Bibloo Review 2024: Is Legit or Scam?

Bibloo is a Prague based online fashion retailer offering women’s wear, men’s wear, and kids’ wear. The fashion store was founded by Petr Liesner who still serves as its CEO. The fashion store is owned and operated by Digital People A.S., and was started in 2015.

Bibloo provides fashion products (Clothing, shoes, and accessories) for everyone in the family (women, men and kids). Bibloo sells products from over 130 designer brands which includes notable names like Adidas, Calvin Klein, CR7, Converse, Diesel, Lacoste, Levi’s, New Balance, Nike, Polo Ralp Lauren, Puma, Reebok, Tommy Hilfiger, True Religion, Versace, and Wrangler.

Given that there are many fashion stores in the market, choosing a store to make your fashion purchases can be confusing. You’ll want a store that has the product (high quality, well-made pieces that’ll be durable) and the service (easy buying process, fast delivery, easy returns, effective customer service, etc).

Bibloo is a legit fashion store online. It is not a scam because your money or credit card details will not be stolen. And you will receive your products without a problem.

Does Bibloo have a quality product and service? In the first place, is Bibloo material genuine?

This Bibloo review will examine Bibloo in order to provide the information that will help you answer these questions and more.

Bibloo review at a glance

• Website is www.bibloo.com
• Bibloo was founded in 2015 and is headquartered in the Czech Republic
• Bibloo is a fashion online store that provides clothing and accessories for women, men, and kids
• Ships to 19 countries, which are all in Europe
• They offer free shipping to all locations
• They offer fast delivery
• Returns are accepted if the contract is cancelled within 30 days of the delivery date, and the returned items are sent back to the store within 14 days of cancelling the contract
• Payments accepted include PayPal, bank transfer and credit/ debit cards
• Customer support is available via post, email (info@bibloo.com), and telephone (+44 20 3807 3535)

Is Bibloo legit?

Of course, Bibloo is not a scam but a legit online fashion store. There’s really no choice but to use only legit platforms for your online purchases. This is because one stands to lose his/ her hard-earned money (or worse) by using any but a legit platform. However, because the scam stores are styled as legit stores, telling legit from scam is not always straightforward.

However, there are some things to look out for in determining the legitimacy of an online store; these include legality, whether orders are fulfilled, and whether delivered products are fit for purpose.

In terms of legality, Bibloo ticks all the right boxes. The online store is operated by Digital People which is a company duly registered at the Commercial Register of the Municipal Court in Prague (Section B, File 12855, with VAT: CZ28197071).

Bibloo has registered headquarters at Seifertova 823/9, 130 00 Prague 3, The Czech Republic. In the very least, this shows that Bibloo is a 100% legal company. From experience, we’ve found that if there’s one constant about scam sites/ platforms, it’s the lack of legal identification. Scam sites, especially those using the shop front, do not seek and get legal recognition via company registrations. Thus, Bibloo’s legality is one strong voice in establishing that the online fashion shop is legit.

In terms of order fulfilment, there’s no doubt that Bibloo delivers. The company is relatively young in the market having started only in 2015. However, the about 4 years’ existence of the company is a testament to their fulfilling orders. Suffice it to say that online stores that do not fulfil orders are usually short-lived, because they’ll be called out, and with such exposure, they’ll close shop and disappear.

Yet another determinant of a store’s legitimacy is whether delivered products are fit for purpose. This is because, it won’t matter to you that a store is legal, or delivers if what is delivered is useless to you. Thus, quality comes to bear in this regard. In this regard, Bibloo sells factory first quality of many top brands. Also, the customers’ reviews of Bibloo reveal that, most often than not, products meet expectations.

That said, being a 100% legal company with a track record of delivering products that are fit for purpose, there’s no doubt that Bibloo is legit.

Is Bibloo safe?

Bibloo is also a safe fashion store. If you are looking for a safer place to purchase items online. The essence of using a legit store is so as not to be ripped off. However, even if a store is legit in being legal and delivering functional products, if it is not also safe, using it will expose the customer to other cyber fraudsters; and the end result will be the same as using a scam store, which is being ripped off.

Safety in this regard is protecting the sensitive information that a customer shares with the store, and preventing the information from getting into the wrong hands. This information will include personal information submitted during sign up, credit card details submitted during checkout, and more.

Bibloo like all online stores says the security of customers’ data is a priority, and that the store pays proper attention to the protection of such data. Though the details are not provided, Bibloo says its website and other systems are fitted with technical and organizational measures against the loss and destruction of customers’ data, or its unauthorized access, modification and dissemination.

We like having the details of the security measures employed by online store in order to be assured that they are indeed (or relatively) fail-proof.

However, we can take confidence from the fact that Bibloo has not suffered a data breach. Thus, it’s safe to say that Bibloo is safe.

Product Range

The ideal fashion store should be a one-stop-shop where you can get a range of fashion products. There are many advantages to this. This includes saving you the time and effort of checking other online stores, and the cost savings that come from bulk order purchases, or shipping one order from one store instead of shipping multiple orders from different stores.

In terms of product range, Bibloo ticks the box. The online fashion store is a store for the family, as they hold women’s wear, men’s wear and kids’ wear. This is evident as you enter the e-store; it is divided into three categories – women, men, and kids. The women and men category has the product sections: clothing, shoes, bags, and accessories; while the kids’ category is further sub categorized into Girls and Boys, with each sub-category having three product sections (clothing shoes and accessories).

Thus if you want a lovely dress for your little girl, you’ll go: Kids > Girls > Clothing > Dresses. The different items you’ll find in each product section of the different categories are as follows:

Women

• Clothing – T-Shirts and Tops, Blouses and Shirts, Dresses and Skirts, Sweatshirts and Sweaters, Jackets, Coats and Vests, Jeans, Trousers and Leggings, Shorts, Swimsuit, Lingerie
• Shoes – Sneakers, Ankle Boots, Oxfords, Tall Boots, Snow Boots, Rain Boots, Pumps, Slip On, Moccasins, Ballet Pumps
• Bags – Handbags, Clutches, Bags, Backpacks, Crossbody Bags
• Accessories – Socks, Beanie and Hats, Shawls and Scarves, Gloves, Wallets, Watches, Belts, Sunglasses, Bracelets, Necklaces

Men

• Clothing – T-Shirts and Tops, Shirts, Sweatshirts and Sweaters, Jackets, Coats and Vests, Jeans, Trousers and Joggings, Shorts, Swimsuit, Lingerie (Boxers)
• Shoes – Sneakers, Ankle Boots, Oxfords, Slip On, Espadrille, Crocs, Lace-Ups, Flip-Flops and Sandals, House Shoes
• Bags – Bags, Backpacks, Crossbody Bags
• Accessories – Socks, Beanie and Hats, Shawls and Scarves, Gloves, Wallets, Watches, Belts, Ties and Bow Ties, Sunglasses, Bracelets

Kids

• Girls Clothing – Bra, Swimsuit, Lingerie, T-Shirts and Tops, Skirts, Shorts, Dresses, Cotton Tights and Socks, Sweatshirts and Sweaters, Trousers and Leggings
• Girls Shoes – Sneakers, Ankle Boots, Snow Boots, Rain Boots, Slip On, Ballet Pumps, Espadrille, Crocs, Flip-Flops and Sandals
• Girls Accessories – Beanies and Hats, Key chains, Hair accessories
• Boys Clothing – Leggings, Swimsuit, T-Shirts and Tops, Lingerie, Jackets and Suits, Cotton Tights and Socks, Sweatshirts and Sweaters, Shorts, Shirts, Trousers and Joggings
• Boys Shoes – Sneakers, Ankle Boots, Snow Boots, Rain Boots, Slip On, Crocs, Flip-Flops and Sandals
• Boys Accessories – Socks, Beanies and Hats

Inventory Size

Another thing we look at in our reviews of fashion stores is the size of their inventory; and not just the overall inventory size, but the size of each product type. This is because whatever you want to purchase, be it a part dress or casual footwear, you’ll rather not have only a few items to choose from. Having a sizeable inventory of each product type will increase the possibility of finding something that matches your taste and budget.

In this regard, Bibloo does not fully tick the box. This is because a,t the time of writing this review, we found that the store provided hundreds of styles of each product type to satisfy selection needs, but that was only in the women category, while the men and kids categories were understocked.

For example, while the women’s category had over 350 blouses and shirts, the men’s category had only about 12 shirts; while the women’s category held over 250 trousers and leggings, the men’s category held only 5 trousers and joggings; and the women’s category held over 350 jackets coats and vests, the men category had about 120 of the clothing type.

Bibloo does not offer a humongous inventory. It’s even good because too large an inventory size and searching for a product can become overwhelming, as one could be lost between choices. However, the hundreds of each product type, especially in the women’s store, is sizeable enough to ensure that your selection needs are served. For the men’s and kids’ categories, the store can do well to increase its stock.

Prices, Promotions and Payment Methods

Prices

One of the first things to consider is the prices of items in a store. This is clear that no one will be willing to pay what is perceived as unreasonable for any fashion piece. Thus, the ideal online fashion store should offer low and affordable pricing.

The best way to gauge the pricing of a store is to compare it with the competition. We’ve found that the really low priced stores have many items below the half-century mark; while in the high priced stores prices almost start at three figures and dance into the high hundreds.

Thus, Bibloo came out as a store that is not downright cheap but relatively affordable. For example, at the time of writing, we found a good number of women’s blouses and shirts that were priced at less than €50.00. Though the vast majority of blouse styles were above €50.00, only a few danced into three figures. Also, most women’s jackets, coats and vests were in the €100 – €200 range, but we still found a few styles below €100.

Women’s shorts were listed at €14.99 – €66.39; and many of the trousers went from about €50 to just above €100. It was no different in the men or kids categories. For example, only one Jack & Jones men’s trousers was under €50, and men’s shirts started at around €40.

We can go on and on, and only one conclusion can be reached – Bibloo is not flat-out cheap and affordable, but also not flat-out expensive.

Promotions

Promotions allow customers to get products free of charge or for less than the products’ full price. As a result, customers are also on the hunt for promotional offers; and the ideal online fashion stores will offer a lot of these cost-saving offers.

Bibloo does offer some promotions. However, they’re not the huge cash saving offers we’ve come to expect. For example, at the time of this writing, the website was advertising a 10% discount applies to most shirts. We didn’t find any other promotion, but a small search revealed that Bibloo run packets of them from time to time.  

You’ll have to keep checking the website to know what promotion is running at any particular time. Alternatively, you may sign up for their newsletter, and you’ll be constantly alerted to promotional offers.

Payment Methods

You want a store where the buying process is hassle-free. First, there should be a range of payment methods supported so that you’ll not have a problem with finding one that you can use to pay for your order. Secondly, the supported options should be convenient to use.

Bibloo accepts payment PayPal and bank transfers; they also accept a plethora of cards through the PayU gateway which includes Visa and Master cards. With these options, as long as you’re in the served countries, paying for your orders will not be a problem.

If you’ve checked reviews of other stores, you’ll find that many online fashion stores do not support bank transfers and PayPal. Thus, Bibloo does better relatively in terms of the range of payment methods, though support for the web wallets is still missed.

Shipping

Bibloo is based in Prague in the Czech Republic. That is where they have their fulfilment centre and the merchandise you’ll be ordering. You simply won’t be walking out with what you purchase when you place an order; rather the order will be processed and the package sent to you. So you’ll need to consider how the package will get to you – shipping. Some of the most important shipping elements to consider are shipping destinations, shipping times, and shipping cost.

Shipping Destinations

Except for an online store ships to the territory where you are resident, it will be difficult to receive delivery of orders placed in the store. Thus, you’ll want an online store to ship to many worldwide locations so that where you are resident is more likely to be covered.

Bibloo does not particularly do well in this regard because the store ships to only a few countries. The countries they ship to are Belgium, Cyprus, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.

This means that if you are not located in the European continent, you might as well look at another online store for the purchase of your fashion items. With only about 19 European countries served, Bibloo’s coverage is a far cry from online fashion stores that serve over 100+ worldwide territories.

Shipping Times

After submitting your order, you definitely will not want to wait forever to receive the delivery of your package. Thus, you’ll want stores that offer fast delivery.

In this regard, Bibloo offers two delivery options – a Standard delivery and an Express delivery. Standard delivery takes 3 – 8 working days depending on the country the package is shipping to. It takes 3 working days to deliver orders to Belgium, Denmark, and Luxembourg; it takes 4 working days to deliver to France, Latvia, Lithuania, and Switzerland; it takes 5 working days to deliver to Estonia, Ireland, Italy, Lichtenstein, and the United Kingdom; it takes 6 working days to deliver to Cyprus and Greece; it takes 7 working days to deliver to Finland, Norway, and Sweden; and it takes 8 working days to deliver to Portugal and Spain.

The Express Delivery option will deliver the package the next working day following order placement as long as the order is placed before 3:00 PM. The only exception is Cyprus, which takes 2 working days for express delivery. Having Next Day delivery available for 98% of served locations scores points for Bibloo because, in many other fashion stores, Next Day delivery is only available for domestic orders, or at best a few other locations.

Usually advertised delivery times are package transit times, that is the time it takes the carrier to move the item (after it has been dispatched to them by the store) to where you’ll take delivery of it. That means the time it takes the store to process and dispatch orders to the carrier can also affect your waiting time for the package.

One good thing about Bibloo is that they have a very short order processing time. The store reports that their items are almost always in stock, so orders are processed immediately. This is in sharp contrast to some other stores that can take up to 3 or more days for order processing.

The relatively fast order processing means that orders are processed and dispatched quickly; that adds to the relatively short transit times, and Bibloo is able to offer fast delivery. A look at the customer’s review in independent online review platforms also attests to this. Customers were largely satisfied with the delivery times of the store

Shipping Cost

A common sight in shopping sites is that customers go through browsing listings and selecting an item into carts only to abandon the cart at checkout after delivery costs have been applied to give the total spend. This shows that when shipping costs are high, the total spend on items that were perceived as acceptably priced may become unacceptable. Thus, the ideal store will have shipping costs that are as low as possible.

In this regard, the shipping costs depend on the delivery option chosen and the country your order is shipping to. For Express Shipping, Bibloo charges a flat rate of €17.00 no matter where the order is shipping to (as long as it is one of the 19 countries served).

For the Standard Shipping, the cost varies depending on the country. For orders shipping to Belgium, Denmark, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Switzerland, and the United Kingdom; Bibloo charges €8.00 if the order is under €80, but will ship it free if it’s over €80. The cost is €8.00 for Estonian Orders under €100, and free for orders over €100.

For orders shipping to Lichtenstein and Sweden, Standard shipping is €10.00 if the orders are under €100, and free for orders over €100. For Finland, Portugal and Spain, Standard Shipping is €12.00 for orders under €120.00, and free for orders over €120.00. For Cyprus, it is €13.00 for orders under €120.00, and free for orders over €120.00; and for Norway, it is €15.00 for orders under €150.00, and free for orders over €150.00.

The lowest possible shipping cost will be “zero” cost, which is free shipping. Thankfully, Bibloo offers that. Another good thing is that, unlike some stores that offer free shipping to only domestic orders, Bibloo offers free shipping to all the locations they ship to.

So as long as you are resident in a location that the store serves, you can get your package shipped to you free of charge. As is often seen with fashion retailers, there are minimum order requirements to get free shipping. Where such apply, you’ll want the qualifying order amount to be low so that you’ll not break the bank just to get free shipping.

Also, for most countries, the free shipping qualifying amount (€80+ orders) is relatively low. Granted, this is not the lowest you’ll find if you consider the whole fashion retailing business; you’ll see some stores granting free shipping to orders of $50+.

However, if you consider Europe facing fashion stores alone, this is easily the lowest free shipping qualifying amount you’ll find. This means that when shopping from Bibloo you’ll not have to break the bank or spend over the top in chase of free shipping.

Free Shipping aside, it’s also good that Bibloo charges flat rates. That is, where free shipping does not apply, the amount you pay for shipping will not increase with an increase in your size or weight. Unlike stores where you pay more in shipping for buying more; in Bibloo, as long as your buys are in one order, you’ll pay the same fees to ship a single unit.

Lastly, the shipping rates themselves are relatively fine. €8 – €15 in standard shipping cost and €17 in Express shipping cost to locations in Europe is fine by almost every standard.

Returns

When making online purchases, you’ll be relying on product descriptions and images to make your buy decision. No matter how adequate those resources are, there’s the possibility that the product delivered to you will not meet certain expectations you had of it.

Given that most fashion products are sized items, there’s the possibility that the item ordered is too small or too big and does not fit. Since you’ll not want to be stuck with an unwanted item; the ideal store should allow returns of items that customers are not totally satisfied with.

Like almost all online fashion stores, Bibloo allows returns. However, it’s important to comb the fine print of their return policy, to determine if it’s customer-friendly.

Return Process

You won’t want to be put off by a cumbersome return process; so you’ll want the return process to be as smooth as possible.

If you receive an item you’ll want to send back to the store, the first thing to do is to cancel the contract. Cancelling the contract is simply informing Bibloo of your decision to exercise your right to cancel (not necessarily the reasons for cancelling), and every cancellation should be done by a clear statement via post or email.

After informing Bibloo of your desire to cancel the contract, you can then package the item appropriately and mail it to:

Bibloo

Ringhofferova 115/1

155 2 Prague 5, Czech Republic

A copy of the receipt should be enclosed with the return package; and for fast processing of the returns, you may also choose to print, fill and enclose a “return form”, which can be accessed on their website.

Usually, we give high scores to fashion stores that provide “return labels”, because the pre-addressed and prepaid nature of the labels ease the return process.

However, though not offering return labels, the return process of Bibloo is relatively easy as well. You only need to send an email expressly stating you are cancelling, and then you mail back the return package. There is no need to explain yourself or your reasons for returning an item, or for waiting to get authorizations.

Return Window

One of the first considerations in a return policy is the return window, which is how much time you have to return an item back to the store. Stores allow a period, usually counted from when you receive delivery of the item, for you to return any item in your order; and they’ll accept and issue refunds for only items returned within the allowed period. Thus, you’ll want an extended period.

Bibloo does well in this regard. They provide that if you choose to return any item in your order, you have 30 days (from the day of receiving delivery of the order) to cancel the contract. Afterwards, you’ll have 14 days from the date of submitting your cancellation request to return the item to the store. The industry average return window is 28 – 30 days; but with the policy of Bibloo, the return window can extend to as many as 44 days (30 + 14 days).

Cost of Returns

For the same reasons you’ll want an easy return process, you’ll also want an inexpensive return process; which is, you won’t want to return an item only to be put off by the high cost of doing so.

As always we’ll like the lowest possible cost (which is zero or free returns). Unfortunately, Bibloo does not offer free returns. Some stores that do not offer free returns provide prepaid returns labels.

However, Bibloo also does not provide return labels. You’ll have to send your return package to them using any carrier, and you’ll bear all associated costs.

Apart from the ease that returns labels offer (which is, deferring the payment of return shipping till when you’re being refunded), the labels also help to check and regularize return shipping costs. Where labels are provided, the store signs an agreement with the carrier, who will factor in the total return volume expected; and the rates offered are usually discounted. That is why, where return labels are provided and made optional; most often than not, using the label is cheaper than not using it.

Thus, you’ll find that it’ll be relatively expensive to return an item to Bibloo; and this is especially so for international returns. Therefore, it was not surprising that when we checked online reviews of Bibloo on independent platforms, one complaint that kept jumping out was the “high cost of returning Bibloo items”.

Refunds and Refunds Processing

After the returned item gets to the store, they’ll process it and issue your refund. That said, you don’t want a store that takes forever for this, especially when you’ll want to use the funds. Bibloo says that they take 14 days for this. This is relatively in the “okay” region, as there are some stores that take significantly more than that to process returns and issue refunds.

Also, Bibloo issues refunds via the original payment method. This is good because it means that you’ll have your refund as cash in your account, and you may choose to go to another store for your purchase. It should be said that some stores will only give store credits for returns, and that will restrict you from using the funds in the particular store.

Another good thing about the return policy of Bibloo is that the store refunds the original shipping costs when you return an item to them. It should be said that most stores will only refund the cost of the item. But Bibloo refunds all it took to get the item in the first place, both it’s cost and what was paid for its shipping.

Customer Support

Any serious online platform must make provision for contacting them. A wise man said some years back that “everything that will go wrong, will”, and the course of things has shown that the wise man was on point. For example, no matter how plainly things are laid out, there’ll be persons who’ll still have questions; and no matter how effectively an online shop is run, there’ll be customers who’ll still have issues with their orders.

Thus, the ideal store will feature an effective customer support department that customers can contact to get the needed assistance.

Thus, the first consideration here is the number of channels that the store provides for assisting customers. As you’ll find in many stores, the first place to get assistance in Bibloo is an FAQ page on their website. The FAQ holds some of the questions that customers have asked in the past. Though, not very extensive, the page does justice to the questions that are addressed.

For direct contact, Bibloo provides a post-service, an email service, and a telephone service. You can send the company a letter using the postal address: Bibloo, Ringhofferova 115/1, Prague 5, 155 21. Because of the slow nature of feedback when using posts; a better option to contact the support department is by email.

You can send Bibloo an email using the email address: info@bibloo.com. Feedback is given within hours; however, for instant feedback, the telephone service can be called upon. You can contact Bibloo using the number: +44 20 3807 3535. 

You should know that the support service of Bibloo is only available on the working days. More so, it is not available round the clock; it is only active between 8 AM and 5 PM. We like 24/ 7 support services for worldwide platforms so that no matter your uptime (by virtue of your time zone), you’ll always get a support rep anytime you reach out to the support service.

However, Bibloo is only in Europe facing at the moment, and may not have the problem of the downtime of customers corresponding to the uptime of the support service. However, we’ll still like to see the active time of the support service window increased.

Pros:

• The store holds first quality products of many A list designer brands
• All goods in the e-store are in stock, and ready for immediate dispatch
• Free shipping is offered, and it applies to all locations
• They offer 30 days to cancel a contract followed by 14 days of returning an item to the store, which combines to give an extended return window
• When an item is returned, the store refunds not just the purchase price but also its original shipping cost
• A range of payment options is provided, and the payment process is hassle-free

Cons:

• Ships to only 19 European countries
• Customers bear all costs of returning a Bibloo item, which is relatively high, especially for international orders
• The stock of men and kids’ items is relatively low
• Customer support is not available 24/ 7

Conclusion

Bibloo is a Prague based online retailer offering fashion products for women, men and kids. Though founded only in 2015, Bibloo has developed into a robust brand, and ships merchandise to countries all over Europe.

You’ll find styles from different designer brands. The women’s category features a sizeable inventory so finding an item you like is more likely than not; but for the kid’s and men’s stores, you may come up stuck because of their relatively lower inventory size.

ALSO READ: Fashion Nova Review – Is Legit, Safe, or Scam?

Also, all items are in stock, so processing and dispatching orders is fast; fast order processing adds to relatively fast transit times, and Bibloo is able to offer fast delivery. Also, free delivery is available for all locations; and Next Day delivery is available for 98% of locations.

To guarantee customer satisfaction, returns are allowed; but you’ll have to cancel the contract within 30 days and return the item within 14 days following contract cancellation. This allows for an extended return window. Though return labels are not provided, the return process is relatively easy. The one big dent is that customers bear the cost of returns, which can get very high. However, to soothe the high cost of returns, when you are refunded, you’ll also get a refund of the item’s original shipping cost.

Have you made an order from Bibloo before? What was your experience? Kindly use the review section below to give us your Bibloo review.