Bellelily Review : Is Legit or Scam? 2024

Bellelily is a fashion store where you can buy women’s Tops, Swimwear and Dresses online, and shop from more than 10000 styles at an affordable price.

Belle Lily is advertised as “an amazing online shopping destination where you’ll find dresses, tops, pants and more”. Drawing from its name, it promises to be that online fashion destination providing the products you’ll need to be that “the most beautiful woman” that Belle describes.

The big question is whether this is just an advert blurb or whether Belle Lily does have high quality, trendy fashion clothing? If it does have the product, what about its pricing; does Belle Lily offer competitive prices?

Yes, Bellelily is legit. It is not a scam because they will never steal your money or credit card info. And all the fashion products ordered from the store is shipped to the owners without a problem. But…

Does Bellelily offer top services that we’ll expect of the ideal online store (such as easy ordering, fast delivery, easy returns, effective customer support service, etc)? In the first place, is Belle Lily legit to all customers, or is it just another scam store that’ll rip off unsuspecting customers?

This Bellelily review will examine Belle Lily in order to provide the information that will help you answer these questions and more.

Belle Lily review at a glance

• Website: bellelily.com
• A China-based online women fashion store
• Provides a range of women trendy fashion products – dresses, Tops, Bottoms, swimwear, footwear, etc
• Prices are very competitive
• Supported payment methods include PayPal and Credit Cards (Visa and Mastercard)
• Free shipping is offered for orders over $69 (with Standard shipping) or orders over $129 (with Express shipping)
• Unwanted items can be returned if Belle Lily is contacted within 7 days of delivery
• Customer support is available via email (service@bellelily.com) and Facebook (facebook.com/Bellelilyboutique/)

This Bellelily review will examine Bellelily and provides you with answers to all these questions before you make any order from the store.

What is Belle Lily?

Belle is the most beautiful girl or woman at a particular event; while lily is the beautiful flower that, amongst other symbolisms, symbolizes feminity. That said; Belle Lily literally shouts of “female beauty”. True to that, Belle Lily is an online fashion store for trendy women’s wear. It holds a whole catalogue of products that include clothing, shoes, and accessories – every hot fashion pieces you’ll need to be that Belle. Belle Lily is provides popular products for both individuals and wholesalers.

Bellelily.com is an online fashion store and amazing online shopping destination where you can find dresses, tops, pants and many more! Bellelily commitment is to offer a wide range of high quality, trendy fashion clothing at stunning factory direct prices along with a class-leading customer service experience to its worldwide community of customers.

With more than 10 years of offline fashion branch experience and business connections, Bellelily claimed to have a blessed fashion trend finders and high-quality product providers. This makes its online shop Bellelily.com grow very rapid in a short time. Now Bellelily claims to be very famous all over the world.

According to Bellelily, they provide popular garments for both individuals and wholesalers. They offer a whole catalogue of products including clothing, shoes, accessories etc. Bellelily long-term-cooperated & high-quality products providers decide that they have perfect wholesale process and service.

Is Bellelily legit?

Whether an online fashion store is legit or not is something you’ll want to find out before venturing in. This is because there are just too many fraudsters out there who regularly use scam stores to rip off unsuspecting users. Thus, the big question here is whether Belle Lily is legit. The short answer is “YES”.

Our first check of a legit online store is legality. This is because stores that are 100% legal are less likely to be scams. Interestingly, Belle Lily ticks this box. Though Belle Lily is based in Hong Kong, it has links with A&KE Limited which is a Private Limited Company (with share Capital), with a registered address in the UK. Suffice it to say that a scam store will not have the backing of a 100% legal company.

Another check of a legit online store is the test of time. This is because scam stores are always short-lived. Scamming can only be for a time, as scammed customers will come out exposing the store; and with such exposure, the store will close its virtual doors and disappear. Interestingly, Belle Lily passes this test, as it has been operating for over a decade. Suffice it to say that a scam store cannot carry on ripping people using the same front for over a decade.

However, the ultimate check of a legit online store is fitness for purpose. A store is fit for purpose if it does deliver real and functional products to customers that place orders. Interestingly, Belle Lily also ticks this box. There’s no doubt that it fulfils orders by delivery real products. As we’ll find later in the complaints section, sometimes the items are not totally satisfactory. However, that does not remove anything away from its legitimacy.

That said; with Belle Lily having the markings of a 100% legal company, and having over a decade operating record of fulfilling orders, there’s no doubt that it is legit.

Is BelleLily safe?

It is not enough that an online store is legit. Though a legit store will not rip you off; if it is not safe, sensitive information that you share with it can leak out to unauthorized third parties which will leave you exposed to all the fraudsters out there. That said, the ideal online fashion store should be legit and safe.

In this regards, Belle Lily says that it appreciate and respect how important privacy is. It adds that it is 100% committed to protecting the privacy and security of its customers and site visitors. When you share sensitive information with Belle Lily, it is protected by VeriSign SSL encryption, which is arguably the highest protection commercially possible.

With the use of SSL technology amongst other measures, it is safe to say that Belle Lily is safe.

For popular and legitimate stores like Bellelily with good feedback visit Zappos review.

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Bellelily Complaints

We include “complaints” in all our reviews because what real customers have to say about an online store gives valuable insight into how well the company is. If complaints are many and frequent, then all is probably not well; but if there are just a few complaints, then the store may just be worthwhile.

For the complaints section, we looked at the top independent online customers’ reviews platforms, specifically, www.trustpilot.com, www.sitejabber.com, and www.resellersratings.com. Interestingly, in these platforms, Belle Lily comes out with a rating that is above average. For example, at the time of writing this review, in Sitejabber, Belle Lily was reviewed by 581 customers, and scored 2.9 out of 5; in Trustpilot, it was reviewed by 664 customers, and scored 3.0 out of 5; and in Resellers Rating, it was reviewed by 221 customers, and scored 8.1 out of 10.

Yes, there are many positive reviews on the platforms; but some complaints stood out. These included: poor quality items, difficulty with returns/ refunds, and no resolution for lost orders.

Poor Quality Items

One of the most frequent complaints about Belle Lily is receiving delivery of poor quality items. For example:

• Angela Singleton in Trustpilot says “First I’d like to say I only gave 1 star because I had to. If I had a choice I wouldn’t have given any. I ordered a “sweatshirt” for a Christmas gift. When I received my order I was completely shocked to see that this was definitely not a sweatshirt…”
• Brittany Cotton DuBroc in Trustpilot says “I recently purchased a dress from BelleLily from an ad I saw on Facebook. I wish I would have read the reviews first… The dress pictured looked to be made out of cotton. The dress I received looked to be made out of cheap costume material. It wasn’t the same dress depicted but a terrible knock off. Luckily I’m only out $20, but beware and take the time to research where these items are shipping from. It seems that you can’t really trust anything coming over from China being as described”
• Melissa Jones in Trustpilot says “…I ordered from BelleLily & they sent me a bunch of half sewn poor quality clothing. I ordered 8 items, out of all 8 NONE OF THM WERE WORTH ANYTHING. Nothing was sewn properly; the arms of my shirts and jackets were one longer than the other. It was cheap quality poor sewing! I’m out of my 120.00 I offered to send the items back for a refund and they refuse…”
• Cynthia McClarigan in Trustpilot says “This Company is a complete joke. I ordered 9 items and not one of them is what I was led to believe I was ordering. Everything is cheaply made and looks ridiculous. It ships from Hong Kong. I should have researched the company before I purchased. Apparently, there is no return/ refund policy”
• Michelleisasc in ResellerRatings says “Clothes look beautiful online and cheap in person”. The review continued “I am extremely disappointed after spending $190 on my items. Seeing the photos on their site and receiving the subpar items in person I am shocked and disappointed. Do not purchase from this company!”

As the reviews show, the “poor quality” complaints take different forms. The most common one is that items received sometimes differ significantly from what was pictured that informed the buy decision. There are just too many of this complaint that it comes out as a real problem, and not just a one-off or coincidental occurrence. That said, when you order from Belle Lily, there is a real chance that what you’ll receive will differ from what was described or pictured in the product description page.

Another face of the “poor quality” complaint is that some items received are found to be made from poor quality materials or poorly made.

Difficulty with Returns and Refunds

One of the most popular complaints about Dress Lily is that it’s difficult to return items and get refunded. For example:

• Angela Singleton in Trustpilot continued “…I immediately messaged on Facebook and emailed, and now they are giving me a hard time with a refund. They have asked me numerous times to keep the order and they will give me a 10% refund towards another order. No thanks. I want my money and you can have whatever this is back. When I keep refusing to accept their 10% offer they have gone up to 25% and still asking me to keep the item. The last message I received was information on how to return the order. My package came from California but they want me to send it to China! No thanks. Take back your garbage and give me my money back. Beware ordering from this company”
• Alex Meisner in Trustpilot continued “…Returns are also equally as impossible because they make you return it to Hong Kong at your own expense. I should have read the reviews before I ordered…”
• Roseorrico in Reseller Ratings says “…I asked to return the products for a refund but they kept saying it would cost more money to ship it back and refuse to refund my account and take back their product. If you buy from here, their policy is no returns no refunds. FYI, no it won’t cost more money to ship it back, I looked into it. They only tell you this to keep your money so you are left with their very cheap product. Any real retail store would stand by their product and take it back to make their customers happy…”

The “difficulty with returns/ refunds” complaint comes in different forms. First, is that the return shipping address is in China. Customers who want to return an item will face having to ship the return package all the way to China, which means that return shipping costs will be very high.

In this regards, Belle Lily does not make it known in its website that the return shipping address is in China; this all-important information is not even stated in its return policy. So many customers do not know that return shipping costs will be prohibitive until it is too late.

Another issue that many customers had with the return policy is that, where a return is being requested for sizing difference, Belle Lily requires that customers take pictures with the clothing as evidence to support the claim. The reviews show that many customers were not happy with having to take pictures, as they just wanted the return to be authorized. When no picture evidence is provided, Belle Lily does not authorize the return. The result – customer go shouting that Belle Lily is a scam for refusing them return. To be fair to Belle Lily, it clearly states in its return policy that, where applicable, return requests should include “message pictures”. It clearly does not offer a “no questions asked” return policy.

That said, if you’ll want an online fashion store where you’ll not have to explain yourself when returning an item in your order, Belle Lily is definitely not your destination.

Also, another part of the “difficulty of returns/ refunds” complaint is that using the high return shipping cost as a weapon, Belle Lily actually does its best to talk customers out of making returns even when it is established that the items are subpar.

As can be seen from the customers’ reviews, sometimes even after it is established that the items are subpar, Belle Lily will offer that the customer keeps the item and get a 10% refund towards the next order; and if that is rejected, Belle Lily usually increase the offer to 25%. If the customer insists on returning the item, then he/ she will have to bear the high cost of shipping the item to the China return address.

No Resolution to Lost Orders

Another complaint about Belle Lily that is common in the online platforms is that it does not offer any help if you do not receive delivery of your item, especially if it claims that the item was delivered. For example:

• Hadie H in Sitejabber says “Says item delivered, yet never received it… was told someone probably stole it then so I needed to contact local police… funny thing is it was supposedly delivered to my P.O. box which cannot be broken into! No one can get into it [to] steal from a P.O.box, so gtfo with that bs”
• Alisha P in Sitejabber says “Warning!!! Do not shop from this company. My package was shipped on the 10th and still don’t have it; it’s lost and they won’t do anything. They say it’s been delivered. To whom I have no idea and it’s my job to contact the post office or law enforcement!! What a joke; do not order from them”
• Chandra S in Sitejabber says “6 months of back and forth emails about not receiving an item they say was delivered. They refuse to trace on their end (has to be done by the shipper) and said to contact the local police…”

There’s no doubt that it’ll be frustrating as a buyer to not receive delivery of your order only for the retailer to maintain that it was delivered, and not do anything about it. We also understand the position of Bella Lily because dishonest customers can easily misuse any resolution for supposedly lost items in scamming retailers.

That said; there are just too many cases of “lost orders” that is a significant problem with Belle Lily. So if Belle Lily will not offer any resolution for lost orders, then it should at least look into preventing the issue of lost orders.

Below are Bellelily complaints and feedback from customers:

• Kate says:

“I haven’t received my order yet, so I can’t rate on the items yet. What I can talk about is how pleasant and helpful the customer service was. I had ordered an item and received an email after ordering that the item was sold out. With that being said they proceeded to tell me I could choose another item and they would take care of it. The item I chose in place of the one I couldn’t get because it was sold out was a little more expensive. They covered the cost and made a small inconvenience have such an easy and pleasant fix. Thanks so much Belle Lily!”

• Rose says:

“It actually took me 4 months to receive my item due to the mail carrier service, however; Belle lily stayed in contact with me for 4 months straight until the package was in hand. I am very pleased with my adorable shirt and pleased with the fast and helpful customer service! Thank y’all so much.”

Morgan Says:

“Ordered 5 shirts from there about 6 weeks ago. After they arrived, which took a while, all the shirts were different sizes even though they all were xl. Some shirts fit, some did not. So I contacted them and they made me measure each one with a tape measure and send in the pics. After I did everything they said, they offered 10% of my cost back. What?! Are you kidding me?! They don’t fit, I can not wear them. Not to mention, their fabric is different and nothing has tags, so your not even sure what it’s made of and how to wash it. Never, ever have I work with a company like this. Awful!”

Mary says:

“I don’t even want to give them one star. They are horrible to order from. They “sent” my shirt out on the 4th and it says 15-25 days well it’s been well over 25 days. I’ve tried contacting customer service and they just say they can’t track my package because it’s free shipping. And I even ordered it a month before that but they were out of stock I will never order from them again”

• Jennifer says:

“Items didn’t take too long to arrive but when they did I was so disappointed. They were cheaply made and very tacky. Not at all what I paid for. I believe these items were to come from America as the website led you to believe and they came from China. Had I known this I would have never have ordered from them. The company won’t even accept returns either. My fault for not reading and examining the website. Lesson learnt and will not be making the same mistake. I feel completely ripped off with items I would never ever wear due to quality. Either these items were photoshopped or remade In the cheapest nastiest material available because what arrived didn’t reflect the photos I had seen. On the whole very disappointed. Rant over!”

• Kate says:

“Don’t buy from them! I contacted customer service first (going straight to the person) before I would write a review, but the clothes I ordered smelled so bad of smoke that my asthma triggered and the size and material were nothing like what was advertised! The coat I got was two sizes too big and made me look pregnant-stay far away from this company they don’t accept refunds.“

Products

Many shoppers want the one-stop store where they can get all their related fashion needs in one place. This is first of all convenient, as it saves them time and effort of having to check other stores. Also, it comes with cost savings, as you can get large order discounts, or paying to ship one order instead of paying to ship different orders from multiple stores. That said, in being a one-stop store, the ideal online fashion store will have a wide product range.

Belle Lily does relatively well in this regards. It focuses on women clothing, and it provides a good range of these. The product categories (as well as the products you’ll find in each category) are as follows:

Bellelily Tops:

Bellelily Swimwears:

  

Bellelily Dresses:

Bellelily Bottoms

Bellelily Denim

Bellelily Sweater and cardigans

Bellelily Activewear

• Tops – Tanks, T-shirts, Blouses, Shirts
• Swimwear – Bikini Sets, One-Pieces, Tankinis, Cover-Ups
• Dresses – Mini Dresses, Casual Dresses, Maxi Dresses, Floral Dresses
• Shoes – Flats, Sandals, Heels, Slippers, Sneakers, Wedges, Boots
• Jumpsuits & Rompers
• Sweaters & Cardigans
• Hoodies & Sweatshirts
• Lingerie & Sleepwear – Bras, Panties, Sleepwear, Shapewear
• Home & Garden – Home Décor, Kitchen & Dining, Bed & Bath, Pet Products, House Organization, Festive & Party Supplies
• Accessories – Socks, Jewelry, Hats

However, in our opinion, these products of Belle Lily are not the superbly gorgeous “special occasion” fashion pieces, but superbly gorgeous casual wears.

How to measure your size

Women Clothes

a) Bust

• *This is not your bra size!
• *Wear an unpadded bra (your dress will have a built-in bra)
• *Relax arms at sides
• *Pull tape across the fullest part of the bust

b) Waist

• *Find the natural waist
• *This is the smallest part of the waist
• *Usually about 1 in. above belly button
• *Keep tape slightly loose to allow for breathing room

c) Hip

• *Find the widest part of the hips
• *Usually about 7 in. below natural waist
• *Tape should brush across both hipbones

d) Inside leg length

 

Pricing and Related Policies

Pricing

In every purchase, shoppers will want to get the best deals possible. Thus, the ideal online store will feature prices that are as low as possible.

In this regards, Belle Lily says that its commitment is to provide a wide range of high quality, trendy fashion clothing at stunning factory direct prices. Thankfully, it does live up to this as its items are competitively priced. For example, at the time of writing this review, the vast majority of dresses listed were under $20; Tops were also similarly priced.

Promotions

When shopping, promotions give customers the opportunity to get products for less than their going rates; so shoppers easily gravitate towards online stores that offer a lot of promotions.

Thankfully, Belle Lily also ticks this box. As every promotion generous online fashion store, on getting to the landing page of the website, we were welcomed by a lot of offers. At the time of writing this review, some of the promotional offers running include:

• $5 off orders over $69 (with code MC5)
• $15 off orders over $119 (with code MC15)
• 5% off orders over $49 (with code BE 05)

Like every promo, the offers of Bella Lily are time-specific and run for only a limited time period. Thus, you’ll have to regularly check the website to know what promo is running at any one time. Alternatively, you can submit your email address in registration for the Belle Lily newsletter, and you’ll receive email alerts of offers and deals. Interestingly, you’ll get 10% off your next order for simply for subscribing.

Payment Methods

You’ll want a hassle-free experience all through, including payment. Thus, you’ll want to find a range of convenient payment methods. Thankfully, Belle Lily ticks this box. It supports 3 payment methods. You can pay using PayPal standard Payment; you can pay via PayPal Credit Card, and you can pay via Credit cards (Visa and Mastercard).

Also, Belle Lily supports a range of international currencies. Thus, in many countries, you’ll not have to worry about currency conversions.

Shipping

When you place an order in an online store, the product will have to be shipped from the store’s facility to your shipping address. Thus, shipping is an important consideration in any online purchase. Amongst other things, you’ll have to consider whether the online store directly ships merchandise to your location, how long it’ll take (from when you place the order) to receive delivery of it, and how much the delivery will cost.

Shipping Destination

In fact, this is one of the first things to check for in an online store that you plan to use, because if the store does not directly ship to your location, placing an order may be impossible, and where possible it’ll be unnecessarily difficult (through the route of freight forwarders) to receive the order. That said, many shoppers will want world-facing online stores, so that their location is more likely to be served.

In this regards, Belle Lily is not exactly the world facing the online store. However, it ships to some 30 countries of the world. This include Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Russian Federation, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and the United States.

That said; if you are not resident in any of these 30 countries, you’ll want to look at some other online fashion store for your fashion needs.

Shipping & Delivery Time:

After placing an order, online shoppers will not want to be waiting forever for the item to be delivered. Thus, the ideal online store should feature fast delivery.

Typically, delivery time is made up of order processing time, and package shipping time. The former is how long it takes from when the order is placed to when the item ships, while the latter is how long it takes from when the item ships to when it arrives at the buyer’s address. For fast delivery, order processing and shipping times should both be fast.

In this regards, Belle Lily says that its average processing time is approximately 4 business days. This is relatively fine, as there are stores with longer. However, Belle Lily warns that if your order includes “hot items” experiencing stock availability issues, the order may take between 5 – 10 business days to process. Now, that’s definitely a relatively long processing time.

With regards to the second part of delivery time, how long it’ll take your order after it ships to arrive at your door will depend on your country, and the shipping method selected. Belle Lily supports two shipping methods – Standard Shipping and Express Shipping.

The shipping times for each method are as follows:

• Standard Shipping: 10 – 12 business days to the US; 10 – 15 business days to Canada; 4 – 7 business days to the UK; 6 – 10 business days to Australia; 10 – 20 business days to other countries
• Express Shipping: 3 – 7 business days to the US, Canada, the UK, and some European countries (Germany, Italy, Portugal, Poland, Norway, and Finland); 6 – 10 business days to Australia; and 8 – 15 business days to other countries

Shipping Cost

In every online purchase, shipping costs are added to items’ price in calculating the total acquisition costs. Thus, when shipping costs are too high, even items that are acceptably priced can easily become too expensive to acquire. That said; the ideal online store will have shipping costs that are as low as possible.

In this regards, the shipping is also dependent on the selected shipping option. Shipping cost is $4.99 for Standard Shipping; and $9.99 for Express Shipping. This shows that shipping costs are relatively okay in Belle Lily.

However, the lowest possible shipping cost is $0.00 (that is free shipping). Thankfully, Belle Lily also offers free shipping. Free shipping applies to every Standard Shipping order over $69, and to every Express Shipping orders over $129.

The free shipping offer makes for good reading. First, it applies to both shipping options. Many online fashion stores with free shipping offers do not apply it to their expedited shipping methods, but only to the relatively slower “standard shipping”. Secondly, the free shipping offer of Belle Lily comes with a relatively low minimum purchase requirement. Orders of $69+ get free standard, but some other stores will require you to hit three figures to get free standard shipping. Lastly, the free shipping offer is available to every location served.

Returns

Sometimes, online shoppers receive delivery of their order and are anything but satisfied. That said; so that hard-earned money will not go into an item that is unwanted, the ideal online fashion store is one that allows customers to return any item that is not totally satisfactory (and get a replacement or a refund of payment).

Thankfully, Belle Lily ticks this box. It says that if something does not meet your expectation, it’s committed to doing its best to find a solution for you.

Eligible Returns

However, for various reasons, it is not everything that is purchased in an online store that can be returned to it. That said, you’ll not want too many return restrictions so that you’ll not be stuck with items that you cannot return.

In this regards, there is nothing out of the ordinary in the return restriction of Belle Lily. The items that cannot be returned to Belle Lily include bodysuits, lingerie & sleepwear, swimwear, jewellery, and accessories. Many of these are restricted to health/ hygiene reasons.

Even eligible items must meet certain conditions to be accepted when returned. They must be in their unused condition, with original tags intact, and in their original packaging.

Return Process

The frustration of receiving an item that you’ll want to return is enough; you won’t want more frustration from a difficult return process. Thus, the ideal online fashion store should feature an easy return process.

In this regards, BelleLily does so-so. First, any item returned without contacting Belle Lily will not be accepted. Thus, upon receiving an item that is not 100% satisfactory, the first thing is to contact Belle Lily about it. Also, Belle Lily does not have a “no questions asked” return policy, so when requesting return authorization, you’ll have to state the reason for wanting to make the return. You’ll also need to attach pictures to support your claims.

The customer support service will review your return request, and if approved, you’ll receive an authorization email that’ll carry return instruction (including the return address). You can then proceed to package the item appropriately, and ship back to the return address.

Return Window

Also, won’t have forever to decide on returning a Belle Lily item. Online stores only accept back items that are returned within a specified time frame. Thus, you’ll want an extended return window so that you’ll not run the risk of the item getting back to Belle Lily late and being rejected. That said, Belle Lily allows 7 days from receipt of the item to contact them about returns.

Cost of Return

You definitely will not want to return an unwanted item only to be faced with prohibitive costs. Thus, the ideal store should feature return costs that are as low as possible. One form of “cost of return” that you’ll find in online stores is restocking fees. Thankfully, Belle Lily does not charge restocking fees.

Another form of “cost of return” is the return shipping cost. Some stores also waive this for their customers; unfortunately, return shipping costs apply in Belle Lily. That is; the return shipping fee is at customers’ own expense.

Return Processing and Refunds

After shipping the return package, you won’t want to be waiting forever for your refund to hit your account. Thus, the ideal online fashion store should feature fast processing of return and issuance of refunds.

Belle Lily advertises that all its returns are processed within 7 days upon receipt of the return package; and that after processing refunds are issued immediately. However, there’ll be a waiting time for the funds to reflect in your account. This waiting time is usually 3 – 7 business days, depending on your bank or card issuers. These are relatively fast times.

However, as we’ll find in the complaints section, Bella Lily is not known for swiftly processing returns and issuing the refunds.

Customer Support Service

It is not always smooth sailing. For example, you may have issues with your order, or you may simply have questions. Thus, the ideal online fashion store should have an effective customer support service for answering the questions and resolving the issues that its customers will have. 

Online platforms usually provide needed assistance via self0help online resources and direct contact help. Belle Lily does likewise. For self-help, it has an FAQ page which holds articles that answers many of the questions that users have asked in the past. To aid navigation, the detailed FAQ page is arranged by the following topics: Order Issues; Payments, Promos & Coupons; Delivery; Returns & Refunds; Product & Stock; and Technical.

To directly contact a customer support rep of the fashion store, Belle Lily supports an email service and a Facebook service. The email address to send your support submissions is: service@bellelily.com; while the Facebook page is: www.facebook.com/Bellelilyboutique/.

Belle Lily promises to answer all submissions quickly with 48 hours. However, the customer reviews suggest that Belle Lily does not live up to its promised 48 hours response time. This makes the absence of instant feedback channels (like telephone service and live chat) even more painful.

Pros

• Offers a good range of products – Tops, bottoms, swimwear, accessories, etc
• Offers competitive prices
• Offers a lot of price slashing promotions
• Offers free shipping to all locations served
• Minimum purchase required for free shipping is relatively low ($69+ for standard shipping, and $129+ for Express shipping)
• Where free shipping does not apply, shipping rates are relatively low
• Supported payment methods include PayPal and Credit cards (Visa and Mastercard)
• Customer Support is available via email and Facebook

Cons

• Prohibitive return shipping cost
• Too many complaints of poor quality items
• Too many complaints of not getting return authorization and refund
• Telephone service is not supported for contacting its Customer Care

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Conclusion

Belle Lily is a legit store that promises to provide high quality, trendy fashion products that’ll make you the most beautiful girl (or woman) at an event. It does provide a range of women clothing that includes Tops, Dresses, Bottoms, and Swimwear. Another promise that Belle Lily lives up to is to offer products at stunning factory direct prices. It’s actually a destination for budget-conscious shoppers, as its products have prices that are low and affordable (think of the under $10 dresses or Tops).

BelleLily ships to a couple of countries. It offers free shipping to every location, and this comes with a relatively low minimum order requirement. If you are not totally satisfied with your order, it promises a resolution if contacted within 7 days of delivery.

However, there are many complaints of delivered items being of poor quality. Thus, you just may receive delivery of your order and find it overwhelmingly unsatisfactory. Also, getting return authorization is not as easy as customers will want. More so, when returns are approved, you’ll face high return shipping costs as the return address is in China. Lastly, even when the item is shipped back, actually getting refunded often take longer than expected.

If you hit the brick wall, Belle Lily can be contacted via email and Facebook. The absence of instant feedback channels is made worse as response time is usually way longer than the 48 hours that is advertised.

Have you purchased any item from Belleville before? If yes, kindly use the review form or comment section below to give us your Bellelily review