6pm Review: Is Legit or Scam?

6pm.com is a premium fashion store with the best prices in town. They offer first quality merchandise at irresistibly low rates, so if you want to get more for your money, then this place has what it takes!

Yes. 6pm is legit. It is not a scam because they will never steal your money or credit card details. And you will receive any products you ordered from the store without a problem.

But do they offer quality Materials? Read on!

Does 6pm have the product I’m looking for? Is their service easy and quick, with no hassle when ordering or returning items. In addition to that question does this store offer an ideal experience in terms of customer care which includes fast delivery times as well as effective resolving issues should they arise within your order process ?”

This 6pm review will provide the information that will help you answer these questions and more.

6pm review at a glance

• A US-facing fashion retailer founded around 1998
• Owned and operated by Zappos (a subsidiary of Amazon) since 2007
• They provide fashion products for everyone – women, men, and kids
• They offer a wide range of product types (shoes, clothing, bags, accessories); as well as a large inventory of each product type
• The company is better known for offering discounted fashion products; so prices are some of the most competitive in the markets, and promotions and deals are aplenty
• Accepted payment methods are Master Card, Visa, Discover, and American Express
• They ship to the US and US Territories
• Free shipping is offered (for all orders of $50 or more)
• Returns are accepted if received by the store within 30 days of the delivery date
• Customer support is available via email (cs@6pm.com), live chat, and telephone service (1 888 676 2660)

What is 6pm?

6pm is an online fashion store that was founded in around 1998; but it has been a subsidiary of Zappos IP, Inc. since 2007 after the online shoe and clothing retailer acquired it in May of that year. If you want a store backed by a bigger company, you have one at 6pm. 6pm is a subsidiary of Zappos, which is owned by one of the world’s biggest retailers (Amazon).

6pm offers fashion products (shoes, clothing, bags and accessories) for everyone (women, men, and kids). However, 6pm has been able to distinguish itself in the fashion retailing circles. They are not regarded as just another fashion site; they are better known as a deals site. That is a fashion site where you can get discounted fashion products.

6 pm operates primarily as an online store, with the website being www.6pm.com. They only recently opened a retail outlet at Shepherdsville (Kentucky, US); and that remains their only outlet store, so the bulk of their business continues to be online.

6pm draws products from over 1,400 brands which include heavyweights like 7 For All Mankind, Adidas, Aerosoles, Calvin Klein, Dolce & Gabbana, Free People, Giorgio Armani, Hanky Panky, Lacoste, Levi’s, New Balance, PUMA, Sean John, Theory, Timberland, Tommy Hilfiger, Versace, and more. As a result, they are able to offer an extensive range of products and a large inventory size. You’re sure to get pieces that you’ll like.

6pm does not provide Guest checkout services where you can make purchases without creating an account. Thus, to get any of the exquisite pieces on the website, you’ll have to create an account. To create an account and use the site, you’ll have to be 18 years of age. Teenagers under 18 years may still use 6 pm but that must be with the supervision of a parent or guardian.

Is 6pm Legit?

6pm is legit. It is not a scam. Because of the prevalence of cyber fraudsters, it’s important to determine that an online platform is legit before engaging in any transaction with it. However, it might not be as easy as it sounds because the legitimacy of online platforms cannot be ascertained simply by looking at their websites.

Unlike reviewers that cheaply throw around the words “legit” and “scam”, we provide an objective analysis of a store’s legitimacy. Our first consideration is legality. In this regard, 6pm is owned by a company duly registered in the US (Zappos IP, Inc.). This means that 6pm is a 100% legal company. Suffice it to say that scam sites do not seek company registration or any form of legal recognition.

The next test of legitimacy is whether the company fulfils orders. This is because it won’t make any meaning that a company is legal if when you place an order, you won’t receive delivery of the item(s). In this regard, 6pm has its fulfilment centre and an outlet store in Shepherdsville (Kentucky, US) which holds hundreds of thousands of merchandise.

This means that 6pm has the capacity to fulfil orders. Scam stores only operate virtually with no physical trace or merchandise, and that is why scam stores will not fulfil orders because there’s really nothing to deliver. On the other hand, 6 pm not only has the capacity to fulfil orders but also has a track record of fulfilling orders. In its current ownership which started in 2007, 6pm has built a reputation of fulfilling orders no matter what.

For example, in 2010, a system glitch accidentally priced all merchandise at $49.95 including otherwise luxury items. 6pm did not cancel orders and point customers to the glitch, but they honoured orders and took a hit (loss) of over $1.5 million. A store can’t get legit than that.

That the store is operated by an incorporated company, and that the store has a strong history of fulfilling orders settles the argument. 6pm is a legit fashion retailer.

Is 6pm safe?

6pm is safe. A legit store will not rip you off; but if it isn’t safe, it will expose you to other fraudsters who will rip you off. This happens when the store does not effectively protect the sensitive information that you share with it, and such information (which includes personal information and credit card details) is captured by fraudsters. Thus, you want a store that is both legit and safe.

6pm says that they use physical, administrative and electronic procedures to ensure the protection of customers’ data. Administrative procedures include limiting access to customers’ data and granting access to only employees needing such access to perform specific jobs. An example of electronic procedures is using a Secure Socket Layer (SSL) and encryption to ensure the privacy of transaction data and other personal data transmitted on the website. With the use of these measures, there’s no doubt that 6 pm is safe.

Products

The products in a store are what make the store. When checking stores, there are things about their products that should be considered such as product range, inventory size, and product quality.

Product Range

The ideal fashion store should be a one-stop-shop where you can get all your related fashion products. This doesn’t mean that the store should be a hold-it-all. Rather, it should offer a variety of products in its niche.

6pm ticks the box in this regard. First, the store offers fashion pieces for everyone in the family – men, women, and kids. Secondly, they offer a range of products in each category.

When shopping on the 6pm website, you’ll find that their items are separated into four shops – shoe shop, clothing shop, bags shop, and accessories shop. In each shop, you’ll find items separated into different categories – women, men, kids etc. The items you’ll find in each product category are:

Shoes:

• Women – Boots, Heels, Sneakers and Athletic, Sandals, Flats, Comfort, Wide, Narrow
• Men – Sneakers and Athletic, Boots, Loafers, Oxfords, Sandals, Comfort, Boat Shoes, Wide, Narrow
• Kids – Sneakers and Athletic, Boots, Flats, Sandals, Heels
• Juniors – Boots, Heels, Sneakers and Athletic, Sandals, Flats

Clothing

Male Clothing:

• Women – Dresses, Shirts and Tops, Jeans, Coats and Jackets, Sweaters, Active wear, Wear to Work
• Men – Jeans, Coats and Jackets, T- Shirts, Hoodies and Sweatshirts, Activewear, Pants, Button Ups
• Kids – Shirts and Tops, Dresses, Jeans, Pants, Coats and Jackets, Hoodies and Sweatshirts
• Juniors – Dresses, Shirts and Tops, Jeans, Rompers and Jumpsuits, Coast and Jackets and more

Bags:

• Women – Handbags, Crossbody, Totes, Backpacks, Wallets, Duffel bags, Travel and Luggage
• Men – Messenger bags, Backpacks, Wallets, Duffel bags, Travel and Luggage
• Kids – Backpacks

Accessories

Sunglasses

• Women – Sunglasses, Watches, Jewelry, Belts, Scarves, Hats, Gloves, Tech accessories, and more
• Men – Sunglasses, Watches, Jewelry, Belts, Tech accessories, Hats, Gloves, and more

To get any particular product, you’ll go to the section of its category; that is, shop > product category > product section. For example, to get a dress, you’ll go: clothing > women > dresses; and there, you’ll find different styles of the product such as maxi dresses, midi dresses, etc. In each product shop, you may also choose items by brand or by price.

Inventory Size

While it’s good to have a range of products in a store; it’s equally important to have a good number of the different product types. With a large inventory of each product type, you’ll have a large selection to choose from when shopping. With a large selection to choose from, you’ll be more likely to find pieces that match your taste and pocket.

6pm ticks the box in this regards. While many stores struggle to offer up to one hundred of different styles of products, 6pm easily offer thousands. For example, at the time of writing this review; in the women clothing shop they had: over 9,900 styles of dresses, over 1,900 jeans, over 4,000 activewear, and over 2,100 coats and jackets.

The size of the inventory is smaller in the men’s category than in the women’s, but it was still sizeable enough to dwarf what many stores offer. For example, at the time of writing, 6pm had: over 400 styles of men jeans, and over 1,800 T-Shirts.

Product Quality

The ideal fashion store should hold high quality products, so that even if you close your eyes and select any piece, you’ll still get a high quality item. By quality items, we mean pieces that are made from the best materials, and that are made well, and that will remain as is even after considerable use and wash. In this regards, 6pm says in an FAQ post that they do not sell “factory seconds”, but that as an authorized dealer they only hold first-quality merchandise.

We checked the independent platforms to find what customers have to say about the quality of 6pm items. It’s safe to say that customers are largely satisfied with what they get. Though, there are negative reviews about quality, they are not significant enough as to attract a “poor quality” label for the store.

Prices and other Policies

Price

The price of items is the most important consideration in any purchase, as there is no one that will want to pay an unreasonable price for any item no matter the perceived quality of that item. However, the target of binging prices down should not be at the expense of quality; that is, low priced items does not equate to poorly made, low quality items. As a result, the ideal fashion store will provide quality items that are reasonably priced.

Because 6pm offers a large inventory, you’ll also find a wide range of prices. As a result, you’ll find low priced items, as well as expensive items clearly marked “luxury”. For example, at the time of writing, there were a lot of gorgeous dresses in the $25.99 – $59.99 range, while those with the “luxury” tag ranged from $159.99 to $325.99.

Also, women’s jeans started from as low as $19.99, and hundreds of styles were under $50; but at the same time, there were a couple that was in three figures. You’ll also find a hundreds of women’s jackets under $50. It was the same for the men’s products. Many jeans were priced $24.99 – $55, while there were also the “luxury” jeans with prices in three figures; and you’ll find hundreds of T-Shirts priced $9.99 – $29.99.

That said; no matter the size of your pockets, you’ll find quality pieces that you can take home at 6 pm. In fact, many other stores will struggle to match the prices offered at 6 pm.

Promotions

Everyone likes cost-saving offers. Promotions offer such cost savings opportunities because through promotions you can get items for free or for less than their full prices. If you want to value, you’ll always look out for stores with a lot of promotional offers.

6pm ticks the box in this regard. In fact, 6pm advertises as a “deals site”; that is, a site to get discounted shoes, clothing, accessories, and more. Thankfully, 6pm lives up to the promise. Thus, if you want cost-saving offers, you’ll fall in love with 6pm. They run a lot of time-specific promotions from time to time; so you’ll have to check their site to know what deal is available at each particular time.

At the time of writing, there were many 60% or more off MSRP (Manufacturer Suggested Retail Price) clearance deals such as up to 70% off MSRP clearance sandals, up to 70% off MSRP clearance Swim, up to 70% off MSRP clearance Dresses, up to 70% off MSRP clearance Tops and Jeans, and more.

Payment Methods

You don’t want to have a headache when paying for your items; thus you want an easy payment system. This starts from having a wide range of payment methods to choose from.

In this regard, 6 pm accepts supports only credit or debit cards. They accept payments made with Master Card, Visa, Discover, and American Express. Apart from the credit cards, the only other way you can pay for your orders in 6 pm is via gift cards. Granted, fashion stores do not break the roof with alternate payment methods, but the number of options supported by 6 pm comes out as limited. They do not even support PayPal, not to mention web wallets, bank transfer options, or cryptocurrencies.

Shipping

When you make a purchase in an online shop, it’s not like a brick and mortar store where you can simply walk out of the store with your package; rather the package has to be shipped to you. Thus, it’s important to consider some shipping elements such as shipping destinations, shipping cost, and shipping times.

Shipping Destination

If a store does not ship to your location, it’ll be difficult to receive items you order from the store. In this regard, the ideal store will ship to as many locations as possible so that where you are resident will more likely be covered.

At this time, 6 pm is a US facing fashion retailer, which means that they ship to only US states and Territories. If you’re located somewhere else on the globe, you’ll have to use another fashion store for your purchases.

Shipping Cost and Times

It’s no news that many customers abandon their shopping carts at checkout after the shipping cost has been applied to the item to reveal the total spend; the reason being that shipping cost makes the total spend unacceptable even though the item itself was perceived as acceptably priced. This means that there is a need to have shipping costs that are as low as possible. In the same vein, you don’t want to go grey waiting to receive your package. Thus, the ideal store will offer fast delivery.

6pm has a couple of delivery options both standard and expedited. The Standard shipping option takes 4 – 5 business days to deliver your package to your door. It is free for all orders of $50 or more, and costs $3.95 for all orders under $50.

There are two expedited shipping options – 2 business days shipping and 1- business day shipping. The former will deliver your package in 2 business days following order placement and it cost $9.99; while the latter will deliver your order in one business day following order placement, and it cost $14.99. However, expedited shipping is not available for shipments to Hawaii, Alaska, US Territories, P.O Boxes, and military addresses.

It should be noted that the advertised shipping times are just the carrier’s transit times, and are not inclusive of the time it takes the store to process the order before dispatching it to the carrier. Thus, you should allow some time for order processing when expecting delivery of your 6 pm orders.

Our review

The lowest possible shipping cost is zero, which is free shipping. It’s a good thing to see that 6 pm offers free shipping. Another good thing about the offer is that the qualifying order is low-balled. That is, you only have to spend $50 to qualify for free shipping. To put this in perspective, in some stores, you’ll have to spend up to three figures ($100 or more) to get free shipping. That said; when shopping at 6 pm, you won’t be pressured to overspend in order to get free shipping.

Also, where free shipping does not apply (for orders under $50 or expedited orders), 6pm offers flat shipping rates. This is good because what you pay for shipping will not increase with an increase in your order weight or size. Also, the rates charged are relatively low; in fact, they are some of the lowest for shipping fashion items to the US.

In terms of shipping times, the 4 – 5 business days transit time for Standard shipping is also relatively fine. This will mean that your order will ship in record time. However, we don’t know how long it takes before the order ships, because while 6pm does say that you should allow time for order processing, they do not estimate how long that’ll take. We’ll like that 6 pm clearly states their order processing time.

However, you should know that though you’ll find some negative reviews about 6 pm on independent customers’ review platforms, you won’t find many that have to do with late delivery. Thus, it’s safe to say that 6 pm generally delivers orders quickly.

Returns

There are many reasons you’ll want to return an item to a retailer, especially online purchases and sized products. With items purchased online, there is no opportunity to physically assess the items before ordering them, so there’s the possibility that you won’t be totally satisfied with what you are delivered.

With sized items, there is the possibility of ordering a wrong fit, which turns out either too big or too small. Thus, the ideal online store will be one that allows customers to return items that they are not totally satisfied with. Like almost all fashion stores in the industry, 6pm allows returns.

Return Conditions

Returned items will be put back on sale; so 6pm accepts returns of only items in the same conditions they were received. That means the items to be returned must be unworn, unwashed and unaltered. Also, all items should have all tags attached, and should also be in their original packaging.

Returns Window

Stores give a time period (usually from the date of receiving the delivery) within which returns can be made. For the returned items to be accepted, they’ll have to be returned within the window. Thus, you’ll want an extended window.

6 pm gives a returns window of 30 days; which means that you have up to 30 days from the date of receiving a delivery to return any item back to the store. 30 days window is a generous offer, and it is on par with what most fashion stores offer. You’ll not have to worry about racing against a calendar to get your order to the store in time.

Return Process

Where a returns process is too cumbersome, you may be forced to keep the item instead of going through the troubles. Thus, you want a store with an easy returns process.

To return items by 6pm you’ll have to visit the website, log into your account, find your order and select the items you wish to return. On the final screen of the returns process, you’ll find the returns address to send the return package. Package your items appropriately using the original packaging, and clearly write the return address on the package.

Where the original packaging is not available, you’ll have to print the email with your confirmation number and include it in the return package. Then you can take the package to any carrier of choice and post it at 6pm.

While the returns process of 6pm is itself not cumbersome, it is also not as easy as we’ll want. First, they do not provide return labels. A very simple process will include a pre-addressed return label in your package, and returning an item to the store will simply entail affixing the label to the returns package and mailing it. But at 6 pm, you’ll have to visit their website to initiate the returns process and follow it to the end before you can get the returns address.

Cost of Returns

Just as it is with the returns process; you don’t want to be put off returning an item to a store because of the high cost of doing so. Thus, the ideal store will have returns costs that are as low as possible.

The lowest possible cost is zero; that is free returns. Unfortunately, 6pm does not offer free returns. They make it clear that customers are responsible for all return shipping charges. Also, since no return label is provided, there is no fixed rate that you’ll be charged for returns; the charge will be dictated by the carrier that you choose for returning the item by 6 pm.

Exchanges

Product exchange is returning the item you were delivered and getting another in its place. Some stores allow exchanges of similar products, but for a different size or colour. Exchanges are welcomed because they allow you to get the new item quickly; you’ll not have to wait to receive your refund before placing a new order.

Unfortunately, 6pm does not allow product exchanges. You’ll have to return the item; wait to get refunded, before placing the new order. This means that at 6pm, when you want to return an item for a similar one of different colour or size, it’ll take relatively longer.

Refunds

When you return an item for a refund; if the item meets the return conditions, 6pm will issue you a full refund of the purchase price to the original method of payment.

Getting your refund via your original means of payment means that it will be paid as cash into your bank account, and not as store credits into your 6pm account. This is a good one because after getting your cash refund, you may choose to go to another shop for your purchase; whereas store credits would have restricted you to shop from the store.

It should also be said that 6pm refunds only the original purchase price of the item; the original shipping cost is not refunded. Not refunding the original shipping cost adds to “no free returns” and “no exchanges” to make it expensive to return an item and get another one in the store.

How? After paying the original shipping cost, you’ll pay returns shipping when returning the item to 6pm, and you’ll pay for shipping again for the new order. That’s three shipping charges. Where original shipping costs are refunded or free returns are offered, the cost burden will be lightened. It is also lightened where exchanges are allowed because the store usually takes care of the cost of shipping the new item to you.

It is therefore not surprising that one of the problems you’ll find highlighted in negative reviews of the refund process of 6pm is the high cost of returning items to get a new item.

Refunds Processing Time

Another important consideration is the refund processing time, which is how long it takes from the time the store receives the returned item to the time they issue the refund to your bank. Except you don’t mind waiting forever to receive your refund, you’ll always look at this aspect of a returns policy.

6pm states that it takes them around two weeks to process returns and issue the refunds. Though, there are some stores that take longer, two weeks of processing time is not the quick processing time we’ll want to see. It should be noted that after the store issues the refund, it will take some time before your bank reflects the funds in your account statement.

Depending on your bank, this will take 2 – 10 business days (and up to 30 days for internationally-issued cards). This waiting time must be factored in when expecting refunds; thus, we’ll like to see a shortening of the refunds processing time so that the overall waiting time will be shortened.

Because of this relatively long refund processing time, it’s also not surprising that another complaint you’ll find in the customers’ review platform is that 6 pm refunds take long before they are received.

Customer Support

Customers will always have questions, no matter how effectively a store runs, there’ll be those who have problems with their orders. Thus, the ideal store will have an effective support service for addressing customers’ questions or issues.

The effectiveness of the service can be measured by the available channels for getting help; the responsiveness of support service (that is how fast they respond to customers’ submissions), and the helpfulness of their responses.

The first step to getting help from 6pm is the self-help resources on their website. These include detailed policy pages (shipping and returns) as well as an FAQ page. You’ll find information on a range of topics including answers to questions that customers have asked in the past.

For direct contact with a customer support rep of the company; 6 pm has the full suite of contact support, which includes email, telephone and live chat. When sending them a mail, they recommend that you use the email address in your 6 pm account so that there’ll be no delays in providing the needed assistance.

The email address to send your submissions is cs@6pm.com. For the telephone service, the number to call is 1 888 676 2660. The support service is available every day of the week, but only between 6am – 8pm (PST). If you’ll rather not use the phone, but still desire instant feedback, you may use the live chat feature.

Our view

We like to see stores offering multiple options for contacting their support service, and it scored points for 6 pm that they support all the popular options. We didn’t like that the customer service is not available round the clock. Because 6 pm is US facing, there’ll be no problem of the service’s uptime being the downtime of another time zone and vice versa. However, we’ll still like to have a 24/ 7 support service, at least for the nocturnal users.

Pros:

• 6pm is back by retail heavyweights (operated by Zappos, which is owned by Amazon)
• 6pm offers fashion products for everyone – women, men, and kids
• They offer a variety of fashion products (dresses, tops, bottoms, accessories etc); and they hold a large inventory of each product type
• 6pm is a deal site; as such you’ll find that their prices are very competitive
• They offer free standard shipping
• Where free shipping is not available, flat rates (which are relatively low) are charged
• Returns are allowed and with a generous window of 30 days
• They support multiple options for contacting customer support (telephone, live chat, and email)

Cons:

• They ship to only the US and US Territories
• They do not offer return labels so the returns process is not the simplest it can be
• Associated shipping costs can make returning an item and getting another very expensive
• They support limited payment methods (only credit and debit cards)
• They do not allow product exchanges
• Refunds processing is relatively long
• Customer support is not available 24/ 7

Conclusion line

6pm is a legit and safe US based and the US-facing online fashion retailer. However, they are not just another online fashion store; they stand distinct as a deals site (that is, an online destination for discounted fashion products). This tells you that their prices are floored and they offer a host of cost-saving deals.

In fact, their prices are some of the lowest in the market, and their deals (price slashing discounts) are some of the biggest in the market. What is more; as an authorized dealer they only hold first-quality merchandise.

They draw products from numerous brands, so they are able to offer an extensive range of products and a large inventory of each product type. Thus, you’re sure to find something that matches your taste and budget. With credit cards supported, paying for your orders should be hassle-free.

Shipping is relatively quick; and free for all orders over $50. And if you’re not satisfied with any item in your order, you have a generous 30 day period from the date of delivery to return it to 6 pm, and they’ll issue you a full refund via the original payment method. And if you have any questions or issues, they provide different channels for contacting their responsive support service.

One complaint against 6 pm is that customers must bear all shipping costs associated with returns, both the cost of shipping an item back to the store and the cost of shipping the new item. And this is despite that the original shipping cost of the returned item is not refunded.

Thus, because of all the shipping involved, returning an item and getting another in its place can easily become expensive. It also does not help the returns policy that there’s a relatively long returns processing, which means that you may have to wait relatively longer to receive your refund.

In all, 6 pm comes out strongly as a fashion retailer you should try, especially if you want more for less (quality fashion pieces for irresistibly low prices).

Have you used 6pm before? What was your experience? kindly use the review section below to give us your brief 6pm review.