Aerosoles Review 2024: Is It Legit or Scam?

Aerosoles is a women’s shoe store based in the United States. The brand was established in 1987, which means it has been operational for around 32 years. Despite constant ownership changes and even bankruptcy filings, Aerosoles has weathered the ups and downs of retail business.

They are still a go-to store for women’s comfort shoes, though. They continue to be the most popular comfort footwear brand, with a comprehensive product range that includes leading fashion designs and meets every possible scenario.

Aerosoles believes that “style” and “function” aren’t mutually exclusive; and that you shouldn’t be compelled to pick between the two. Your footwear should look attractive while also helping you feel good, not hurting you and not making you want to change your feet.

Aerosoles is leading the charge in designing shoes that are both fashionable and comfortable, following this “fashion plus function” idea. As a result, the business has been able to set itself apart from the competition. Aerosoles is not simply another women’s footwear company; they’re also recognized for their comfort shoes.

The business’s website is www.aerosoles.com, and it may be found there. Only people who are at least 18 years old can browse the website.

If you fulfill the age requirement and are a resident of one of the countries that the store delivers to (discussed in later section of this review), you may go to the website and place your order.

The website is mobile-friendly, so you can browse it on your phone or tablet and still get a great experience. You may browse all listings, add items to carts, make an purchase, and keep track of the order.

Aerosoles is more than just good looks. They provide the perfect combination of performance and fashion to make your day a little brighter, with their high-quality footwear that’s also comfortable! As one would expect from this store name “Aerosole” means feeling safe when you walk on them thanks in part because it has been tested by doctors for healthy soles

Aerosoles is a legit online fashion store. It is not a scam because the store does not take customers’ money without giving them their products. And there have never been complaints about stolen credit cards details or illegal credit card charges

Is it possible to find stylish shoes that also feel wonderful at Aerosoles? Is their “style and performance” purely for marketing? If they do have the merchandise, can they also deliver the service we would want from an excellent shoe store (such as fast delivery, simple returns, and competent client care)? Is Aerosoles a trusted brand?

The first thing we’d like to say is that this Aerosoles review is not a paid advertisement. This Aerosoles review will go over Aerosoles in order to provide the knowledge necessary to answer these questions as well as other queries.

Aerosoles review at a glance

• The website is www.aerosoles.com
• The company is a US-based women’s shoe retailer founded in 1987
• They provide a range of women’s shoes (almost every style and colour)
• They are better known for their innovative shoe technologies that feature superb comfort
• Payment option includes PayPal and credit/ debit cards (Visa, Master Card, Discover, American Express)
• They ship to the US, Canada and about 150 other international locations
• They do not offer free shipping
• For returns, they offer 90 days from the original purchase date (30 days to get refunded via the original payment method; and 31 – 90 days for store credits)
• Customer support is available through email, post, telephone, and fax

Is Aerosoles legit?

Yes, Aerosoles is legit. it is not a scam. There are just too many fake stores using the internet to rip people off. Their modus operandi is usually: putting up a fancy site listing non-existent goods, luring people in to place orders and pay for these non-existent goods, then making away with the payments and never delivering. Thus, before thinking of making a payment in any online store, it’s important to make sure that the platform is legit.

In this regard, there is no doubt that Aerosoles is legit. The legitimacy of an online store can be determined from two perspectives, namely legality and fulfilment of orders. In the first case, Aerosoles comes out as legit becomes the online store is owned and operated by a legal entity – Aero AG Holdings LLC. That makes Aerosoles a 100% legal company. Suffice it to say that fake stores do not go through the trouble of company registrations.

The second perspective of legitimacy is the fulfilment of orders. It’s been said that fake stores do not fulfil orders simply because they cannot. Their set-up means there is no merchandise to be delivered. However, the path Aerosoles tread is in sharp contrast to that.

First, the store has a fulfilment centre in New Jersey which holds thousands of merchandise; the existence of the physical merchandise and the delivery mechanism means that Aerosoles have the capacity to fulfil orders. Secondly, the store has a track record of fulfilling orders as evidenced by its over 30 years of operation. Suffice it to say that in the online retailing business, a store that does not fulfil orders will disappear faster than a mist.

Thus, since Aerosoles is operated by a 100% legal company and has over a three-decade-long record of fulfilling orders, there’s no doubt that the online store is legit.

Is Aerosoles Safe?

Aerosoles is also a safe fashion store. It’s a no-brainer that if you don’t want to be ripped off you should shop with only legit platforms. However, you can still be ripped off if the legit platform you use is not safe. Safety, in this case, is that the online store is able to protect the information that you share with it, and prevent the information from falling into the hands of unauthorized third parties.

When using an online store, you’ll share information such as credit card details and personal information; you really don’t want cyber criminals successfully hacking the store and intercepting such sensitive data. Thus, the ideal online store should not only be legit but also safe.

Aerosoles says that your privacy is a priority and that they have procedures intended to help ensure that your personal information is handled in a safe, secure, and responsible manner. One of such procedures is the TLS (Transfer Layer Security) technology.

TLS is authenticated by GeoTrust, an independent agency, to encrypt every credit card information before it is transmitted over the internet to the servers of Aerosoles. Suffice it to say that while SSL is what most stores in the industry use for secure connections, the SSL security protocol is actually a predecessor of TLS. With the use of this technical security measure, there’s really no doubt that Aerosoles is safe.

Product

Product Range

One of the first things about a shop is the product range. In this regard, the ideal shop should be a one-stop shop with a wide range of products. As we have always maintained, this does not mean that the shop should be a hold-it-all. Even when shops have a niche, they can provide a variety of items in their niche.

For example, for a shop whose niche is shod retailing, I’ll bet that you won’t want to walk into the shop and have to choose between only heels and flats; you’ll want boots, sneakers, sandals, and other shoe styles.

In this regard, the niche of Aerosoles is shoes, specifically women’s shoes. Suffice it to say that Aerosoles ticks the product range box because the store offers a variety of women’s shoe styles. The shoe categories you’ll find in their website (and the different items you’ll find in each category) are:

• Sandals – Casual sandals, Dress sandals, flat sandals, and wedge sandals
• Flats – Ballet flats, Mocs and Loafers, Dress flats, Sports and Sneakers, Classics, Wide width flats
• Heels – High heels (over 3” and over). Mid Heels (2” – 3”), Low Heels, Wedges, Wide Width Heels
• Sneakers – Lace-up, Slip-on
• Boots and Booties – Ankle boots, Dress boots, Casual boots, Tall boots, Rain boots
• Martha Stewart – On the farm, casual weekend, Al Fresco

Aerosoles Video:

Inventory size

While it’s good to have a variety of product types, it’s even important to have a good number of each product type. It’s a no-brainer because instead of having to choose from only a few items, you’ll want to have a large pool. With a large inventory, you’re more likely to find that style or colour that you desire, as well as that matches your budget.

Aerosoles also tick the box in this regard. They do not provide an overwhelmingly large inventory size, but you’ll find a large number of items in each product section to serve all your selection needs. For example, at the time of writing, there were about 40 styles in the Heels section, about 40 in the Flats section, and about 22 styles in the Boots and Booties section; it should be noted that almost all the styles were available in multiple colours. Thus, the particular number of items in each style section increases exponentially.

Product Quality

When it comes to shoes, one of the first metrics of quality is comfort. This is because no matter how stylish footwear is, you don’t want it hurting you. In this regard, Aerosoles flies highest. As mentioned earlier, the brand is better known as a comfort footwear brand.

Thus, their products are packed with core comfort technologies – innovative features that make you feel good. For example, you’ll find: “Heel rest technology” that features custom designs that distribute weight towards your heel and away from the ball of your foot; cushy foam footbeds that provide top softness and comfort, “Diamond pattern soles” that absorb impact with every step; and more.

And if you’re more interested in durability; you’ll find that Aerosoles shoes also tick the box. In a lot of customer reviews on independent online platforms, we found customers commenting that not only are Aerosoles shoes comfy but are also sturdy and that the shoes seemingly lasted for ages.

Price, Promotions, and Payment Options

Price

One of the first things customers look out for is the prices of items. While there are persons who’ll be willing to pay a little extra for some perceived quality, no one will want to pay unreasonable sums for any merchandise. Thus, you’ll want a store that gives you items at reasonable prices.

In this regard, Aerosoles does relatively fine. They are not known for offering the best (read as lowest) shoe prices, but they are known for offering good prices given the quality of their items.

For example, at the time of writing this review, we found Aerosoles’ Heels priced at $79.99 – $120, flats were priced at about $40 – $100, and Boots and Booties start around $44.95 and went into the early one hundred.

We’ve seen shoe stores with prices easily doubling those in Aerosols. Thus, while Aerosoles may not be your cheap and affordable shoe shop, if you want good quality and super comfy shoes at reasonable prices, there’s no reason why you shouldn’t look at Aerosoles.

Promotions

Simply put, promotions are cost-saving offers. Promotions allow you to get certain items in a store for free and most others for less than their full prices. Thus, it’s only natural that customers will want a store that runs a lot of promotions.

Aerosoles ticks the box in this regard because they run a lot of promotions from time to time. At the time of writing this review, some of the promotions on offer include 20% off new arrivals; up to 70% off selected styles in their outlets; 30% off sales and clearance styles; and free US Ground shipping on orders over $75.

As mentioned; the promotions are time-specific, and are active only within a time window. Thus, you’ll need to keep checking the Aerosoles website from time to time to know what particular promotion is running at any particular time.

Payment Options

You’ll want it to be easy when making payment for your order no matter where you are resident. The first part is being able to find a payment method to use no matter where you are, and the second part is for the chosen method to be convenient. Thus, you’ll want an online store that supports a range of payment methods.

In this regard, Aerosoles supports a variety of credit/ debit cards and PayPal. The cards that you can use in paying for your Aerosoles order include Visa, Master card, American Express, or Discover card. Apart from PayPal, and the credit/ debit cards, you may also use Aerosoles gift cards and Aerosoles store credits.

Online fashion stores do not break the roof with payment options supported, so it’s not surprising that Aerosoles supports only the cards and PayPal. However, given that these are global options, you should have no problem with paying for your order using any of the supported countries. 

Shipping

Online shops differ from brick and mortar stores in that you won’t simply walk out of the store with your package. Rather, the package will be shipped to where you’ll receive delivery of it. This means that shipping is an important consideration in online purchases. Some of the shipping elements to watch out for include shipping destinations, shipping cost and shipping times.

Shipping Destinations

These are the locations that the online shop ships to. If the shop does not ship to your location, it’ll be difficult to receive delivery of your package. Thus, you’ll want a store that ships to as many worldwide locations as possible so that where you’re resident is more likely to be covered.

In this regards, Aerosoles ships to the following countries: Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Brazil, Brunei Darussalam, Bulgaria, Cambodia, Cape Verde, Cayman Islands, Chile, China, Christmas Islands, Cocos (Keeling) Islands, Colombia, Cook Islands, Costa Rica, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Great Britain, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Korea (South), Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montserrat, Morocco, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Islands, Norway, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Reunion, Romania, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and The Grenadines, Samoa, San Marino, Sao Tome and Principe, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Tuvalu, United Arab Emirates, United Kingdom, Uruguay, Vanuatu, Vatican City State, Virgin Islands, Wallis and Futuna Islands.

The above shows that Aerosoles ships to some 150 countries across the globe. This is definitely not the best coverage, but it’s a wider coverage than most stores can muster.

Shipping Times

After placing your order, you won’t want to wait forever before it is delivered to you. Thus, you’ll want a store that features fast delivery.

In this regard, Aerosoles does the typical, which is offering a couple of delivery options for domestic orders, and only one option for international orders. Thus, for US orders (especially those travelling to any location in the continental 50 states), you may choose from shipping options that include Standard Ground Delivery, 2 Day Air Delivery, and Next Day Air Delivery.

For the Standard Delivery, the order takes 2 – 5 days in transit. This means that when expecting your order, you’ll have to factor in how much time it takes the company to process your order before dispatch. Their order processing time is within 2 business days, which means that your Standard US order may take any time between 3 and 7 business days to get to you.

The other delivery options are express options; their names are suggestive of how long it’ll take to receive delivery of your order. With the 2 Day Delivery, you’ll get your package in 2 business days; and with the Next Day Delivery, you’ll get your package the very next business day following order placement. With these express options, the order processing that applies is also express.

Orders placed before 12pm (Eastern Time) are shipped the same day, while orders placed after 12 pm or on weekends are shipped the next business day. However, express delivery is not available to Alaska, Hawaii, the US territories and military addresses (APO/ FPO).

It should also be said that orders to US military addresses may take up to 3 weeks to be delivered. For international orders, it’ll depend on the country that the order is travelling to. Canada orders typically take 3 – 7 business days after the orders are shipped to be delivered, while other international orders may take as many as 7 – 10 business days.

Shipping Cost

It’s no news that many customers abandon their shopping cart at checkout, and it’s also no news that one of the main reasons for that is high shipping costs adding to the purchase cost to make the total expenditure unacceptable. Thus, you’ll want a store that features shipping costs that are as low as possible.

In Aerosoles, the shipping cost depends on the delivery option chosen (where applicable), and also on the total amount of your order. The latter means that what you pay for shipping increase with an increase in your order.

For domestic US orders below $50: standard shipping cost $7.50; Standard Shipping to Alaska, Hawaii and the US Territories cost $12.50; 2-day Shipping cost $16.50; while Next Day Shipping cost $24.50. For orders of $51 – $100; a dollar adds to the shipping cost as follows: standard shipping cost $8.50; Standard Shipping to Alaska, Hawaii and the US Territories cost $13.50; 2-day Shipping cost $17.50; while Next Day Shipping cost $25.50. For orders of $101 – $150, another dollar adds to the shipping costs. For orders of $151 – $200; yet another dollar adds to the shipping cost. Shipping costs continually increase with an increase in the order amount until for all orders over $501 as follows: standard shipping cost $21.50; Standard to Alaska, Hawaii and the US Territories cost $26.50; 2 day Shipping cost $30.50; while Next Day Shipping cost $38.50.

Returns

Any online store that has customer satisfaction as a priority should accept returns. With online purchases, it is even more likely than in traditional purchases from brick and mortar stores that you’ll want to return an item back to the store. First, in online purchase, there’s no opportunity to physically assess the item so there’s the possibility that you’ll not like what is delivered.

And since the sized products were not tested, there’s the possibility that the item ordered will be the wrong fit. And there could even be issues in transit that could lead to items getting damaged before it gets to you. Whatever, the case, there are many reasons why you’ll choose to return an online purchase, and you’ll want a store with a favourable return policy.

Return Window

An online store only gives a period of time within which you can returns items back to them for a refund or exchange. Typically, items received by a store outside the return window will not be accepted. Thus, you’ll want an extended period of time so that you won’t have to race against the calendar to get your returned item to the store in time.

In this regard, Aerosoles allow 30 days from the purchase date for a refund via the original payment method. This means that, unlike most other stores that also allow 30 days, Aerosoles’ return window does not start counting from the day you receive delivery of your package, but from the day you place your order. Thus, as your order is processed and shipped to you, your return window has already started counting. If it’ll take another 10 days to receive delivery of the package, it means 10 days is already off how much time you have to return any item in the order to get a refund.

This would mean that the 30 days return window allowed by Aerosoles is relatively shorter than the industry average of 30-days which starts counting from the date of delivery. Thus, you’ll be pressed with time if you have to return any item to Aerosoles for a refund. As a result, you’ll have to act immediately after receiving your Aerosoles package.

However, it’s a good thing that, unlike most stores who’ll not accept any returned item getting to their fulfilment centres late, the Aerosoles return policy allows that items received by the store 31 – 90 days after the purchase date will be accepted, but refunds will be in store credit.

It’s easy to see why customers will not want store credits but a cash refund via their original payment method. While store credits will tie you to using the funds in the particular store; with cash refunds, you may choose to go to another store to make your purchases. However, you’ll rather return an unwanted item and store credits than be stuck with the item. Thus, the overall 90 days that Aerosoles allows for returns gives them one of the widest returns windows in the business. As long as you don’t mind store credits, you can relax easily when making returns to the store.

However, it should be noted that items priced at $29.99 or under can only be returned for store credits. It doesn’t matter that the items are returned within the 30 days window; as long as the order amount was under $30, you’ll only get store credits which must be used in the store.

Return Process

You don’t want to be put off returning an item to a store because of a difficult return process. Aerosoles ticks the box in this regard. The store includes a Return Label for orders going to the continental US states. All you have to do is attach the label to the return package and mail it. For orders going to Alaska, Hawaii, the US Territories or other international countries; no Return Labels are provided. You’ll simply send your return package to Aerosoles using a shipper of your choice.

Cost of Returns

You don’t want to be put off returning an item to a store because of the cost of doing so. There are some stores that charge high return shipping fees, while others even charge a restocking fee. These charges when too high can make you reason against returning an unwanted item; thus, you want a store with costs of returns that are as low as possible. The lowest possible cost of returns is zero, which is free returns. Unfortunately, Aerosoles does not offer free returns.

They charge flat rates for the Return Label that they provide which depends on the number of items from the order that you are returning. You’ll be charged: $7.25 for 1 item; $9.35 for 2 items; $11.50 for 3 items; and $13.75 for 4 or more items. It can be seen that the shipping cost of returning one item is relatively low, but this can easily become high as more items are returned. Having to pay more for shipping, if you choose to return more items is not something that most customers are pleased with.

As we saw from a lot of reviews of Aerosoles, customers will rather flat rates be charged for return shipping no matter the number of items being returned.

Refund Processing

After returning an item to a store, you won’t want it to take forever before you receive your refund. Thus, you’ll want a store that will issue your refund as fast as possible. Aerosoles advertise that it may take 7 – 14 days (including return shipping time) for your return credit to appear on your credit card account.

Even if it takes 14 days (including return shipping time), it will be one of the fastest times in the industry for processing and issuing refunds. There are many online stores that take more than 14 days to process returns and issue refunds.

Exchanges

Sometimes, customers only want to return an item and get another in its place. Such product exchanges make getting the new item faster because you won’t have to wait to be refunded for the one returned before you can order the replacement. Thus, it’s worth looking for stores that offer product exchanges.

Unfortunately, Aerosoles does not offer product exchanges. You’ll have to return the unwanted item, get a refund, and place a new order for the replacement.

However, Aerosoles does better than almost every other store that also does not offer product exchanges. This is because, where you’ll typically have to pay the shipping cost for the new item in the other stores, Aerosoles will waive the shipping cost for the new item you’ll be getting as a replacement for the one returned.

Customer Support

No matter how effectively a store is run, there’ll always be customers who have questions, as well as those who have issues with their orders. Thus, the ideal online store should have an effective customer support service for addressing customers’ questions and issues.

The effectiveness of support service can be measured by: the range of methods for contacting the support service, the responsiveness of the service when contacted, and the helpfulness of the support given.

First, you can contact the customer service of Aerosoles through email, telephone, post and fax. For the email service, you’ll have to go through a “contact us” form on their website. For the telephone service, the lines to use are 800 798 9478 if within the US and Canada; 732 645 4450 if outside the US, and 732 985 6900 to reach their corporate office. If you’ll rather send a letter, you can mail it to Aerosoles, Direct Division, P. O. Box 1916, Edison, New Jersey 08818-1916. Lastly, for fax, the number is 732 985 3697. With so many options available for contacting their support agents; Aerosoles does pretty well in the area of contact options. However, as we find with most fashion-focused retailers, there is no live chat support. This would have come in handy for those who’ll want instant feedback but do not want to pick up the phones. It also does not help that international callers will be charged international call rates when using the telephone service.

In the area of responsiveness; Aerosoles also does pretty fine because they answer email support submissions within a few hours. And in the matter of the helpfulness of responses dished out by their support service, it’s safe to say that Aerosoles also ticks the box. Customer support makes or breaks a platform, so you’ll find that one of the first things that customers bash about a store is its customer support service.

However, we didn’t find much dissatisfaction with the support service of Aerosoles in any of the online independent customers’ review platforms. Given that we did find the odd service failure, it’s only safe to say that most often than not the customers were satisfied with the support received.

Pros

• Aerosoles offers a variety of shoe styles as well as a sizeable inventory of each style
• They offer high quality and super comfy shoes
• Their prices are reasonable
• They have an easy return process
• They offer an extended 90 days window for returning any item back to the store
• The store waives the shipping cost and give you free shipping if you place a new order when returning a previously purchased item
• There is support for a wide range of payment options
• They support a wide range of options for contacting customer care

Cons:

• Shipping costs increase with the order amount
• Items priced at $29.99 or under can only be returned for store credits
• Does not offer free shipping
• They do not allow product exchange

Conclusion

Aerosoles is a legitimate website to check out when it comes to purchasing comfort shoes at reasonable prices. The brand may have been started in 1987, but there is nothing old-school about the brand, instead, you’ll find some of the most fashionable shoe styles complete with innovative comfort technologies.

Aerosoles offers a variety of styles and a sizeable inventory of each style, which ensures that you’ll find a piece that matches your taste and budget.

ALSO READ: Aspesi Review – Is Legit, Safe or a Scam Fashion Store?

For the service, Aerosoles delivery is relatively fast. It’s not the best that their shipping costs can easily go up with an increase in order amount, but there’s the occasional offer of free shipping that you can take advantage of. And to ensure customer satisfaction, you have an extended 90 days (from the original purchase date) to return an item to the store (albeit, you’ll have to return the item within the first 30 days to be refunded via your original payment method).

It’s also good that if you meet the occasional roadblock, there is a range of options to contact Aerosoles, and the support service gives prompt and helpful assistance.

If you have had an experience with Aerosoles, you can also contribute to this review by giving us your personal experience by writing a true Aerosoles review.