BestBuyEyeglasses Review : Is Legit or Scam? 2024

This is a true BestBuyEyeglasses review. It will show you why it may be a good or bad idea to order from the store. And also evaluated what the customers are experiencing with the online store.

The name “Best Buy Eyeglasses” is revealing – this is a place where you can get all your prescription and non-prescription eyeglasses. Best Eye Glasses advertises as committed to providing customers with the best service, the widest selection of lenses, sunglasses and frames, and all at the most competitive prices found online.

This would mean that Best Buy Eyeglasses has the product, at the best price, and with the best service. A shop that provides “top quality products at best prices and with the best service” is the buyer’s delight. The big question is whether Best Buy Eyeglasses actually qualifies as a buyers’ delight, or whether their promises are just adverted blurbs. In the first place, is Best Buy Eyeglasses genuine?

BestBuyEyeglasses is a legit online store that sells Eyeglasses. It is not a scam because they will not steal your money or credit cards info. And any Eyeglass you purchase from the store is shipped to you without a problem.

This BestBuyEyeglasses review will also examine Best Buy Eyeglasses in order to provide the information that will help you answer these questions and more.

BestBuyEyeglasses review at a glance

• A Louisiana based eyewear store founded in 2004
• Offers both prescription and non-prescription eyewear
• Has one of the widest selection of lenses, sunglasses and frames
• Ships to many countries around the world
• Offers free shipping on all orders within the US
• Accepts returns made within 30 days from the date of receiving delivery
• Accepted payment methods are credit/ debit cards and mail orders
• 24/ 7 customer support is available via email (service@bestbuyeyeglasses.com) and telephone (1-800-501-4002)

What is Best Buy Eyeglasses?

There are not too many exclusive eyewear stores. Thus, it’s good to find one in the shape of BestBuyEyeglasses. The eyewear store which is headquartered in Louisiana (US) was founded in 2004 which means that they have been operating for about 15 years. However, the store is more than a fashion eyewear shop. Best Buy Eyeglasses is a registered subsidiary of Lens.com, Inc; thus they offer not just non-prescription eyewear but also prescription eyewear. In fact, the staff of Best Buy Eyeglasses is made up of eye care professionals (lab professionals to practicing optometrists) with years of experience assisting people with their optical needs.

The store promises providing the retail best service, the widest selection of lenses, sunglasses and frames, and the most competitive prices found online. The online store can be found at www.bestbuyeyeglasses.com. The website is pretty intuitive and easy to navigate. It allows you to filter products via: gender, brand, department, material, shape, color, price, lens type, and frame size. There is also a search tool which will take you to related items if you enter the keywords.

Is BestBuyEyeglasses legit?

BestBuyEyeglasses is legit. It is not a scam store. You will get your Eyeglasses just as you ordered from the store. There have never been a complaint about BestBuyEyeglasses stealing its customers money or their credit cards details for illegal activities. So, BestBuyEyeglasses is legitimate.

Product

Product Range

The ideal shop should have a variety of products. This is not to mean that the ideal shop should be a hold-it-all. Rather, when shops focus on a particular niche, they should offer a variety of items within the niche. For example, Best Buy Eyeglasses focuses on eyeglasses, and in that niche they should provide all items eyeglasses-related.

In this regards, Best Buy Eyeglasses ticks the box. The store advertises as committed to the widest selection of lenses, sunglasses and frames. Going through their selection, we find that Best Buy Eyeglasses actually lives up to this commitment, and stands out as a go-to store for prescription and non-prescription eyeglasses (lenses, frames and sunglasses).

When shopping in Best Buy Eyeglasses; you may go to the men and women categories, and from either category you may shop eyeglasses and sunglasses. You may also go directly to Eyeglasses or Sunglasses, and from there you may shop from the men section or women section. You may also visit brands and shop designers’ products.

Product categories in Best Buy Eyeglasses

The first step to buying eyeglasses is picking your frame; and Best Buy Eyeglasses offers a variety of frame shapes. These include Aviator, Cat Eye, Geometric, Oval, Oversize, Rectangle, Round, Square, and Semi-rimless.

Frame shapes in Best Buy Eyeglasses

Best Buy Eyeglasses partners with some of the industry’s most respected designers and draws thousands of frames from these designers. Apart from maintaining strong direct relationships with the leading manufacturers in the eyewear industry, Best Buy Eyeglasses also use the industry leading publications. As such, the Best Buy Eyeglasses website is constantly updated as new and exciting frames come to market. In the website, you’ll be able to get established frame styles as well as brand new sizzling hot frame styles.

The store even promises that if you see a frame at retail that they don’t have, you should just drop them a note or call one of their customer service associates, and they’ll try to make it available.

Apart from having frames in a variety of shapes and designs, Best Buy Eyeglasses offers frames in a variety of different materials. These include carbon, memory metals, metal, nylon, plastic, rubber, tech alloy, wood, and others. Frames are also available in a range of colors, include multi color

The inventory size is an important consideration when checking out online stores. A store that holds a large stock is more likely to have the variety that will satisfy your selection needs, and you’ll be more likely to find a piece that you like. Best Buy Eyeglasses is able to offer a sizeable inventory of eyewear because they draw products from a ton of designer brands. These includes Ray-Ban Rx, Michael Kors, Oakley – Frame, Tory Burch, Versace, Dolce & Gabbana, Burberry, Polo, Vogue, Ralph Lauren, Brooks Brothers, Tom Ford, and more

Designer brands in BestBuyEyeglasses

Prices and Related Policies

Prices

One of the first things that buyers look at when shopping is the prices of the items. No matter how stunning a particular piece is, no one will want to pay beyond what is deemed reasonable. As such the ideal eyewear go-to store should have products that are reasonably priced.

One of the promises of Best Buy Eyeglasses is providing the most competitive prices found online, saying that they believe “everyone should be able to afford the fashionable frames they want without having to break the bank”.

True to that promise you’ll find that prices in Best Buy Eyeglasses are relatively lower than you’ll find in many other stores (both brick and mortar and online stores). At this time of writing, their sunglasses started at $23.77 and got to $742.99; while their eyeglasses started at $4.41 and got to $972.99.

Promotions

Every buyer wants some cost saving offers. Promotions that stores run present such offers because they allow you to get items for less than their full prices. As a result, the ideal online store will run a lot of promotions.

The promotion generous online stores usually feature a lot of price slashing deals on the landing page of their website. On getting to the landing page of BestBuyEyeglasses.com, we were greeted by a “Fresh Spring Savings” deal which promises to knock off 20% from the price of select brands such as Burberry, Tory Burch, Michael Kors, and Versace. You can also shop from the Sales section and score amazing deals of up to 30% off full prices.

Best Buy Eyeglasses run different time-limited promos from time to time, so you’ll have to keep checking the website to know what promo is running at any particular time. Alternatively, you can register to receive their newsletter, and you’ll be alerted to promotional offers and other special offers.

Payment options

There is no doubt that you’ll want a pain-free buying process. To that effect, the ideal online store should support a range of payment options, so that no matter where customers are resident they can easily find a payment method that the store accepts when they want to pay for their order.

In this regards, Best Buy Eyeglasses supports the credit/ debit cards and mail order. Specifically, you can pay for your Best Buy Eyeglasses orders with Visa, Master Card, American Express, Discover Card, and Money Order. Typical of the online retailing stores, there is no support for the web wallets or crypto currencies. However, since credit cards are global options, no matter where you are resident, paying for Best Buy Eyeglasses orders should not be a problem

Warranty

The ideal store is one that backs its product. Best Buy Eyeglasses does exactly this by way of a one year manufacturer’s warranty for all frames and prescription lenses. If within one year of purchase, you notice that your frame or lenses has a defect covered under the warranty, you simply have to reach Best Buy Eyeglasses and it will be repaired or replaced free of charge. When you contact customer support to return an item covered under warranty, you’ll even be given a free shipping label so that the whole process is at no cost to you.

Defects covered by the Best Buy Eyeglasses one- year warranty

Shipping Policy

After buying anything online, it has to be shipped to where you’ll receive possession of it. Thus, in online purchases, shipping is an important consideration. The most important shipping considerations are shipping destinations, shipping times and shipping costs.

Shipping Destinations

If an online shop does not ship to where you are resident, it will be difficult to receive delivery of your order. Thus, before buying from any online store, you’ll have to make sure that the store ships merchandise to your location. In this regards, the ideal online will ship to many locations across the world. That way where you are resident is more likely to be covered.

In this regards, Best Buy Eyeglasses ships to many countries across the world.  Unlike some stores that ships to only their domestic market, you’ll be able to buy your prescription and non-prescription glasses from Best Buy Eyeglasses even if you are no resident in the US.

Shipping Times

I don’t know that buyer who will want to wait forever to receive his/ her order. In fact, fast delivery is so important that “delivery delays” is one of the biggest factors that break online stores. Therefore, the ideal online store is one that offers fast delivery.

The total waiting time for your order typically consists of two parts – order processing time (period from when you place the order to when the order is sent for shipment) and order transit time (period from when the order leaves the store’s facility to when it arrives at your door). For fast delivery, an online store would have relatively short times for both order processing and order transit.

In this regards, Best Buy Eyeglasses advertises relatively short times. The company says that they know that you want your order to arrive as soon as possible; and that as a result, they expedite every order, large and small.

They state that processing times for most items in the store is 1 – 3 business days, while other items may take 2 – 5 business days. It is added that prescription orders may take an additional 3 – 5 business days for processing. For the transit times, Best Buy Eyeglasses advertises that the Standard delivery for US orders is 5 – 8 business days without prescription, and 5 – 12 business days with prescription.

On the face of them, these are relatively fine times; and if Best Buy Eyeglasses actually deliver in these times, the store can be said to offer fast delivery. However, the many customers’ reviews of Best Buy Eyeglasses shows reveals otherwise.

For example, in Trust Pilot, Best Buy Eyeglasses has a poor rating of 2.9 out of 10 with over 77% of customers giving the company the lowest possible score. One complaint that stood out is that of delivery delays. You’ll find reviews reporting customers complaining that their package arrived too many days (sometimes too many weeks) after the estimated delivery date. There are too many of these complaints that late delivery stood out as a problem plaguing the store rather than a one-off anomaly.

It is also sad that the problem cannot be pushed onto package transit times. Thus, it would seem that Best Buy Eyeglasses themselves do not quickly process the order and dispatch the package for shipment. From some of the numerous negative reviews, it can be gleaned that, sometimes, Best Buy Eyeglasses continues to list as available items that are out of stock. As such, when customers order the items, they’ll find to their frustration that the order will take “forever” to be processed and dispatched for processing.

That said, there’s no denying that there are some exceptional eye wear in Best Buy Eyeglasses, but if you buy from them, you may find yourself waiting more than they advertise to receive delivery of your order.

Shipping Cost

Shipping cost is an important consideration in online purchase because the shipping cost adds to the purchase cost of any item in determining the total outlay. As a result, even if a particular item is acceptably priced, if the shipping cost is high, the cost of acquiring the item may be deemed unacceptably high. Thus, the ideal online store should feature shipping costs that are as low as possible.

The lowest possible shipping cost is zero, which is free shipping. Thankfully, Best Buy Eyeglasses offers free shipping, but it applies only to orders shipping within the US. Free shipping is not available for international offers. However, they do offer flat rates which mean that what you pay for shipping will not increase with an increase in the size and weight of your order. For international shipping, what you pay for shipping will depend on the particular country you are shipping to. You’ll find the shipping information displayed at checkout.

However, it would seem that the international shipping rates of Best Buy Eyeglasses are relatively high. In the independent customers’ reviews platform, you can find a couple of complaints about the relative high rates of international shipping. That said, if you are resident in the US, you’ll find joy making your purchases from Best Buy Eyeglasses because of their free shipping offer.

Returns

Online purchases are synonymous with blind purchases because you won’t get to physically assess the item before paying for them. Thus, there is the possibility that you may not be totally satisfied with the item when you receive delivery of it. When that is the case, you’ll want to be able to return the item and get another in its place or get refunded. As a result, the ideal online store should allow returns. Thankfully, like any serious online store, Best Buy Eyeglasses allow returns.

Return Process

You don’t want a cumbersome return process to force you into keeping items that you’ll rather return to the store you bought them from. Thus, you want the return process to be as easy and straight forward as possible.

The return process in Best Buy Eyeglasses is pretty easy. If you receive items that you are not satisfied with, you’ll first have to contact customer care and obtain an RMA (Return Merchandise Authorization) number and a free return-shipping label.

Then you’ll have to package the item appropriately, attach the return label on the outside of the package, write the RMA number on the outside of the package or on the return label, and then drop off the returns package with a carrier.

Return Window

Stores allow only a limited time for customers to return any item that they are not totally satisfied with; and items that are not received by the store within the allowed time are rejected. Thus, you’ll want that the allowed return window be an extended amount of time.

In this regard, Best Buy Eyeglasses does relatively well. They give a 30 days return window, which means that you have 30 days from the day of receiving delivery of your order to return any item (in it that you are not satisfied with) back to the store. 30 days is one of the biggest return windows you’ll find in the online retailing business.

Conditions of Returns

For returned products to be accepted, they must be in the exact condition in which they were received. That means that if there have been any attempt to repair the eyewear before returning it to Best Buy Eyeglasses, the company will not accept the returned item.

Also, all products must be returned with any unused warranty cards, instruction booklets, cleaning cloths, and cases (where applicable).

Cost of Returns

Just as it is with the return process, you won’t want to be forced hold onto eyewear that you’ll rather return to the store because of prohibitive return costs. Thus, the ideal online store should feature cost of returns that are as low as possible.

In this regards, Best Buy Eyeglasses like to say that they offer “free returns shipping label”. What that means is that when you will be issued your refund nothing will be deducted from it as the cost of return shipping (or as charges for the return label). This gives the impression that it is free to return unwanted items to Best Buy Eyeglasses.

But as customers will later find out (most often than not to their dismay), though return shipping is free, returns to Best Buy Eyeglasses are not entirely free. This is because Best Buy Eyeglasses charge a 10% restocking fee. Thus, when you return any item to the company, the refund you’ll be issued will be only 90% of the purchase price.

It should be said that some of the negative reviews of Best Buy Eyeglasses that can be found in the independent customers’ reviews platforms cite cost of returns. Customers complain being unsuspectingly charged the 10% restocking fee. To be fair to these customers, while Best Buy Eyeglasses makes “free returns” very visible in their website; the 10% restocking fee is less visible, and is put in the fine prints of the returns policy where it can be easily missed.

You’ll also find customers complaining about incurring heavy losses for returning items to Best Buy Eyeglasses. This would be reference to the hit that customers get for returning prescription eyewear to Best Buy Eyeglasses; the refund that the store issues for prescription eyewear is usually less by 50% of the lens price. In this regards, to be fair to Best Buy Eyeglasses, prescription lenses are custom-made and would be difficult to be resold.

Lastly, if a return package is sent to Best Buy Eyeglasses without the official Return Merchandise Authorization number, it will incur a $15.00 surcharge.

Customer Support

When using any online store, you may have some questions about their offering or service, and you’ll want ready answers from the store. Also, when you place orders and there’s an issue with the order, you’ll want to reach out to customer support service for resolution. Thus, the ideal online store should have an effective customer support service for handling customers’ questions and complaints.

In this regard, the first stop to getting answers from Best Buy Eyeglasses is the FAQ section in their website. The FAQs answers most of the questions you’ll have relating to ordering, shipping, returns, billing, prescription, and policies.

If you still need to contact a customer support rep, you can do that by email or telephone. The email address to use is service@bestbuyeyeglasses.com. For the telephone service, the number to call is 1-800-501-4002. One good thing about the support service of Best Buy Eyeglasses is that it is available 24/ 7, so you can get assistance at anytime of the day. If you’re resident at the other side of the globe from the store, you’ll also not face the problem of the support service being active only during your downtime.

It should be said that the biggest criticisms of Best Buy Eyeglasses has been their customer support service. In the independent customers’ review platforms, you’ll find statements like “worst customer service ever”, “appalling service”, and more. In fact, the low ratings of the company (Brst Buy Eyeglasses) in these online platforms stems from the perceived ineffectiveness of the company’s support service. In the many cases, you’ll find support rep seeming uninformed, not providing helpful information, or not responding to submissions.

Summary

There are not many online stores that are exclusively eyewear stores. Best Buy Eyeglasses is one of the few; and the US based store stands out as a good destination to get your prescription and non-prescription eyewear.

They draw products from different top brands in the eyewear business, and as such they are able to offer a wide selection of frames, lenses and sunglasses. Simply having the product doesn’t make a store the best; and in recognition of this, Best Buy Eyeglasses provides their product at some of the most competitive prices you’ll find in the business. They also promise the best service. In this regards, their ordering process is easy, and so is their return process. However, there seem to be a problem with delivery and customer service, as there are too many complaints of late delivery and unhelpful customer support; also the return process though easy has seen its share of sticks because of restocking fees that the company almost unsuspectingly charges.

Pros

• They offer a wide variety of designs of eyeglasses and sunglasses
• They offer free shipping (albeit for domestic US orders)
• Offer a wide 30 days returns window
• Returns is relatively easy as return labels are provided
• Free return shipping
• Offers a one year manufacturer’s warranty for all frames and prescription lenses
• Customer support is available round the clock (24/ 7)

Cons:

• They have limited payment methods (just credit cards and mail orders)
• Order processing is relatively slow causing late delivery in most cases
• Cost of international shipping is relatively high
• Collect a restocking fee for non-prescription eyewear (10% of purchase price)
• There are too many complaints of unhelpful customer support service