Nasty Gal Review : Is Legit or Scam? 2024

Nasty Gal is an American online fashion retail store that prides itself as able to make you a badass babe. Get the joke? That’s their way of saying that they’ll make you the best dressed “gal” for every occasion/ event.

But the question is, does Nasty Gal deliver quality products just as it is seen on the store?

Yes, Nasty Gal is a legit fashion store. It is not a scam because they will never steal your money or credit card details. And you will definitely get what you ordered from the store.

If you’re not sure about being a “badass babe”; definitely, there’s no doubt that you’ll want to step out gorgeously dressed, and brimming with confidence. That is what Nasty Gal promises.

This Nasty Gal review will examine Nasty Gal to provide the information that will help you determine whether the online fashion store is living up to its promise to provide exquisite fashion styles. The review will first examine whether Nasty Gal is legit or a scam; then proceed to examine their product range, policies and overall service.

Nasty Gal review at a glance

• Established in 2006, but now owned and maintained by Boohoo Group Plc
• A fashion retailer offering women wear, accessories and beauty products
• Has an extensive list of products including dresses, tops, skirts, trousers, jeans, shoes, lingerie, swimwear, beauty products, bags and more
• Offers very low prices, as well as some enticing promotions
• Does not offer free shipping
• Returns are allowed if made within 28 days of receiving an order
• Payment is by credit/ debit cards and PayPal
• Customer support is available by phone, live chat, and email.
• Website (https://www.nastygal.com) is compatible with mobile devices

What is Nasty Gal?

Nasty Gal is an online fashion retailer in America that was founded in 2006 by Sophia Amoruso. The company specializes in the provision of fashion styles for young women. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. She was initially handling all the activities alone, from sourcing and buying the items, to photographing and writing the product descriptions. She moved from eBay to her own destination site in 2008.

Nasty Gal got its first warehouse space in Berkeley, California in 2009; and in the year 2010, Nasty Gal headquarters was moved to Los Angeles, California. By 2012, opened another distribution centre in Shepherdsville, and was boasting of over 100 employees; and in 2014, the online retailer opens its first brick and mortar store at 8115 Melrose Avenue, Los Angeles. This was followed by another such store in Santa Monica in 2015. After some troubled times, Nasty Gal was acquired by Boohoo Group Plc in February 2017.

The history run shows that Nasty Gal has gone through it all – different ownership and structure, even bankruptcy; but still stands as an elite fashion store catering to young women. Nasty Gal offers different clothing. Shoes and accessories under its own label; they also offer a lot of a variety of elegant styles from other designers. Presently Nasty Gal has more than 600,000 customers in over 50 countries.

Is Nasty Gal legit?

Nasty gal is legit, not a scam. It is very important to critically examine an online store to know whether it is legit or a scam before involving in any transaction. This is because of the level of fraud in society. Cyber fraudsters are on the increase daily and are always devising new tactics of robbing people of their hard earned money. One of such tactics is scam online stores, where they’ll develop a website and pretend to have items for sale; but if unsuspecting customers make payment for any such item, the items are never delivered.

This Nasty gal review will address two factors that can be used to determine the legitimacy of an online store. These factors will be used to determine whether Nasty Gal is legit or just another scam shop.

• Test of time: Nasty gal was established in 2006, which means that they have been operating for over a decade. They went through good and bad times; even through a bankruptcy, but they are still standing tall among fast fashion shops. That makes them legit and not scam. No scam online store can survive for a long period. Social media have made information dissemination very easy, and any site identified as a scam will receive very negative press. You can agree with me that with the spotlight shining on their scamming activities, they’ll most definitely disappear.
• Physical Existence – Nasty Gal has warehouses in California and stores in Los Angeles, Santa Monica and other places. This is a confirmation that they are legit. Most often than not, scam online stores operate only virtually – an attractive fake website, with attractive pictures of items that also do not exist. Usually, they do not have an office, warehouse, or even stores.

That said, the fact that Nasty Gals has been operating seamlessly for over a decade, and have physical fulfilment centres with the capacity to fulfil orders is evidence that Nasty Gal is legit and not a scam.

Is Nasty Gal safe?

Nasty gal is safe and secured. All online transaction requires registering and creating an account, this process leads to giving out some personal information such as name, email address, phone number, mailing address, credit card details and others. If there are no stringent safety measures taken by the online shop, the information will be intercepted by unwanted third party (read as fraudsters, identity thieves etc).

The consequences of your personal and sensitive information falling into such hands are definitely not palatable. Some could steal your identity, engage in illegal activities and put you in trouble; it could also be that they use your bank card details to withdraw all the money in the account. Therefore every buyer will want to know if it is safe to give out information to an online store or not.

In this regard, nasty gal ticks the box because they make it a priority to protect their customer’s information. One way of protecting information is by making use of Secure Socket Layer (SSL) technology. SSL is the industry standard for creating a secure connection between a device and a web server. That is, a safe link is created between you and nasty gal, and every data transferred in the link is safe and secured from unwanted third parties. SSL technology also does data encryption before sending it through the secure link. This means that even when your personal information is captured, it cannot be decoded and read by hackers.

The use of tokenization is another security measure that helps to mask credit card details. Tokenization is the process by which sensitive data can be replaced with a non-sensitive one known as a token.

Another security measure is the use of tokenization to mask credit card details. With tokenization, your credit card details are replaced with randomly generated numbers (called tokens). This is done by the payment gateway, at checkout. What it means is that what even the retailer (Nasty Gal) stores are the tokens and not the actual credit card details. Thus, in the event of a data breach, hackers will only get their hands on the tokens, which will still be useless to them.

That said, the fact that Nasty Gal uses standard security protocols to safeguard personal and payment details show that the online fashion shop is safe. You can shop there without worrying about your payment and personal information being compromised.

Mobile compatibility

The portability of mobile devices had increased the rate at which people use mobile devices for browsing. Thus, any serious online store has to optimize their website for mobile, so that customers can view items and place orders at any time and from anyplace.

Thankfully, Nasty gal supports desktop platform as well as mobile platforms. You can access Nasty Gal using operating systems such as Windows, MacOS, Android and iOS, phone, Blackberry. The website, which is available in the English Language, is designed such that navigation is very easy whether you’re viewing from a desktop or mobile platform. You can get the store at https://www.nastygal.com. When using mobile devices, all you need do is type the URL into your favourite browser, and you’ll be redirected to the mobile page.

Nasty Gal complaints and feedback:

• Naomi says:

Aside from a large choice of clothing, I can only fault the images used for an interchangeable backpack that was unclear about how to attach the straps. I had to contact customer services and engage in a back and forth of photos demonstrating how I was attaching the straps. Once both myself and Customer Services figured it out, the backpack was not sitting correctly on my back, therefore, I had to return this item, but kept the rest of my order as I couldn’t fault it. Despite this, I appreciated the time taken by Customer Services in trying to resolve any queries I had.

• Linda says:

First time ordering from nasty gal, receive 30% off and free next day shipping! Ordered at 8 pm last night and items arrived at 10 am this morning – sizes are really good, true fit and actually nicer than pics on the website! Will definitely order again in the future.

• Jane says:

First time ordering from nasty gal, receive 30% off and free next day shipping! Ordered at 8 pm last night and items arrived at 10 am this morning – sizes are really good, true fit and actually nicer than pics on the website! Will definitely order again in the future.

• Jess says:

Placed my order on the 10/10/18 and as of today 22/10/18, my order has yet to be received (I’m based in Melbourne, AU).

I was under the impression that via standard shipping my order should have arrived within 6 days – now double that time has passed and I’m still waiting on my item to arrive.

Safe to say I’m not too impressed with the turnover! Especially as this item was purchased for an event coming up over the weekend now I’m left having to look for a last minute backup outfit to cover myself in case this one doesn’t come in on time

• Anna says:

I ordered 5 pieces from nasty gal before reading any of these reviews. After finding this site and reading the reviews I was so terrified to receive my order. I just got it today and everything fits perfectly and looks just like the photo from the site and I received the items in a timely manner!

Product Range

Having different types of products in a store makes it more attractive. Consumers prefer stores that can offer them all they want in one place, instead of having to go from one store to the other to get their items. Apart from the opportunity to make choices from different selection, buying all your items from one place also gives significant cost savings from bulk purchase discounts and flat shipping rates. Therefore it is very important that online stores provide a variety of products.

Nasty Gal provides a variety of products, to make it a one-stop fashion shop. Its wide product range makes Nasty Gal attractive to young women. You’ll find fashion products for women, such as clothing, accessories, shoes and more.

Clothing

At Nasty Gal, you can get different types of clothing items for young women. For example, you’ll find all types/ styles of women dresses such as party dresses, swimwear and beachwear, coats and jackets, kimonos, knitwear, skirts, bodysuits, shirts and blouses, jumpsuits, playsuits, trousers and leggings, co-ord sets, lingerie, nightwear and onesies, loungewear, jeans, sportswear, tracksuits and sweats, shorts, denim, coats and jackets.

Accessories

Nasty Gal also offers young women fashion accessories to perfect the dazzling look. These include: bags, jewellery (such as ring set, necklace, earrings, etc) sunglasses, gifts and home products, belts, make up accessories, hair accessories, tights and socks, scarves, hats and gloves, watches, wallets, packs, mini light box, Holiday card, Beanie, and more

Shoes

Nasty Gal also provides every type of footwear. You can make your choice on the type of heels you want which includes Court Shoes, Block Heels, Low Heels, Mid Heels, and Lace Up Heels, High Heels, Wide fit shoes, Boots (ranging from Over the Knee Boots, Heeled Boots, Ankle Boots, Thigh High Boots, Suede Boots etc), Snickers,  Sliders, Trainers, Loafers, and others.

Cost/ Price

Nasty Gal offers a wide range of products, and they keep expanding and adding new products every day. As such, it is impossible to quote a particular price for any one product. In any case, prices fluctuate a lot, and you’ll have to keep checking their website for the price of any particular product at a particular time.

However, Nasty Gal promises to offer low prices that are affordable to everyone. When their prices are compared with the prices of similar products in other stores, you’ll find that they live up to the promise. Nasty gal is among the online retail store that offers some of the best prices for trending women’s clothing and accessories, shoes, and beauty products. For example, you’ll find party wears in Nasty Gal sales for as low as €3.00. There are a lot of new arrivals that also cost only €3.00; while many elegant skirts go for about €15.00.

Promotions

Every business has ways of motivating or enticing their customer so as to remain in the competitive market. One such way is offering promotions that serve to make the merchandise available to customers for below their full prices.

Online fashion retailers are no exception. Nasty Gal also runs promotions from time to time. Looking out for and taking advantage of these promotions will result in significant cost savings for you. At the time of writing this review (November 2018), there were some awesome promotions on offer. These included:

Student discount – This means that when you submit identification as a student, you’ll only have to pay half the price of every item purchased in the store. This is by far one of the highest student discounts in the industry. Usually, online fashion stores offer students a discount of only about 20%.

Not only students are attracted to the shop. Another enticing offer for everyone is a “50% off everything” offer. This means that, at this time of writing, you only pay half the price of any item you pick in the store.

Sometimes, promotions are on specific items. For example, some promotions Nasty Gal has offered include 50% off every dress you purchase; 70% discount on playsuits and jumpsuits, 65% off women shoes, and more.

Payment method

Nasty Gal accepts a wide range of payment methods such as Visa, Visa Debit, MasterCard, Maestro, Electron and American Express, as well as PayPal, Giftcards and prepaid debit cards. This is very good because it gives customers many options. I will also suggest that they should add cryptocurrencies and e-wallet, as these payment methods are gaining popularity.

Also, Nasty Gal accepts a host of currencies, which includes EUR (Euro), AUD (Australian Dollars), GBP (British pound), USD (US dollar) and CAD (Canadian Dollars). This means that certain customers will not have to worry about the conversion of currencies before making a purchase.

Shipping

Shipping is a critical element in online shopping. Generally, customers stay away from an online shop that charge too much to ship them their orders, or that take too long to deliver the others. Thus, any review of an online shop should examine the shipping cost and delivery times of the shop.

In terms of shipping cost, free shipping wins the day all the time. However, customers will also not mind flat shipping rates that are reasonably priced. Getting their orders by spending as low as possible by way of shipping is the customers’ concern.

Unfortunately, Nasty Gal does not offer free shipping. You’ll have to bear the cost of shipping your orders to you, as well as any other associated cost such as custom fees, duties, taxes, and others. Thankfully, Nasty Gal offers flat shipping rates, which means that the cost of shipping does not increase with an increase in the number of items in your order.

Nasty gal ships orders both internationally and within US territories. International shipping is via USPS Express mail, USPS First Class airmail, and USPS Priority Airmail. Orders can be sent to PO Boxes, but you cannot use the express shipping service for that; you’ll have to use the USPS Priority Mail service for that.

There are a couple of delivery options available. UK standard delivery takes up to 5 working days to deliver at the cost of £3.99. The UK Next Day Delivery cost £5.99 (order must be placed before 11 pm but before 9:30 pm on Saturdays). UK Next Day Evening Delivery is charged £7.99 per order. Place your order by midnight and it will be delivered between 6 pm and 10 pm the following evening.

There is also a precise delivery option, where you can pick a particular date that you want the order to be delivered. Usually, the company will mail you to arrange an hour delivery slot between 11 am and 5 pm on the chosen date. The precise delivery option cost £5.99.

Shipping cost and times to some other lands are as follows: Standard delivery to Northern Ireland will cost £3.99 per order and take up to 5 working days. Standard delivery to the Republic of Ireland cost £4.99 and takes 4 working days, while Republic of Ireland Super Saver delivery takes up to 6 working days, at a cost of £3.99 per order. Republic of Ireland Next Day delivery cost £5.99 per order and will be delivered the Next Working day.

Generally, if you’re shipping internationally, you’ll have to pay more and wait longer for your package.  For example, shipping to some international addresses may take up to 14 business days and may cost as much as £12.99 per order. The shipping costs are always supplied at checkout, but you can contact customer support service for more.

Nasty Gal Video:

Nasty Gal Return and Refund policy

Nasty gal has return and refund policy.  It is very important to check the return and refund policy in place before shopping from any online retail store. This is because many factors may make you want to return an item after receiving delivery of it. It could be factors like sizing (the item is too small or too big), quality (items not meeting certain quality expectations you had of it), taste (changing your mind about the item), getting the wrong item, and receiving delivery of damaged or faulty items.

The good news is that Nasty Gal allows returns. If you are not totally pleased with an item, the company allows you to return the items and they will issue you a refund. You have 28 days to return your items. The 28 days returns window starts counting from the day you receive your order. You’ll have to contact the customer support with some information before proceeding to package and post the item back. The information you’ll supply include your name, order number, product name, code, picture of the fault and description of the fault.

For your returns to be accepted, you’ll have to ensure that they are sent in the same exact conditions that you get them. The items must be unworn and unwashed. Also, they must be packed in the original packaging or in a secured waterproof pack with labels and tags intact. If these conditions are not met, your returns will not be approved, and you will not be issued a refund of your payment.

When the return has been received and thoroughly checked, you’ll be refunded through your credit/ debit card or PayPal account. You should allow for about 3 – 5 working days for the refund to reflect in your account. If you had made payment using a gift voucher or store credit, the refund will be credited back to your Nasty Gal account.

Note that the customer is responsible for all the cost of returns. However, there are some items that cannot be returned to Nasty Gal, such as cosmetics, pierced jewellery, swimwear and lingerie with broken hygiene seal.

Most times customers want to exchange the received item they are not satisfied with for another item in the store. However, Nasty gal does not offer exchanges at the moment. If you want another item, you’ll have to process the return of the first item, get refunded, and place a new order to get the item you desire.

Customer Support

When you walk into a store, there’s no doubt that you’ll need someone who will attend to you, and answer any question you may have relating to their products and services. In an online store, it’s different because there is no face to face contact, you use your phone or desktop on whatever platform you are accessing.

It is likely that you might still have questions that you’ll need someone to answer or issues that you’ll need someone to help you address. Therefore, it’s important to consider if there are provisions made by the online store for addressing the questions or complaint of potential and existing customers.

There is an FAQ section provided on their website which answers a lot of the questions you may have. It’s very extensive and has topics such as security and privacy, orders, delivery, return and refund, payment methods, account, products, and more. However, if you’ll still want to talk with a live agent, Nasty Gal has email, live chat and phone as different channels of reaching their customer support.

The Nasty Gal customer support service is available 24/7. Using the live chat, you can get instantaneous feedback from the customer representative and get answers to your questions. The email service is also impressive, as Nasty Gal endeavour to answer email queries in a few hours, with responses that are largely helpful.

Summary

Nasty Gal is one online store that is living up to its promise to always provide fabulous fashion styles for young women. They have all you need to be a badass babe (read: gorgeously and fittingly dressed) no matter the occasion. Customers report that, most often than not, items look like what is advertised; and on the whole, they were satisfied with the quality of items.

Interestingly, their prices are in the okay range, and you won’t have to break the bank. One of the best things about Nasty Gal is the exciting promotions that they run from time to time. They’ve had promotions that took as much as 70% off prices, and as at this writing one running a promotion is a 50% discount off everything. No jokes – you get to pay only half price for anything in the store.

There’s no need t worry about being ripped off; because Nasty Gal is 100% legit and backed by the Boohoo Group Plc, which owns and operate other top fashion stores. There’s also no need to worry about your credit card details being compromised because Nasty Gal and their payment gateway utilize industry standard security protocol and encryption (SSL technology and tokenization respectively).

However, there are certain areas where Nasty Gal is found wanting. The most conspicuous is that they do not offer free shipping. They also do not allow exchanges, and returns are at the customers’ expense. Though, popular payment options are supported, the range is limited, and many customers will like to see support for payment options such as e-wallets and cryptocurrencies.

I liked

• An extensive product range that includes women wears, accessories,
• Good and quality items at affordable prices.
• Processing of order takes place the same day that the purchase is made
• Regular enticing promotions
• Returns are allowed with a window of 28 days from the delivery date
• An effective customers’ support service

I didn’t like

• No free shipping
• Exchanges are not allowed
• Customers are responsible for returns
• Limited payment options

Do you have any experience with Nasty Gal?  Good or bad, you may use the review section below to give us your brief Nasty Gal review