Fitbit is a company that builds and offers fitness trackers that’ll empower and inspire you to live a healthier, more active life. The big question is whether this is just advert-speak or whether Fitbit actually has the products that’ll help you live healthier.
There are many persons that refer to fitness trackers generally as fitbits. This is despite the fact that Fitbit is just one of many companies producing fitness trackers. This means Fitbit is so big a brand in fitness trackers industry that its name is almost synonymous to fitness trackers. Fitbit was started around 2007 by James Park and Eric Friedman, and it is headquartered in San Francisco.
It says that its mission is to empower and inspire you to live a healthier, more active life. And to do this, the company produces and offers fitness trackers and smart devices.
Health can be serious business. But it doesn’t have to be. According to Fitbit, you’re more likely to reach your health and fitness goals if you’re encouraged to have fun, smile and feel empowered along the way.
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If Fitbit has the product, what about its service (like return policies)? In the first place, is Fitbit legit?
Yes, Fitbit is legit. It is not a scam because they will never steal your money or credit card details. And Fitbit is one of the most popular sites online.
This Fitbit review will examine Fitbit in order to provide the information that’ll help you answer these questions and more.
FitBit review at a glance
- Website: fitbit.com
- Founded in 2007, and headquartered in San Francisco
- Developer and retailer of fitness trackers and smartwatches
- Better known for their fitness trackers
- Provides a range of devices to suit different lifestyles, age, and budget
- With its Sleep Stages and Sleep Insights, it has some of the best sleep tracking devices in the industry
- Prices are very competitive
- Returns authorization can be requested within 45 days of shipment of the product
- Customer support is available via Live Chat, Telephone, Email, and Twitter
Is Fitbit legit?
Except you make sure that an online store is legit, you may be ripped off. So the big question is whether Fitbit is legit. The short answer to that is yes. The longer answer is that Fitbit is 100% legal, has industry-wide recognition, has a long operating record, and fulfil orders with real and functional products.
Our first check of a legit online store is usually legality. This is because the 100% legal stores are less likely to be scams. Thankfully, Fitbit ticks the legality box. Fitbit does business using two legally registered companies (depending on where you are located). For customers living in the European Economic Area, the UK, or Switzerland, the company is Fitbit International Limited, which is an Irish Company with registered office at 76 Lower Baggot Street, Dublin 2, Ireland. For customer everywhere else, the Company is Fitbit Inc, which is a US Company with registered office at 199 Fremont Street, 14 Floor, San Francisco, CA 94105, USA. Suffice it to say that scam stores will not seek company registration certificates.
Another check of a legit online store is visibility and industry-wide recognition. This is because the scam stores operate in the shadows. Thankfully, Fitbit ticks this visibility box. As mentioned earlier, the Fitbit name is almost synonymous with fitness trackers; as Fitbit is one of the fitness tracker industry’s biggest names. Suffice it to say that a scam store will not have the recognition of Fitbit.
Another check of a legit online store is the test of time. This is because the scam stores are usually short-lived. With a time, scamming activities are exposed; and with such exposure, the store naturally dies. Thankfully, Fitbit passes the test of time. It was started around 2007, which, means it’s been operating for over a decade. Suffice it to say that no store can carry out a scamming activity using the same front for that long a time.
The ultimate check of a legit online store is fitness for purpose. This is because the scam store is out to rip people off without delivering on their promises, but it is only legit stores that deliver on their promises. As a health and fitness enthusiasts, the promise of Fitbit is to provide products that “empower and inspire you to live a healthier, more active life”. Fitbit delivers on this promise by actually fulfilling orders with real and functional products. While questions surround the durability of these products and other aspects of Fitbit’s services; there’s no question that when you place an order, you’ll get a real and functional product that you’ll love.
With Fitbit being 100% legal, having industry-wide recognition, having a long operational record of fulfilling orders with real and functional products, there is no doubt that it is legit.
Is Fitbit safe?
Fitbit is safe. It is not enough that the online store you use be legit. It’s also important that it be safe. While a legit store will not rip you off, if it is not safe, sensitive information that you share with it (such as credit card information) will leak out, and you’ll be exposed to all the fraudsters out there.
Thankfully, Fitbit ticks the safety box. Fitbit says that it works hard to keep your users’ data safe via a combination of technical, administrative, and physical controls. One such control (a technical one) is the use of Transport Layer Security (TLS). This advanced security measure is the successor to SSL (Secure Socket Layer) technology, which is still regarded as the industry standard for creating a private connection between two devices communicate over the Internet. With the use of the superior TLS protocol, it is safe to say that Fitbit is safe.
Products
The Fitbit products fall into two categories – fitness trackers and smartwatches.
Fitbit fitness trackers
1). Fitbit Charge 3
The Fitbit Charge 3 is usually hailed as Fitbit’s best fitness tracker. We’ll not hesitate to join that chorus and for good reasons. The Fitbit Charge 3 is a step ahead of the Charge 2 in almost every way, while at the same price. So apart from some weird sentiments, there’s no reason to pick the Charge 2 over the Charge 3.
First, it has a design that’s really attractive for a fitness tracker. It is slimmer than its predecessor and has softer bands. It also has a larger screen which is able to display more information. In terms of functionality, Charge 3 has all the fitness tracking standards (steps, calories burned, etc). In addition, there’s the all-important 24/7 PurePulse heart rate monitor.
The Charge 3 jumps up the ratings with this because, to fitness enthusiasts, cardio fitness level is almost always the number one fitness metric. For this, there are lots of goal-based exercises which includes swimming, running, and biking. Not a self-motivator? No worries. After setting your goal, Charge 3 has a feature that’ll serve to motivate you to accomplish it.
The Charge 3 is also one of the best Fitbits to tracker sleep cycles. As part of the single number Sleep Score, it measures Sleep Duration, Sleep Depth, and Sleep Restoration. That is, you’ll get insights like: how your sleep duration compares with the average for your age/ gender bracket; how much time you spend in deep sleep; and your blood oxygen saturation during sleep.
In addition to these fitness tracking essentials, the Fitbit Charge 3 can send call notifications and calendar reminders. So Charge 3 can do some smartwatch basics. Yes, Charge 3 is water-resistant to about 50 meters, so you can track all the way into the pool or beach waters. The one big drawback with Charge 3 is that it does not have a built-in GPS. However, if you are the type to go on workouts with your phone, you wouldn’t miss this feature.
Pros:
- Attractive design
- Relatively long 7-day battery life
- Track the different stages of sleep
- 24/7 heart rate tracking
- Goal-based exercises
- Has a few smart-watch features
Con
- No built-in GPS
2). Fitbit Inspire
If you want a value fitness tracker, you should look no further than the Fitbit Inspire. It gives you a solid fitness tracker with all the essentials at an affordable price point.
It will track distance, steps, and calories burned. It will recognize and track your daily activity, and there’s also the motivation feature that’ll encourage you to put in a few more steps. It is also water-resistant (up to 50 meters), so you can take it for a dive into the waters. However, it gives you only basic swim tracking. Worst still, the swim data cannot be viewed on the band, but only via the companion app. Also, there are no dedicated sports tracking; but the biggest miss of the Fitbit Inspire is heart rate tracking.
With sleep science one of Fitbit’s strength, the Fitbit Inspire does a good job of sleep tracking for a basic tracker. You’ll find Sleep Stages and Sleep Insights. The former monitors the various sleep stages (however, since there is no heart monitor, you’ll not find any tracking of heart rate during sleep), while the latter draws pertinent insights from your sleep data (such as your most restless nights).
Fitbit Inspire also gives you notification for calls and texts, but no support for third party apps. It comes with the slim sleek design and comfortable bands that are interchangeable. The battery life is relatively okay; it is up to 5 days, but there are certain watch faces (like Valerie faces and Heavy Stats) that are known to significantly bring down battery life.
Pro
- Tracks steps, distance, calories burned
- Tracks sleep
- Automatic activity recognition and tracking
- Water-resistant (up to 50 meters)
- Calls and Text notification support
- Up to 5 days of battery life
Cons
- No heart monitor
- Very basic swim tracking
- No dedicated sports tracking (Goal-based exercises)
3). Fitbit Inspire HR
The Fitbit Inspire HR is an upgrade of the Fitbit Inspire. So it incorporates those features that the Fitbit Inspire lacks while striving to remain at a price point that won’t break the bank. What it means is that you get a tracker that covers all the fitness tracking bases, including the goal-based exercises that you’ll find in the Charge 3. Importantly, Inspire HR includes the heart rate monitor. This also means that its sleep tracking is more advanced than that of the Fitbit Inspire as it’s able to “heart-rate based” sleep stages.
The Inspire HR also comes with call and Text notification; and like the Inspire, that’s where it draws the curtains on smartwatch features, so there’s also no support for third-party apps. The Inspire HR comes with a sleek attractive design; that one review dubbed it “the best Fitbit for women”. It also comes with a clip accessory; in case you don’t want it on your wrist. It also water-resistant (up to 50 meters), and does some swim tracking.
Pros
- Heart monitor
- Goal-based exercise
- Sleep tracking (with stages)
- Water-resistant with swim-tracking
- Call and Text notifications
- 5-day battery life
Con
- No built-in GPS
- Fitbit Alta HR
This is an entry-level fitness tracker, which is very fashionable thanks to the slim sleek design. It covers all the fitness tracking bases – it’ll track your steps, distance, and calories burned. There’s also a heart rate monitor that delivers accurate data on cardio fitness levels such as resting heart rate and continuous heart rate. In its simplistic self of the Fitbit Alta HR, the heart rate reading is available every five second; and not real-time (every second) as it is with the other Fitbit devices with heart rate monitor.
The much heralded Sleep Stages and Sleep Insights of Fitbit debuted with the Alta HR. That tells you that Alta HR is one of the best Fitbit for sleep tracking. It’ll track your sleep cycles, including how much time you spend in each sleep stage, and more. The Alta HR also comes with the silent alarm; which will vibrate softly on your wrist t wake you up without waking up any other person with you.
One of the major drawbacks of the Altar HR is GPS (or the lack of it). It does not have either a built-in GPS or a connected GPS. Many of the other Fitbit devices without a built-in GPS (like the Charge range and the Inspire range) make up for this by allowing connection to GPS from a smartphone. Unfortunately, Alter HR does not even allow this. This will make it a no-no for those who’ll want a tracker for running distances.
To cap its functionality, the Alta HR has some smartwatch features like call and text notifications as well as calendar alerts. Fitbit says the Alta HR is the slimmest fitness tracker with continuous heart rate tracking. Its slim frame really makes it fashionable, and its strap comes with watch-like buckles for fastening it to the wrist.
Pro
- Very sleek and attractive design
- Heart rate monitor
- Advanced sleep tracking (with sleep stages)
- Long battery life
Con
- No connected GPS
- Fitbit Flex 2
The Fitbit Flex 2 is the definition of a basic fitness tracker. Its minimalist design is screen-less and comes with a clasp mechanism that can even make it look like a simple wrist band. Flex 2 came onto the Fitbit’s scenes as the company’s first swim-proof tracker. Thus, you can dive into the pools, and track your swim duration and laps. You won’t get a ton of swimming metrics; but for casual swimmers, the Flex 2 will do.
It also covers the fitness tracking basics. You’ll be able to track steps, calories burned, sleep and daily activity. The Flex 2 also comes with the SmartTrack feature which is able to automatically recognize and track certain activities. These include exercises like walking, running, biking, as well as some sports.
The Flex 2 uses LED lights (green, white, yellow, and blue) and vibrations to communicate with the user such things as call and text notifications, alarms, reminders, as well as workout progression. However, most times, you’ll have to go back to the app to check actual data.
The Flex 2 does not come with the heart rate monitor, which will be off-putting to real fitness nuts who prioritize the cardio fitness levels. It also lacks GPS, whether built-in or connected. Thus, Flex 2 is not the best tracker for the runs, and that’s even if you go with your phone. Flex 2 comes with a 5 days battery life. While this is relatively fine; but for a screen-less tracker, many people will expect a longer battery life.
Pro
- Minimalist sleek design
- Sleep tracking
- Covers fitness
- 5-day battery life
Con
- Screen-less; there are no screen displays
- No heart monitor
- No built-in or connected GPS
- Fitbit Ace 2
Fitbit Ace 2 is designed as a fitness tracker for children. It’s recommended that children get at least 60 minutes of active play each day. The Ace 2 may just be the tracker that’ll help your kids get this necessary active playtime. Thus, you’ll find that the Ace 2 comes with bright colours and animated watch faces that’ll appeal to children, as well as a bumper body that’ll withstand the rigours of child play.
However, Fitbit Ace 2 also covers the fitness tracking basics. It tracks steps, activity, and sleep. It is also swim-proof and water-resistant up to 50 meters, so the kids can hit the pools with it. Fitbit Ace 2 also uses different motivators to encourage children to reach for fitness goals. There are challenges, as well as fun achievement celebrations and badges awarded for reaching certain goals. It has a battery life of about 5 days. However, apart from the basic fitness tracking and motivators, Ace 2 is limited in functionality.
No one will remain a kid forever; and the Ace 2 knows that. So it can adapt to its maturing user. You’ll be able to remove the tracker from its silicon bumper, and put it on the more mature bands of the Fitbit Inspire products; and you can upgrade the interface from the kid-friendly cartoonish faces to something more mature. Also, when buying the Ace 2, you don’t need to worry about child privacy laws. Fitbit assures that the tracker is 100% compliant.
Pros
- Fun and cartoonish watch faces
- Fitness challenges, achievement celebrations and badges as motivators
- Swim-proof (up to 50 meters)
- Complies with child privacy laws
- 5-day battery life
Cons
- Limited in functionality
- Fitbit Zip
The Fitbit Zip is going away (or should we say it has gone). However, it can still be found in the market. The Fitbit Zip is a fitness tracker for those who’ll not want to wear a wrist band. It does not come with a band; rather it has a clip-on feature, which allows you to clip it to many clothing (shirts, pants, sports bra, etc) or accessories. Thus, it’ll be there tracking your activity without people (or even you) really noticing that it is there.
However, in terms of fitness tracking, it does the basics. It’ll track the steps taken, distance covered, and calories burned. It syncs wirelessly (and seamlessly) with the Fitbit app and a lot of third-party apps. Overall, the Fitbit Zip comes out as a very simple tracker, with an intuitive interface that’s extremely easy to use. Thus, the Fitbit Zip can also be a good tracker for children. It’s also water-resistant. Lastly, it comes with a replaceable coin cell battery; with a battery life that is remarkably up to 6 months. Since the Fitbit Zip will not be strapped to your wrist, it’s limited in functionality. For example, you’ll not be able to track your heartbeat or sleep.
Pros
- Inconspicuous
- Seamless wireless syncing with apps
- Basic activity tracking (steps, distance, and calories burned)
- Longest battery life of any Fitbit product (6-months)
Cons
- Limited in functionality (no heart monitor, no sleep tracking, etc)
- Replaceable battery
Fitbit Smartwatches
Fitbit’s foray into the smartwatch fields came first with the Fitbit Ionic, followed by the Fitbit Versa. Then the Versa Lite came out as a stripped-down version of the Versa.
- Fitbit Ionic
Fitbit is better known for their fitness trackers, but they have successfully entered the smartwatches scene, and the Company made the entrance with the Fitbit Ionic. Following a series of upgrades, the Fitbit Ionic now comes as a full-fledged smartwatch and not a fitness tracker that includes smartwatch features. However, it is still far from rivalling some of the best smartwatches on the market like Apple WatchOS.
Fitbit Ionic gives you the smartwatch basics like viewing notifications and messages. Some smartwatches allow you only an abbreviated view of the messages, so you may still need to bring out your phone to read the whole thing. However, the Ionic will allow you to view these in their entirety.
The Fitbit has about 2.5GB of music storage space, and there is also support for Bluetooth headphones. However, transferring music may not be as seamless as many people will want. The Ionic is also lacking in many apps.
Not surprising, Fitbit does not allow the push of the Ionic as a smartwatch to affect its fitness tracking functions. The Ionic has the best activity and fitness tracking you’ll get from any Fitbit device. The Fitbit Ionic offers the usuals in Fitbit activity tracking like counting steps, distance, and calories burned. It also has the PurePulse heart rate monitor, so you’ll get the best that Fitbit has in cardio fitness tracking.
With the companion app, you can set your fitness goals; and if you’re not the self-motivator, you can also set reminders that’ll nudge you on. Ionic also tracks your sleep with a plum; as it features Sleep Stages and Sleep Insights. It also features the silent alarm, that’ll vibrate softly on your wrist to wake you up without disturbing your partner. You can also take the Ionic for a swim to track your laps.
The Fitbit Ionic soars above other Fitbit trackers with its built-in GPS. So unlike the Charge 3 and Inspire HR, the Fitbit Ionic does not require you to tag along with your phone. The Fitbit Ionic also has a 4-day battery life, which is easily the longest among smartwatches in the industry. Though its beauty design (relative to other Fitbit devices) may suggest otherwise, the Fitbit Ionic is light; this and its tapered sides make it really comfortable. It also comes with arguably the brightest and sharpest displays among smartwatches, that you won’t have any problem viewing it even in the brightest of outdoor conditions.
Pros
- Smartwatch functionality – music storage and mobile notifications,
- Excellent exercise and activity tracking
- Heart rate monitor
- Advanced sleep tracking
- Built-in GPS
- Sharp screen and display
- Relatively long 4-day battery life
Cons
- Very limited in apps
- Fitbit Versa
The Fitbit Versa is one product that stands as a rival to Apple Watch 4. The Fitbit Versa is the second smartwatch of the Company, so it’s expected to tackle some of the issues with the Ionic; and to an extent, it sure does. In its design, it sure looks posher than the Ionic. In terms of functionality, the Versa comes out with all the bells and whistles of fitness tracking.
If the Fitbit Versa is supposed to top the Ionic (which is already great for exercise and activity tracking), then you know, you won’t find the Versa lacking in fitness tracking (You can track your activities, workouts, sleep, heart rate, etc). It also features female health-tracking, which allows women to track their period, ovulation and fertility, and more. The only back-step is that the Versa, unlike the Ionic, does not have a built-in GPS. So, you’ll have to go out running with your phone to use the connected GPS.
On the Smartwatch features; Versa comes with music storage. However, it is still limited to apps. For example, you’ll find Deezer, but not Spotify. In terms of notification, you’ll get text and call notifications, but you can’t respond to them from the watch. Fitbit Versa also does well in term of battery life, which last 4 days.
Pros
- Relatively long (4 days) battery life
- Excellent fitness tracking (activity, steps, heart rate, sleep, swim, etc)
- Music storage
- Text and call notification
Cons
- No built-in GPS
- Very limited in apps
- Fitbit Versa Lite
The Versa Lite is basically the Fitbit Versa missing a few body parts. Some of those parts are music storage, activity tracker, and on-screen workouts. It means, like the Versa, you’ll find the Versa lite very good for fitness tracking. Apart from the basics (counting steps, distances, calories burned, etc), there is a heart monitor, there is the excellent sleep tracking with Sleep Stages and Sleep Insights, and there are guided breathing sessions.
On the smartwatch end; you get text and call notification and a few apps. On-board music storage is missing, but this may not be missed. This is because there is no built-in GPS in the Versa Lite, and you’ll have to go out with your phone to track your route. So why not use the phone for music? The Versa Lite also comes with a relatively long 4+day battery life, which outlives many smartwatches in the market. Lastly, it is one of the cheapest Smartwatch pieces you’ll find.
Pro
- Heart rate monitor
- Excellent sleep tracking with stages
- Water-resistant
- Relatively long (4+ days battery life)
- Call and Text notification
Con
- No built-in GPS
- No onboard music storage
Return Policy
It is not news sometimes customers are not totally satisfied with their purchases after receiving delivery of the item. With tech items needing a substantial outlay, you’ll not want to be stuck with an unwanted item, and be down the substantial payment. Thus, the ideal online store should allow customers to return the unwanted item for a replacement item or a refund. In this regards, Fitbit allows returns.
Like every online store that allows returns, the unwanted item will only be accepted by the retailer if it is returned within a specified time period. Fitbit is no different. Fitbit says that it’ll accept back its items if the customer requests a return authorization within 45 days of the order’s original shipment date. However, for purchases made in November or December, the deadline for requesting return authorization is 31st January of the following year or 45 days from the shipment date (whichever is longer).
Customer Support
Customers will always have questions, and others will have issues with others. Thus, the ideal online store will have an effective customer support service for handling the questions and complaints of customers.
Fitbit does this with different self-help and contact-help resources. For self-help, you’ll find a Fitbit troubleshooter, which opens articles that answers some questions that customers have asked in the past. This includes questions like: how do I set up my Fitbit devices; why won’t my Fitbit device sync; what is Fitbit’s return and warranty policy; and more. However, only a handful of questions are treated (6 by our count). Thus, you may find the troubleshooter limited.
Thankfully, Fitbit allows contact support. There’s a Fitbit community where you can get help from peers. Also, you can contact the support service of Fitbit and get help directly from one of its support reps. The supported channels are Live Chat, Telephone, Email, and Social Media. The Live Chat is accessible from the “help” page of the Fitbit website. To use the telephone service, you’ll find the call link also on the same page; hit it, and you’ll get the applicable phone number. 8776234997 was the number that jumped out when we hit the call link.
The email service is simply an online contact form service, which you’ll also find in the “help” page. Fitbit promises a response time of within 2 days for “email” Support submission. Lastly, you can use get help via Twitter using the address @Fitbitsupport.
Fitbit Complaints
Fitbit may be a big brand in the fitness tracker industry, but the company does not leave all its customers happy. In fact, the independent online platforms, suggests that more customers than we’ll want to find are left anything but satisfied with their Fitbit experience.
For example, Fitbit is rated 1.5 out of 5 (by 1,608 reviewers) in Trustpilot.com, with 71% of reviewers rating Fitbit bad. The relatively poor rating is as a result of numerous complaints, especially about connections, durability, and customer service.
Not Durable
There’s no doubt that when you get a Fitbit, you’ll love it. But how long you’ll love it is another thing entirely. There are just too many comments about Fitbits not lasting as long as customers will expect. The following are just some comments you’ll find in Trustpilot.com.
- Carmen says “Horrible Fitbit Charge 2 performance”. The review continues that “About 6 months [after purchase], cracks began to appear on the screen of my device. It was still working properly but obviously it was no longer attractive. About a month later, similar cracks appeared in my husband’s”
- Jurg Wiegers says “Do not buy, fails within 1.5 years”. The review continues that “I’ve has the Fitbit Ionic for about 1.5 years now, and it has completely broken down. This expensive watch should last much longer than that!! Worthless”
- Donna Mitchell says “Don’t buy a Fitbit”. The review continues that “Like other reviewers, I have to stress “DO NOT BUY A FITBIT”. It will work for about 6 – 8 months, you’ll love it, it will die and you will have to use their horrible customer service”
- Courtney Poole says “Unfortunately, my Fitbit Alta HR screen cracked somehow while still under the 1-year warranty. I always take care of my devices, keeping them clean, and taking off for swimming/ shower etc”
- Matthew Pivovitz says “Their products break and Customer Service blames it on you and refuse to help at all. Stay away, find another brand. Don’t be fooled that they have a large name, this is not where you want to spend your money”
Connection Issues
Another issue that tussles with durability issues for the top spot are connection issues. In trustpilot.com, the following are just some of the comments on the connection that you’ll find:
- Rodante Mesa says “If you care about your money, stay away from this thrash”. The review continues “I bought Charge 3 and these items are just a pain. They usually do not want to connect to my phone. Sometimes they are connected, but 95% of the time you have to fight tooth and nail with the app to get it connected. I have to restart the device 10x before it can connect again”
- Amy says “Why is it so hard to sync to my phone??? I literally can only sync once in a blue moon. I find it very difficult to track anything (especially sleep) as it does not show up on my phone”
- David C says “I can see why Canadian tire has stopped selling Fitbit and went to Garmin, They could not fix my syncing problems after many attempts talking to them online. When I said my warranty is up, they simply disconnected me. Never again. The merchandise is obviously defective”
- Customer says “Wow, this tells you something”. The review continues “Wow. Sync issues again… same thing a year ago… company does not acknowledge the issue exists… and hundreds of people cranky… check the reviews on google play app…”
Poor Customer Support
Another issue that jumps out at you when you look at the customers’ reviews of Fitbit is poor customer service. Given the many issues with connection and durability, it’s not surprising that the Customer Service will be inundated with submissions. However, it appears that customers do not get the expected help.
For example, in tristpilot.com:
- Kaye says “Don’t care about their customers” The review continues “I contacted Fitbit customer services on Sunday 8th September and after countless emails that they have not read correctly, I am still yet to receive the appropriate information or the details I have requested”
- Gregory Wyzad says “One star is too many, This is a no star Customer Service outlet”
- Judith Millar says “I would give zero stars if I could. Very bad support from Fitbit. Offers nothing but platitudes and refuse to address the actual issue”
Sites Similar to Fitbit:
Pros
- Has a range of products that include fitness trackers and smartwatches
- Have products directed at kids (Fitbit Ace 2)
- Ship merchandise to many countries around the world
- Allow the request of return authorization within 45 days (of order shipment date)
- Different channels for contacting customer support
Cons:
- Smartwatches have limited smartwatch features
- Connection issues
- Reviews show too many cases of products not lasting long
- Returns may not be as easy as customers will want
Summary
Fitbit is a legitimate company, and the biggest name in the fitness tracking industry. It says its mission is “to empower and inspire you to live a healthier, more active life”; and it delivers on this by providing a range of fitness trackers. This range from entry-level trackers (that’ll count your steps, distance covered, and calories burned), to sophisticated trackers (that in addition to the basics, will automatically recognize and track your daily activity, track your heart rate, monitor your sleep, and more).
In fact, with Fitbit’s Sleep Stages and Sleep Insights, the Company has some of the best products for sleep tracking. Products are also available in a range of price points, so there’s something for everyone.
Apart from the functionality, you’ll find that Fitbit’s products have elegant designs to suit your lifestyle. From the rounded-square design of its smartwatches that stands out from the fully rounded shapes in the market to the slim design of the Alta and Inspire ranges, and more. You’ll also find that Fitbits are light and comfortable; so a Fitbit tracker will not feel like an annoying growth on your wrist.
Fitbit has made an entry into the smartwatches fields with the Fitbit Ionic and Fitbit Versa. Admittedly, these efforts still remain behind top smartwatches from the likes of Apple and Garmin. However, the Fitbit smartwatches include all the bells and whistles of its fitness trackers. Thus, while they may not stand tall if all you want is a smartwatch, they are giants as fitness trackers, and they hold their own as hybrids of fitness trackers and smartwatches.
However, it is not all smooth sailing. Though, Fitbit has a return policy that allows a reasonable 45 days from the order shipment date to request a return authorization; many reviews show that Fitbit accepting back an item is easier said than done.
Also, the customer reviews show that Fitbit products are generally loved when received, but also that they may not be as durable as customers will hope. Then, there’s the connection challenge. Though these dominate the independent review platforms, Fitbit does not accept that it exists.
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