EricDress Review : Is Legit or Scam? 2024

EricDress advertises as a global online fashion retail company that offers customers a wide selection of lifestyle products at attractive prices.

“Wide selection” and “attractive prices” are some of the boxes that the ideal online fashion store should tick, and EricDress advertises as ticking those boxes. The big question is whether this is just some advert blurb or whether EricDress is an ideal online fashion store that actually provides a wide range of products at attractive prices.

Also, if EricDress does have the products and at attractive prices, do these products feature at least acceptable quality? Also, as an online store, does EricDress offer top services (such as easy ordering, fast delivery, easy returns, effective customer service, etc)? In the first place, is EricDress legit or is it some scam store out to rip off unsuspecting customers?

Yes, EricDress is legit. It is not a scam in the sense that they will never take your money without giving you the product purchased. But that is not enough to make them reliable, continue reading to learn more.

This EricDress review will examine EricDress in order to provide the information that will help you answer these questions and more.

EricDress EricDress at a glance

• Website: ericdress.com
• A Chinese online fashion store established in 2012
• Offers fashion product that includes men and women clothing, shoes, accessories, and more
• Offers very attractive prices
• Ships merchandise to virtually every region of the world
• Advertises that returns are accepted if made within 30 days of the delivery date
• Customer Support is available via email (service@ericdress.com) and telephone (+86 29 68508355)

What is EricDress?

EricDress is a global online fashion retail company established in 2012. It is one of the China-based cross border online fashion stores out there. That is; it ships fashion products from China to customers all over the world.

As its name (EricDress) suggests, there is a focus on dresses, especially high end dresses like wedding apparel and special occasion dresses. However, EricDress actually offers a wide range of products that includes men and women clothing, shoes, bags, accessories, and more.

EricDress does not operate physical retail outlets. To make purchases from EricDress, you’ll have to visit the website (www.ericdress.com). However, the services of the site are only available to persons 18 years of age and above.

EricDress – Is it legit?

Almost every other day, unsuspecting customers get ripped off by scam platforms. Thus, before using an online platform, it’s wise to first determine that it is legit. Thus, the big question here is whether EricDress is legit.

One of our first checks of a legit online store is legality. This is because it is less likely for stores that are backed by 100% legal companies to be scams. Interestingly, EricDress ticks this box, as it is owned and operated by Tidebuy LLC, which is actually a duly registered company. Suffice it to say that scam stores do not bother with legal company incorporations.

Another check of the legit online fashion store is the test of time. This is because the scam stores are short-lived. It’s only a matter of time before scam stores are discovered, and with the discovery, they pack up and disappear. Interestingly, EricDress ticks this box, as it has been operating since 2012. Suffice it to say that about 8 years is enough time for a scam store to be called out.

However, the ultimate check of a legit online fashion store is “fitness for purpose”. An online fashion store is fit for purpose if fulfils orders with real and functional products. In this regards, EricDress does the first part; it fulfils orders – if you place an order in the EricDress website or app, you’re very likely to receive delivery of your order. However, Ericdress has been found wanting on the other part of this “fitness for purpose” box; most often than not, customers who receive their orders find the product overwhelmingly unsatisfactory. As we’ll find later (the complaint section of this review) this is one reason why EricDress has been labelled a scam in different circles. For example, that you receive delivery of an item when you place an order is meaningless if the item received is so poorly made that it cannot be used.

That said, in our opinion, EricDress technically is a legit online store. However, it is one online store that is plagued by serious problems. Thus, if you choose to use EricDress, the consideration is whether there are any positives strong enough to overlook its problems. Read on for these.

EricDress – Is it safe?

Yes, EricDress is safe. After considering legitimacy, you’ll also want to consider whether the online store you want to use is safe. Safety in this regards is safeguarding the sensitive information that you’ll share with it (such as personal information and credit card detail).

In this regards, EricDress says that it has technical and organizational measures in place to ensure the protection of users’ data; and that it continually adapt its security measures in line with technological progress and developments. One of the technical measures employed is SSL (Secure Sockets Layer) technology. SSL is a function that encrypts all information between a buyer’s device and the seller’s servers. Thus, not only is data transmitted shielded from third parties, if it is intercepted, it cannot be read.

With its use of SSL amongst other measures, it is safe to say that EricDress is safe.

ALSO READ: Choies Review – Is Legit or Scam?

Products

Generally, shoppers like the one-stop stores which hold a wide range of products so that they can get their needs in one place. One-stop shopping offers a lot. There’s convenience coming from not having to check out multiple stores, and there are cost savings coming from not spreading your purchase in multiple stores and qualifying for large order discounts or paying shipping for one order instead of paying to ship multiple orders from multiple stores.

That said, the ideal online store should feature a wide product range. Thankfully, Ericdress ticks this box. Its name may suggest that EricDress is all about dresses. True to its name, its spares nothing in its dresses offering; you’ll find everything from casual dresses to special occasion dresses. However, EricDress is so much more than dresses. You’ll find the following product categories (subcategories, and items):

Women’s Clothing

• Dresses – Maxi Dresses, Bodycon Dresses, Casual Dresses, A-Line Dresses, Lace Dresses,
• Outerwear – Faux Fur Coat, Jackets, Blazers, Cool Hoodies, Coats, Trench Coats, Cape
• Tops – Blouses, T-Shirts, Tanks & Crops, Knitwear, Spring Tops
• Bottoms – Jumpsuit Pants, Pants, Leggings Pants, Jeans, Shorts
• Skirts – Maxi Skirts, Usual Skirts, Column Skirts
• Swimwear – Swimsuits, Bikini, Beachwear
• Sexy Lingerie – Teddies & Corsets & Stockings, Babydolls & Chemise, Panties & Bra, Clubwear & Costumes
• Suits – Leisure Suits, Formal Suits
• Kids Clothing – Girls Clothing, Boys Clothing
• Pajamas
• Activewear – Sports Bra, Sports Tops, Sports Bottoms, Sports Sets

Men’s Clothing

• Coats – Jackets, Blazers, Woolen Coats, Winter Coats, Trench Coats, Hoodies & Sweaters
• Tops – Shirts, Hoodies, T-Shirts, Vests
• Suits – Casual Suits, Sports Suits
• Bottoms
• Sweaters – Pullover Sweaters, Cardigan Sweaters
• Swimwear
• Underwear
• Activewear

Plus Size & Curve

• Dresses
• Tops
• Bottoms
• Swimwear
• Activewear

Shoes

• Sandals – Stiletto Sandals, Flat Sandals, Mules Shoes, Wedge Sandals. Chunky Sandals
• Boots – High Heel Boots, Knee High Boots, Ankle Boots, Snow Boots, Flat Boots
• Men’s Shoes – Athletic Shoes, Casual Shoes, Oxfords, Boots, Sandals
• Pumps
• Flats
• Prom Shoes
• Baby Shoes

Wedding & Events

• Special Occasion Dresses – Evening Dresses, Prom Dresses, Cocktail Dresses, Homecoming Dresses, Tanpell Dresses, Quinceanera Dresses, Designer Dresses
• Wedding Apparel – Wedding Dresses, Bridesmaid Dresses, Mother of the Bride Dresses, Christening Dresses, Flower Girl Dresses, Wedding Accessories, Wedding Shoes

Accessories

• Bags – Handbags, Shoulder/ Crossbody Bags, Clutches, Tote Bags, Men’s Bags. Backpacks, Boutique Bags, Purses/ Wallets, Cosmetic/ Jewelry Bags
• Wigs – Human Hair Wigs, Synthetic Wigs, Hair Extensions
• Men’s Accessories – Belts, Watches, Hats, Jewelry, Ties
• Jewellery – Necklace, Earrings, Rings, Bracelets, Jewelry Sets, Anklets
• Women’s Accessories – Watches, Hats, Scarves, Sunglasses, Hair Accessories, Gloves
• Makeup – Lips, Eyes, Face, Brushes & Tools, Nails
• Bedding – 3D Bedding Sets, Bedding Sets, Kids Bedding Sets
• Gifts

Buying from EricDress

The biggest argument for the online purchase is that it is super convenient. That is, with the only push of buttons, needed products are delivered to your door. That said, the ideal online fashion store should really be super convenient.

It all starts with the internet. In this regards, the EricDress website is relatively easy to use. It works well on both desktop and mobile devices, so you can shop on the go, whenever and wherever. Also, when firing up the website with mobile browsers, you’ll find that it is mobile optimized. The web pages resize to fit the screen of your device, so you’ll not have to scroll left and right or zoom in to view full pages. This gives an optimal mobile shopping experience.  More so, EricDress also has an iOS app that you can download from the Apple store.

Discovering your items is also super easy. You can browse through the menu, where you’ll find product categories and subcategories. Alternatively, you can use the search (magnifying lens icon) button on the website. Simply enter some keywords and submit, and it’ll bring up products related to your search enquiry.

Search through listings for what you may like; and upon finding something, click on the product image to get to the product description page. There you’ll find every detail about the product and view other product images. It’s also there that you can select a colour, size, and the quantity wanted; then click “Add to Cart”.

At any point in time, you can go to your cart to view the items. There you can apply any discount coupon; then proceed to checkout. The first requirement is to enter your shipping information, and the applicable shipping cost will be provided. You can then view your order total and proceed to the payment page to pay for and submit the order.

One of the good things when ordering from EricDress is that you must not register and create an account before you can place orders. EricDress supports “Guest Checkouts”, which allows customers to make purchases without having to create an account. This is a nice feature for persons that’ll not want their information stored by an online fashion store.

Another important consideration is whether the online store allows modification or cancellation of submitted orders. This is because customers often have a change of heart and will want to modify or cancel an already submitted order. In this regards, EricDress advertises that it allows order cancellation anytime before the item ships. However, how much refund you’ll get depends on your order and how long you wait before cancelling. EricDress advertises that:

• All items (except wedding dresses and special occasion dresses) can be cancelled anytime before shipment and a full refund will be issued
• For orders of Standard Wedding and Special Occasion dresses; cancelling within 24 hours of placement will get you a full refund; cancelling within 24 – 72 hours of placement will get you a 70% refund; cancelling after 72 hours of placement (but before shipment) will get you a 50% refund.
• For orders of Custom Wedding and Special Occasion dresses: cancelling within 24 hours of placement will get you a full refund; cancelling within 24 – 72 hours of placement will get you a 60% refund; cancelling after 72 hours of placement (but before shipment) will get you a 40% refund.

As advertised, this is a very good policy. However, the customer reviews show that EricDress, most often than not, goes silent when contacted about cancelling orders.

Pricing and Related Policies

Pricing

Almost all the time, almost everyone wants the best prices. Thus, the ideal online fashions store should feature prices that are as low as possible. In this regards, EricDress advertises as a fashion destination where you can shop a wide selection of lifestyle products at attractive prices.

Going through the product listings, you’ll find that EricDress lives up to its “attractive prices” promise. For example, at the time of writing this review, we found this about the dresses category: Gorgeous styles started at $9.29; of the 3,752 styles that were listed, only about 200 were priced over $50 with the highest priced dress being $87.43.

To put this in perspective; many of these dresses especially the wedding and special occasion dresses are dress styles that you’ll find well over $100 in many stores. Going through the other product categories, you will also find that EricDress does offer attractive prices.

Promotions

In the search for the best prices, customers usually gravitate to online stores that offer lots of promotions. These promotional offers allow customers to get items for free or for less than the going prices of the items.

The promotion generous stores usually have a lot of offers on the landing page of their website. Thankfully, the landing page of the EricDress website always features such offers, making it come out as a promotion-generous store.

For example, at the time of writing this review, the homepage announced offers that included: 20% off orders over $59; 40% off orders over $129; $8 off orders over $89; up to 80% off Holiday specials, $99 for any 8 pcs Sales offer, $10 off wedding and special occasion orders over $139, and more.

There were also app special offers such as $2 off 1st order, and $15 off orders over $129. We also found a welcome bonus that advertised up to $180 coupon.

That said; there is no doubt that EricDress offers a ton of price slashing promotions.

Payment Methods

The hassle-free process that online stores promises should include easy payment processes so that persons from everywhere can conveniently pay for their orders.

In this regards, EricDress does not support a long list of payment methods, but it supports generic methods such as PayPal and Credit cards which customers can use to conveniently pay for their orders.

Shipping

After placing an order in any online store, the package will have to be shipped from the fulfilment centre of the store to your shipping address. Thus, shipping is an important consideration in online purchases. You’ll want to consider whether the store ships items to your location (shipping destination), how long it’ll take for the items to arrive (delivery time) and how much it’ll cost (shipping cost).

Shipping Destination

In many stores, if your location is not served, your order will not process. Thus, before wasting time on any other check, you’ll want to first determine that the online store ships to your location. In this regards, online stores that ship worldwide comes out strong as they are more likely to serve you no matter where you may be resident.

Thankfully Ericdress ticks this box, as it ships to virtually every part of the world. Its coverage includes about 240 countries in the world.

Delivery Time

After placing an order, you’ll not want to be waiting for too long for the package to arrive. Thus, the ideal online store should feature fast delivery.

Delivery times consist of order processing time and shipment time; the first is how long from when you place an order to when the package ships and the latter is how long from when the package ships to when it arrives at your address. For fast delivery, order processing and shipment should be fast.

In this regard, EricDress advertises that: all in-stock items are processed and dispatched within 24 – 72 hours. For non-stock items have different processing times which can be found in the product page; also, custom made products (such as wigs, wedding dresses, and special occasion dresses) will usually take longer.

After an item ship, how long it takes to arrive at the shipping address will depend on the country the item is shipping to, as well as the selected shipping method. EricDress offers three shipping methods – Super Savings, Standard Shipping, and Expedited Shipping.

• Shipping to the US: Super Savings takes 10 – 25 days; Standard Shipping takes 3 – 12 business days; while Expedited Shipping takes 3 – 8 business days
• Shipping to Canada: Super Savings takes 15 – 30 days; Standard Shipping takes 5 – 16 business days; while Expedited Shipping takes 5 – 12 business days
• Shipping to the UK: Super Savings takes 7– 15 days; Standard Shipping takes 4 – 12 business days; while Expedited Shipping takes 4 – 10 business days
• Shipping to Australia: Super Savings takes 10 – 25 days; Standard Shipping takes 5 – 18 business days; while Expedited Shipping takes 4 – 15 business days

As can be seen, the delivery times of EricDress are not the fastest around. This can be explained that its orders ship from China. However, as we’ll find in the complaint section, many customers complain of their orders arriving even later than expected.

Shipping Costs

The ideal online fashions tore should have shipping costs that are as low as possible. This is because shipping cost plus item price makes the total price of an online purchase, so when shipping costs are too high, even items that are acceptably priced can easily become too expensive to acquire.

In this regards, EricDress does not have to offer flat shipping rates. Granted, the faster the shipping method selected the more the shipping costs; however, other factors like the country the order is going to and its weight also affect the shipping costs.

You’ll find the applicable shipping costs at checkout after entering your shipping information. However, EricDress offers a lot of special shipping discounts. This usually comes with large order purchases. EricDress offers 20% off on Discounted Shipping cost for orders worth between $59 and $128.99, and 40% off on discounted shipping cost for orders worth over $129.

Returns

One of the few drawbacks of an online purchase is that sometimes customers receive their order and are not totally satisfied with it. However, online stores are addressing this concern by allowing returns. That is, they’ll allow customers to return an unsatisfactory item in their order and get a replacement or a refund. That said, the ideal online fashion store will allow returns.

In this regards, EricDress advertises as such as ideal online fashion store. It says that it offers full refunds on any item that are found to be faulty or damaged due to its fault.

Eligible Returns and Return Conditions

Know that it is not every item that a store lists that can be returned if purchased. That said, you’ll not want too many return restrictions so that you’ll not purchase an item and be unable to return it (if you want to) for being ineligible for returns.

EricDress does relatively well in this regards. It lists Swimwear, Intimates, Sexy Lingerie, and Jewelry & Beauty as the non-returnable item. Nothing is out of the ordinary here. These items are restricted in other online fashion stores for hygiene reasons.

However, when items eligible for returns are returned to EricDress, they are only accepted if they are in their original new condition. That is, they must be unworn, unwashed, unaltered, and undamaged; and they must have all original tags intact, and must be returned in the original packaging.

Return Process

However, it is not enough that returns are allowed. It’s equally important that the return process be easy. No one will want to face a difficult process when trying to make a return.

In this regards, EricDress does not offer a “no questions asked” return process. If you receive your EricDress order and do not like an item in it, you’ll have to contact EricDress and submit a return request. In the return request, you’ll have to give a description of the issue, even uploading photos that show the issue. EricDress promises that it’ll respond within 48 hours.

If approval is given, you’ll get an authorization email with return instructions. You can then proceed to package the unwanted item appropriately, and ship to the return address.

Return Window

However, it should be said that when you receive an item that is not 100% satisfactory, you don’t have forever to submit the return request or to ship back the item to EricDress. Generally, online stores only accept returns and issue refunds for items that are returned to them within specified time frames.

That said, you’ll want extended time frames so that you’ll not run the risk of your returned item being rejected for getting back late.

In this regards, EricDress advertises 7 days for submitting a return request. That is, if you decide to return an EricDress order, the return request must be submitted within 7 calendar days of receipt of the item. This is relatively fine as it gives you enough time to decide on your items.

However, if return authorization is obtained, the return package has to get back to EricDress within 30 days of originally receiving the item. These 30 days return window is becoming the industry standard as a lot of online fashion stores accept returns within 30 days of receipt.

Cost of Returns

Fees are usually involved when you have to return an unwanted item to its retailer. These include restocking fees and return shipping fees. Fortunately, EricDress does not charge restocking fees; but return shipping costs apply.

Customers are responsible for shipping back the return package to EricDress. Note that you’ll find in the EricDress website that US orders will have its Los Angeles Center as the return address, but this isn’t the case. US customers who have reached out to EricDress for returns usually get a China return address. Thus, know that you’ll be paying postage to China if you’ll have to return any item in your EricDress order. Needless to say, this makes return shipping fees relatively high.

Return Processing and Refunds

After shipping back an unwanted item to its retailer, you won’t want to be waiting for too long before you get the replacement or your refund. That said, the ideal online fashion store will offer fast processing of returns and issuance of replacement item or refund.

In this regard, EricDress advertises that most returns are processed within 2 – 7 business days of receiving the return package. Know that the replacement item is sent (and refund issued) immediately following processing of the returns. After refunds are issued, they usually take some time for the funds to reflect in the customers’ account.

If EricDress lives up to this 2 – 7 days return processing time, then it’ll have one of the fastest times for refund in the online fashion industry. Sadly, as we’ll find in the “complaints” EricDress is not known for fast refunds.

Customer Support Service

When using an online platform, you may have some questions about the store, its products, or service; and the time is bound to come when you’ll have issues with your order or account. Thus, the ideal online store should have an effective customer support service that’ll answer customers’ questions and resolve their issues.

Online stores usually provide needed help using a combination of self-help resources and direct-contact channels. For self-help, you’ll find a “help” page on the website of EricDress that holds a lot of support articles. These articles will answer many of the questions that you have about EricDress. The topics treated include New Customer Guidance; Preferential Policies; Payment; Shipping & Delivery; Returns Refunds & Dispute; Privacy & Security; Terms of Usage; About ericdress.com; and FAQ.

To directly contact a support rep of Ericdress, it supports an email service and a telephone service. To use the email service, send a mail to EricDress directly from your regular email account using the email address: service@ericdress.com. EricDress promises that support emails will be answered within 48 hours. However, if you’ll want instant feedback, you can use the telephone service, by putting your call through to +86 29 68508355.

EricDress Complaints

The “complaints” section is an important part of all our reviews. This is because what real customers of an online store have to say about it gives a real insight into how well the store operates. Too many complaints may be the red flag that the store is not worthwhile, while very few complaints maybe the green light that the store is probably fine.

For this section, we look at the top online independent customers’ reviews platforms such as trustpilot, sitejabber, and Resellerratings.

Interestingly, at the time of writing this review, EricDress has mixed ratings in these platforms. In Sitejabber and Resellerratings it has relatively high ratings, but in Trustpilot it has a relatively low rating. Specifically, in Sitejabber it scored 4.0 out of 5 (from 1,520 reviews); in Resellerratings it scored 8.7 out of 10 (from 20,570 reviews); but in Trustpilot, it scored 2.1 out of 5 (from 616 reviews).

This mixed rating can be explained by a notification on Trustpilot which says that their system discovered a large number of fake reviews and that after investigation, several hundred were removed. It’s anyone’s guess that had Trustpilot not found and removed the fake reviews EricDress will also have a high rating in the platform.

This makes the high rating of ErciDress in the other platforms questionable. In fact, with a closer look, you’ll find that many of the positive reviews of EricDress are suspect. For example, many 5-star ratings are for the wide product range, while many reviews hailing quality are not specific.

That said, there are many complaints about EricDress that significantly rings loud. These include late delivery, poor quality products, impossible to get refunded, and poor customer service.

Late Delivery

One complaint that popped up here and there is that customers had to wait for longer than expected to get their orders. For example:

• Sweetc3435 in ResellerRatings says “first time buying and last”. The review continued “Ordered 5/06/19, paid for special shipping and didn’t receive it until 3 weeks later 05/28/19…”
• Ruth M in sitejabber says “Where are my shoes and dress” The review continued “Yes I have been waiting for a month for my shoes and dress. I have not received them yet. I don’t understand why it’s taking so long”

Many customers complained that their order arrived way too late, and this is even when expedited shipping is paid for. There are also some no-delivery complaints but these later convert to late-delivery as the orders often arrive post review.

As mentioned earlier, items bought from EricDress ships all the way from China. That said; if you must order from EricDress, it shouldn’t be for time-sensitive items, or you should be ordering way way way ahead.

Poor Product Quality

One of the most popular complaints is that customers when they receive their order often find the products to be overwhelmingly unsatisfactory. For example:

• Verna 45205 in ResellerRatings says “Horrible” The review continued “Do not buy from them. They are a sham. The poor, smelly dress arrived, NOTHING like the photo! …”
• Matthew Gault in Reseller Ratings says “… my jacket was £44, looks about £5, half the size is too small on the arms; I don’t think it was designed to fit anybody. It’s just a con because most people don’t return cloths…”
• Hweider in ResellerRatings says “… 3 weeks later I receive a pair of pants that looks like a rag, nothing like the picture on their website, and way too small despite going by their size chart online… Their clothes are rags that are sewn so badly that no one can wear them. They give online shopping a bad name and need to be shut down. Please never buy from this company, otherwise, you will end up a victim like me and many others”
• Sweetc3435 in ResellerRatings continued “…You pay for what you get. Nothing like the pic and seams was off, couldn’t even zip the dress up. Will never order from them again!!!”
• Quan M in Sitejabber says “0 stars but no 0 to give” The review continued “The WORLD of internet clothing thieves. Something has got to be done; there must be a way to STOP them… The clothes LOOK so beautiful online it’s hard to resist, but… [they’re] making and selling CANCER just to become rich and it looks like they’re succeeding. Don’t buy clothes online especially if they’re too cheap to be true…”
• Charm U in Sitejabber says “Substandard in every way. False photos” The review continued “Items of very poor quality: smells, poor quality material (not as shown), too small, poorly sewn with the thread hanging. Shows European and African models, but sizes are much smaller (Asian). Items come from China, not North America…”
• Autumn in R in Sitejabber says “They are a scam” The review continued “…They’re a company in China that steal other designers’ photos and put it on their website. And they send you a terrible cheap knock off of another designer’s product. Complete trash”
• Alex Douglas in Trustpilot says “Total rip off. Do not buy from Ericdress” The review continued “this is terrible and misleading company. My wife bought a coat. When it arrived it looked nothing like the picture or description but was a cheap, nasty piece of rubbish, basically unwearable to anyone with a pair of eyeballs or ounce of self-respect…”
• If in Trustpilot says “CRIMINALS FROM CHINA!!!! Don’t say you haven’t been warned. All the pictures on their site are stolen and they attempt to make a cheap polyester replica. THIEVES”

Poor quality of products is a complaint you’ll find almost everywhere that EricDress is mentioned. The complaint takes a different form. First is that items look nothing like what is pictured in the product images that informed the buy decision. We even found that some Ericdress photos are not unique; often stolen from other fashion websites. The result is cheap knockoffs – when an order is placed for such as item, EricDress will make and send “something” which cannot be like the real thing.

Another form of poor quality complaint is that items are made from poor quality materials and poorly made. Many customers report getting polyesters, and having clothing with threads hanging, seams tearing, etc.

Then there is the popular issue of items not true to size. In this case, the customers’ reviews show that EricDress products are almost always too small.

It should be said that there are a few reviews of customers who expressed satisfaction with their orders. However, as mentioned earlier, positive reviews of EricDress are suspect. But even if true, any positive review of ErciDress is drowned by a sea of negative reviews. The volume and frequency of the poor quality reviews are just too much that the “poor quality” comes out as a problem plaguing EricDress.

Difficulty with Returns/ Refunds

Another complaint that rivalled the volume and frequency of the “poor quality” complaint was difficulty with returns and refunds. For example:

• Verna 45205 in ResellerRatings continued “…They will not refund your money as they state on their website. They will not get back to you via email for a long time; and when they do, they will offer you $20 to keep the dress… I want a full refund! …”
• Matthew Gault in ResellerRatings says “I can’t get hold of the customer service to return my product…”
• Stan P in Sitejabber says “Don’t buy anything from them, their return policy sucked. They’re a sham. I bought sports coat from them; I returned it the same way I got it and now they’re telling me it’s defective and I couldn’t even fit in the damn thing so I never even wore it…”
• Sunny A in Sitejabber says “Stay Away” The review continued “No customer service. I have requested a return authorization many times and have not heard back from them. The quality of what I purchased is very poor. I would be embarrassed to wear it. I messed up and did not do proper research. Never again”
• Lisa R in Sitejabber says “I purchased some boots. They are way too small and I ordered them big. I have emailed EricDress to find out how to return and no one has ever replied, and the number listed does not work”
• Cindy in Trustpilot says “…their comment is they are trying to improve the quality. Only offered $40 reimbursement for their crap shoes if I kept them (on an order that was $160). It will cost me $90 in shipping to return, to which they’ve offered me $86 refund. DO NOT SHOP FROM ERICDRESS!!!”
• Alex Douglas in Trustpilot continued “…Tried to contact ericdress many times to get a refund and send [the item] back. Eventually got a reply with an address in China. This was going to cost a mint to send so kept pressing and got an address in the USA. Sent the coat back and requested a refund again. More silence. Then got word from PayPal that we can’t get a refund because it wasn’t sent tracked. There was no mention or request of sending it tracked in any communication. So now we are out of pocket for the coat, the postage to the USA and have no coat. This company deliberately misleads on the items palming inferior goods off to unsuspecting customers. Then makes it impossible to return items and get a refund…”

Also, this complaint of “difficulty with returns and refunds” took a different form. First is that it is difficult to get a return authorization from EricDress. As mentioned earlier, only returns that receive authorization from EricDress are refunded. However, the customers’ reviews show that many times EricDress goes silent when contacted about returns.

Another form of the complaint is that even when it’s shown that the item received is “defective” EricDress sometimes bluntly refuse customers’ return request, and other times they try to talk customers out of making the returns. There are records of EricDress refusing a return request saying the product is “not that bad”. Also, many times EricDress will make the customer an offer to keep the item and get some store credit towards a future purchase.

Another form of the EricDress “impossible returns/ refund” complaint relates to the return shipping. The EricDress return shipping address is in China. But the “return policy” page in its website suggests that it has a California return shipping address. This at best is deceptive. Customers find out only too late that they’ll have to ship all the way to China, and this comes with high shipping costs. Also, the wording of the EricDress return policy suggests that the company will be responsible for the return shipping cost for defective items. However, for all the poor quality complaints, the customers were faced with footing the bill to ship back the return package. That said; know that if you have to return any item to EricDress (for any reason) you’ll be paying return shipping fees to China.

The last part of the problem is that even after returning an item to EricDress, getting refunded does not come easy. First, EricDress often says the return package is not received. Sometimes, EricDress just go silent; and other times, even after acknowledging receipt of the return package, the refund still does not come, and the customer is treated to more silence. Whatever the case, you’ll lose not just what you paid for the item but for return shipping.

It should be said that it is this problem with returns and refunds that have given EricDress the scam tag in many online platforms. Despite its numerous quality issues, if customers can easily process returns and be refunded, they’ll be less likely to call the store a scam. But because getting refunded is almost impossible, the customers being out of pocket to have no choice but to shout “SCAM”

Conclusions

EricDress is one of the China-based online fast fashion stores. It promises a wide product selection at affordable prices. It does live up to both promises. Its name suggests that it focuses on dresses. Of course, it holds tons of wedding and special occasion dresses. But it has much more including men and women clothing, shoes, and accessories. Also, featured prices are relatively low and affordable.

In terms of service, EricDress ships to every region of the world. However, that’s how far the positives go.

First, it may take longer than expected for your order to arrive. Secondly, there are too many complaints of poor quality to suggest that if your order arrives you may find it unsatisfactory. Thirdly, the reviews show that it is almost impossible to get a return authorization from EricDress, and when such is obtained return shipping can easily be cost-prohibitive as the return address is in China, and even after the item is shipped back to EricDress, actually getting refunded does not come easy.

So to the question of whether we recommend EricDress, the short answer is “NO”. Does that mean you shouldn’t buy from EricDress. You may if your main concern is affordable pricing, and you’re ready to accept whatever is delivered to you.

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Pros

• Offers a wide range of products which includes dresses, Tops, Bottoms, accessories and more for both Women and Men
• Ships to virtually every place on the globe
• Convenient payment methods (such as PayPal and Credit Cards) are supported
• Advertises that returns are accepted if made within 30 days of the delivery date
• Customer support channels include email and telephone

Cons

• Delivery is often late
• Free shipping is not offered
• Too many complaints of receiving poor quality materials (different from pictured, not as described, poor quality material, poorly made)
• Getting return authorization is difficult
• Cost of return is relatively high as you’ll be paying postage to China
• Too many complaints of not being able to get refunded

Hope this review has been able to give you a clear view of what to expect from EricDress. You may use the CREATE YOUR OWN REVIEW section below give us your experience if you if there is any.