation Supplies, Toilet Accessories, Toothbrush Supplies, Bathroom Safety
• Family Fun Toy – Squishy Toys, Handmade Toys, Children Toys, Tricky Toys, Intelligence Toys, Beach Toys, Dolls and Stuffed Toys, Stress Reliever
• Home Improvement – Vehicle Supplies, Hardware, Stationery and Office Supplies, Window & Door Screen, Lightning Accessories, Security & Intelligence, Tools,
• Festival & Party Supplies – Party Décor, Packaging and Wrapping, Cards and Invitations, Gifts, Table Ware, Festival and Party Props

The detailed product listing above shows that NewChic does have everything fashion, ranging from apparel to accessories and beauty products. However, it also shows that “our lovely chic” is more than an online fashion store. You can also get a good range of home and garden items.

Using NewChic

You’ll have to register and become a member to use NewChic. This is somewhat disappointing as not everyone will want to submit information and register before making purchases in an online store. Some stores cater to such customers by allowing “guest orders”. NewChic doesn’t.

However, you don’t have to worry much about registering because it’s incentivized. As mentioned earlier, new customers can have up to $60 off, but only after registering as a member. Also, the process is relatively easy; and entails submitting your email address and nominating a password.

Though, the NewChic clutters its website with too many product links (in our opinion), finding items that you want is also relatively straightforward. You can either use the search tool or browse the product categories to find items. When browsing through the categories, you’ll find that items are properly grouped to aid navigation. When using the search tool, you can simply type in the kind of items you are interested in, and NewChic will display items related to your search inquiry.

Another fine feature of NewChic is that it uses your activity on the site to show you products that you may like. For example, view a dress; and you’ll find a section in the site (products you may like) showing you exquisite dresses.  Also, select a top; and as you proceed to checkout, you’ll find a section (wear with) suggesting complementary products which will bottom (skirts, pants, etc). When you select a product, you’ll be moved to the product description page where you can view its details, including material specification, style, and more. You can also different product images including close-ups of details.  The product description is complete with a size guide which should help you order the right fit.

If you like all you see in the product description, you can simply click “Add to Bag”. At any time, you can click on the bag icon on the website to view all items in your shopping bag; then you can proceed to checkout and pay for your order. On the whole, ordering is easy-breezy.

Pricing and Related Policies

Pricing

You should not have to break the bank to get on-style fashion and accessories. Thus, the ideal store will provide very reasonable prices. NewChic more than ticks the box in this regards.

Its stated mission is to make high fashion affordable for everyone, and that is reflected in its pricing. Whether you are shopping for apparel, shoes, fashion accessories, or home items, you’ll find some of the best prices on the web. For example, at the time of writing this review:

• In the dress section of the women category, many elegant dresses were priced under $20; with just about $30, you’ll have a steal of elegant dresses that’ll easily be in three figures in many stores; while we checked hundreds of dresses but found only one that was priced above $50 (a Vintage Maxi dress priced at $56.99)
• The Blouses and Shirt section of the women category also had almost every product priced under $30, with a host of the items coming in under$20
• In the Coats and Jackets section of the men’s category, many of the items were priced between $19.99 and $72.59
• In the women’s section of the shoe category, you’ll find lots of fine footwear under $30, with some exquisite flats for as low as $9.99

It can be seen that NewChic offers very competitive prices, whether you are buying apparel, shoes, accessories, or even its range of home and garden items.

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Promotion

While having competitive prices is good, it’s even better if you don’t have to pay full prices. Thus, where stores run promotional offers that knock off percentages off full prices, they come out very attractive. NewChic does very well in this regards.

On getting to the landing page of the NewChic website, you’ll find various discount coupons and promotional offers. At the time of writing this review: there was a registration promo that promised a total of $60 coupons if you register and begin using NewChic for your purchases; there was a promo that promised $10 off purchase and a free gift if you download the NewChic app; and there were many special offers, such as women lingerie for $0.99 – $3.99, women shoes for $9.99, $12 off Classic Men’s shoes, and more. On the clearance page, you’ll find various hot deals on many items, with some discounted by as much as 75%.

Payment Method

You’ll want convenient payments. One way that is delivered is support for a wide range of payment methods so that buyers are more likely to find one that is convenient. NewChic ticks the box in this regards.
The payment methods that will be available to you when checking out will depend largely on your location, but on the whole, NewChic supports a wide range of option. These include PayPal, Credit/debit cards (all Mastercard and Visa cards), Wire Transfer payments, Bank transfer payments, SOFORT, OXXO payment, iDeal payment, Boleto Bancario payment, Paytm payment, Qiwi payments, Netbanking payments, UPI payments, YandexMoney payment, Ebanking, and more.

NewChic also offers COD (Cash On Delivery). It is available to only some Asian and Middle Eastern Countries (Saudi Arabia, United Arab Emirates, Kuwait, Oman, Bahrain, Thailand, Singapore, Malaysia, Philippines, Indonesia); and there are applicable fees which depends on the order amount.

Shipping

Shopping online is not like the regular purchases where you’ll walk into a store and out with your purchase. Online purchases have to be moved from the store to the place you designate as your shipping address. The movement of the order will take time, and will take effort that you’ll have to pay extra for. Thus, important shipping considerations in any online purchase are shipping destination, delivery time, and shipping cost.

Shipping Destinations

In short, an online store has to ship to your location, if you’re to use the store for your purchases. If it doesn’t, receiving delivery of your purchases may be difficult than necessary. In this regard, we like stores that ships to many worldwide locations; that way, your location is more likely to be served by the store. New Chic does excellently in this regards.

Our “lovely chic” store ships merchandise to almost every country. Its coverage covers all regions of the world; from North America to South America, from Asia to the Middle East, From Europe to Africa, and from Oceania to Antarctica. The only countries that NewChic does not ship to are China, South Sudan, Yemen, Crimea, and Syria.

Delivery Times

After ordering what you think is a lovely piece, you won’t want to wait forever to receive it. Thus, the ideal online store will have delivery times that are as fast as possible. Total delivery time is made up of order processing time, and shipping time. The former is how much time passes from when you place an order to when the order is dispatched from the store; while the latter is how much time passes from when the order is dispatched from the store to when it gets to your shipping address. For fast delivery, both order processing time and shipping times should be dragged down.

In “our lovely chic” store, order processing takes 1 – 3 business days. The actual time depends on the particular items ordered. For shipping; NewChic offers different shipping options, ranging from regular shipping to expedited shipping. The shipping time depends on the shipping option selected and the country that the order is shipping to.

However, for most countries including the US and UK, the shipping options are Flat Shipping which takes 7 – 45 business days; Air Parcel Register which takes 7 – 25 business days; Priority Direct Mail which talks 7 – 15 business days; and Expedited Shipping which takes 5 – 8 business days.

This means that NewChic does not support super fast delivery options like Same Day Delivery, Next Day Delivery, or 2 Business Days Delivery. Also, the delivery times of NewChic are not fast delivery times we’ll want. For example, with order processing taking 1 – 3 business days and the fastest shipping option taking 5 – 8 business days, it means that a US customer will expect delivery in 6 – 11 business days (even after paying the premium for shipping).

Shipping Cost

The total spend on any online purchase consists not only of the item’s purchase price but also its shipping cost. Thus, shipping costs can easily make an item too expensive to purchase, even if the item itself is reasonably priced. Thus, the ideal online store should have shipping costs that are as low as possible.

The applicable shipping costs in our lovely chic store depend on the shipping option selected and the country that the order is shipping to. However, you’ll find that shipping times in NewChic are very competitive.

The lowest possible shipping cost is $0.00, which is free shipping. Thankfully, NewChic offers free shipping, but only to select countries. For example, there is no free shipping to the US, but free shipping is available for Canada orders above $69 with the Direct Mail and Air Parcel Shipping options.

Returns

It’s not surprising that some of the times customers are not satisfied with online purchases when they receive delivery of the order. There are many reasons for this, that include receiving a wrong item, receiving a faulty/ damaged item, ordering a wrong size that doesn’t fit, changing your mind about the order, and more. However, whatever the reason, instead of being stuck with an unwanted item, you’ll want to be able to return it to the retailer (and of course get your money back or at least a replacement). That said; the ideal online store should allow returns.

Thankfully, NewChic does. However, it’s a known fact that the return policies of many stores are laced with bobby traps that make them all but useless. Thus, what follows is an examination of the return policy on NewChic.

Return Process

You don’t want a tedious return proves that will frustrate you when returning an item; thus return processes should be relatively easy. NewChic does so-so in this regards. To return any item in your NewChic order, you’ll have to email the company to get approval. In the email, you’ll have to state your reasons. If you contest that there are quality issues, you’ll have to show evidence, by way of clear images. It is only when the return is approved that you can proceed to package the item and mail it back to NewChic.

Return Window

When returning unwanted items to any store, only items that get back to the store within a specified time period are accepted. You’ll want that period to be relatively long so that your returned items will not run the risk of getting back to the store late.

NewChic offers a return window of 14 days from the delivery date. This means that any item that you are not satisfied with and will want to return must get back to the store’s warehouse at most 14 days from the date it was delivered to you.

This is one part of the return policy of NewChic that does not make for happy reading. Many fashion stores in the industry offer a return window of 30 days from delivery date; which makes the 14 days offer of NewChic even less than half of the industry average.

Eligible Returns and Conditions

You’ll want to be able to return any item that you do not like to its retailer. However, not every item is eligible for returns. In our lovely chic store, the items that cannot be returned include Earrings, Lingerie, Underwear, and Swimwear.

Granted, every serious online store will have a restriction on the returns of these items for hygiene reasons. However, some stores tend to be friendlier than others. For example, some stores will allow you to return these items if the hygiene strip is not broken. But in NewChic, the returns of these items are a no-no.

Also, all items eligible for return must be in the same condition they were when delivered; they must be unworn, unwashed, undamaged, and unaltered.

Return Cost

You don’t want the high cost of returns to dissuade you from returning an item to a retailer if you are anything but satisfied with it. Thus, you’ll want the lowest return cost, which is “free returns”. Unfortunately, NewChic does not offer free returns. Customers are responsible for charges when returning NewChic’s orders.

NewChic will only assume return cost when the reason for the returns is a mistake on the part of the company, such as sending a wrong item, or an item with clear quality deficiencies.

Return Processing and Refunds

After returning items to a store, you’ll want to get your refunds as soon as possible. NewChic says that you should wait for 2 – 3 weeks after mailing your returns package for the returns to be processed. 2 – 3 weeks from the date the return package is shipped is inclusive of shipping time. This means that NewChic is advertising a relatively okay refunds processing time. However, as we’ll see, many customers’ reviews show that refunds are not received as fast as NewChic will make-belief.

Customer Support Center

You must ask one or two questions, which should be answered satisfactorily before you’ll commit to using any online store. Also, Murphy’s Law that “anything that can go wrong will go wrong” is so true that you cannot always expect a problem-free purchase journey no matter how hard the store tries. So, for those times when there is an issue with your order, you’ll want a quick resolution. That said; the ideal online store will have an effective customer support service that promptly addresses customers’ questions and complaints.

NewChic says that its operating principle is to “put the customer at the centre”, and that that drives it to always provide customers with the best customer service experience. There is an FAQ page which contains self-help articles that’ll answer many of the questions that people will have about NewChic.

For direct contact with NewChic, the store supports a number of channels that include: Facebook Messenger, Emailing via online support ticket, Telephone service, and Live Chat. When using the Facebook Messenger, you’ll be answered by a bot; but you’ll meet a Support Rep with the other channels. The online contact form and live chat are available round the clock and can be accessed from the NewChic website; while the telephone service is available within the office hours of 00:00 am – 09:00 am GMT+8. The contact phone number is +852 81931379.

There are email addresses provided, but the NewChic allow email for an only specific inquiry. For example: for legal related inquiry, you can send submissions lawservice@newchic.com; for Tax related inquiry, you can send submissions to tax2@newchic.com; while to request data, you can send submissions to data@newchic.com. For other inquiry, you’ll have to use the regular channels of an online form, live chat, telephone or messenger.

Complaints

Late Delivery

One complaint about NewChic is that it takes forever to get your orders. It’s been mentioned that the advertised delivery times of NewChic are relatively long. Unfortunately, most often than not, the delivery of NewChic is late many times over. Customer reviews in the independent platform have customers waiting several weeks, some even up to two months, to receive their orders.

With that, we’ll say that you should use NewChic when you are not on a calendar (that is, you are not expecting to use the order for a particular time-specific event). If you’ll have no problem with when your order arrives; NewChic may be just fine.

Poor Quality

One of the complaints you’ll find in the online platforms is that you’re almost certain to hate what you’ll get from New Chic. You’ll find many customers unsatisfied with items bought from NewChic. According to the customers’ reviews, the dissatisfaction stems from receiving items that differ considerably from images and receiving poor quality items.  For example:

• A Tough on Britain Reviews says that 2 pairs of shoes bought bore no resemblance to the picture on [NewChic’s] website
• Louise Thomas on Britain Reviews says that 2 dresses bought are the wrong size and of poor quality
• Filippo on Trust Pilot brands many items in NewChic “cheap and unwearable”, saying of the items bought, fabrics feel rough and cheap… and very low quality
• Julia on Trust Pilot talks of ordering a dress and discovering that it has a big tear
• Deepu Krishna in Reviews.io simply warns buying from NewChic saying it’s a Chinese company with just no quality
• Anonymous in Reviews.io says some cute sandals bought from NewChic are stiff to wear, like wooden shoes

There are many more complaints of quality to be found in various independent customers’ review platforms. The sheer volume of these complaints means it is neither a one-off occurrence nor a coincidental occurrence, but that poor quality is a problem plaguing NewChic.  It should also be said that poor quality complaints are the reasons why NewChic has been branded a scam in many customer reviews.

However, it must be pointed out that while the proven cases of poor quality make “quality” a challenge facing NewChic, good quality can be found in the online store. That is, you can equally find a lot of reviews of customers very satisfied with the quality of their NewChic orders. Thus, NewChic cannot be written off entirely as a scam. It comes out as a legit online store, but with serious quality challenges. Buying from NewChic is a shooting affair, where you can easily hit or miss the target. If you hit the target, you’ll receive quality deliveries you’ll love, but if you miss, you’ll receive poor quality deliverables that will have your screaming “scam”.

Return

The biggest complaint you’ll find about NewChic has to do with returns. In fact, everything about the company’s return policy has irked customers from the return approval process, to return window, to return cost, to return processing and refunds.

On the return approval, it’s been mentioned that NewChic must grant approval before any item can be returned. However, it appears that NewChic will rather not grant approval so that customers cannot make returns. For example:

• Anonymous on Reviews.io says it’s very difficult and overly complicated to navigate return on NewChic
• Anonymous from Reviews.io says the return process on NewChic is coy, misleading and very complicated
• Emi M on Britain Reviews talks of having almost 2 hours conversation with a NewChic representative on Live Chat to get permission to send back unwanted shoes

On the return Window, it’s been mentioned that NewChic’s 14 days return window is relatively short. This is even made worse by the fact that you’ll be returning the item to its warehouse in China. It’ll be annoying if you consider that the retailer in your backyard allows 30 days for returns, while NewChic only gives you 14 days to return items all the way to China (that’s assuming you’re far from China). Needless to say, this can easily make “returns to NewChic” useless because items that get to them late will be rejected.

On the return cost, it’s been said that in NewChic, customers bear return costs, except when the reason for the return is clearly a fault of “our lovely chic store”. The problem is that because the return package will be shipping to China, postage cost can easily be prohibitive. This can be seen from the following customer’s complaints:

• Tyler in Britain Reviews says that NewChic wanted him to pay postage which was almost the same cost as the coat (which was $105)
• Zoltan in Trust Pilot label NewChic an “elaborate scam”, saying amongst other things that have to pay $68 for return shipping can easily dissuade returning an order to the company

Another complaint about returns is that it takes forever for NewChic to issue refunds, and sometimes the store does not offer full refunds. It’s understandable that after getting approval to return an unwanted item (which does not always come easy), and after paying return shipping (which are usually very high), and beating the relatively short return window (which can easily rope you in), it will be frustrating to have to wait endlessly to be refunded. Unfortunately, that is what many customers’ reviews suggest.

Now you see why you’ll see the dreaded “scam” word in many contexts of NewChic. In our opinion, quality issues alone do not necessarily earn a store the scam label, especially when customers can easily return unwanted items and get back their money. However, when return issues add to quality issues, the scam label is easily thrown; and that is what has been the case with NewChic.

Sites Similar to NewChic:

• Gamiss
• Cupshe
• Overstock
• SammyDress

Pros

• Offers a vast selection of fashion products for everyone in the family (women, men, and children)
• Also offers home and garden items
• Have low and affordable prices
• Runs a lot of promotional offers where prices are further knocked down
• It ships merchandise to virtually all countries of the world
• Free shipping is available to some countries, and the minimum purchase requirement is relatively low
• Where free shipping is not available, shipping cost is reasonably low
• Supports a wide range of payment options for easy and convenient payments
• Supports a wide range of options for contacting Customer Support Center

Cons

• Quality of items is not guaranteed
• Delivery is relatively long and is late most of the times
• Relatively short return window of 14 days from the delivery date
• Return cost can be really high
• Securing refunds is not easy.

[button link=”https://nc.ggood.vip/RpHr” size=”large” text_color=”#ffffff” color=”#81d742″]VISIT NEWCHIC.COM HERE[/button]

Summary

NewChic legit store and also the newest chic in the block; a fast fashion brand that was founded only recently in 2015. However, it has expanded globally. This means that it did or is doing some things right. In fact, it is. The online store advertises that it provides high-quality trendy styles at the best prices.

It does excellently on providing trendy styles. Its product range and selection within each product is huge. You’ll find everything fashions for everyone in the family (male, female, young, old, etc), including tops, bottoms, dresses, shoes, bags, accessories, and beauty products. While you’ll find no shortage of fashion items, you’ll also find that it also holds a large selection of home items.

On the pricing; NewChic also lives up to its promise. It offers very competitive prices; that many of the items you’ll find in the store will appear as “steals of the century”. Also, you can buy NewChic from virtually every part of the world, and free shipping is available in many parts.

However, NewChic is not without a dark cloud. While you’ll find trends, you may also find some items to fall short of quality expectations. Thus, you’ll be taking a risk when buying from NewChic, you can get the wow quality, but you can easily frown and curse after opening the package.

Delivery is also known to take longer than expected. But the worst yet is the return policy of NewChic. You have only 14 days from delivery date (which is relatively short) to return an unwanted item, and you’ll be paying high shipping fees to ship the return package to China; and on that, getting refunded does not seem to be an easy ride.